[Merged] CR3-Feedback & Questions in Here Please.

Sam B · 08-03-2004, 12:15

All

As you are now all aware, we have begun the rollout of the much discussed CR3 software to Langley DTV customers. It begins this week with Swansea and Colchester, which are being used as pilot regions, and a wider rollout will follow once this has proved successful.

We are now in a position to answer questions that you might have about the new software, even if it hasn't yet reached you. We would also welcome your feedback once you do receive it, about any aspect that you care to comment on.

I have started a new thread on this with Neil's agreement so that this didn't get lost in the thread currently running. Please use this thread specifically for questions directed to the ntl product team regarding the new software, or to share your feedback with us once you have received it.

We won't be in a position to respond to questions as they come up, but Neil has kindly agreed to collate your questions on a weekly basis (to avoid duplication), and send them to us. We will then respond once we have collated all of the answers.

I suggest that we collate any questions until midday Friday of this week and we will then look to get initial responses to you by next Wednesday (I am expecting quite a few this first time around). Going forward, we'll see how many we get and respond more quickly if we can.

Finally, please do not ask about dates for other areas as these have not been released yet. This is because they are subject to change and we will not issue dates until they are confirmed to avoid disappointment and dissatisfaction. As soon as new dates are released, we will publish them here. In the same way, we will not answer questions about future developments, other than to give general intentions. We will, however, answer all queries, technical or otherwise, on this specific software where we can.

We look forward to your comments and questions.

Cheers
Sam

Tristan · 08-03-2004, 12:20

Many thanks for this Sam.

Two easy questions from me to start with

1) Will the next Bromley release be the same, look- and feature-wise, as Langley CR3?

2) Does this release allow for the 'full' BBCi Bridge application, as seen on satellite and DTT (and, briefly, Telewest)?

EDIT: Oh, and I feel obliged to ask about the channel numbering even though it's not strictly relevant... any news on this?

Neil · 08-03-2004, 12:22

Please people-the best way forward with this is if you email me (neilatnthellworlddotcodotuk), & I will forward your comments/queries to Sam.

I will also 'stick' this thread.

Thanks again Sam.

**Chris** · 08-03-2004, 12:23

I have a question!

Our 'browse' button is frequently on the fritz, refusing to display anything other than 'now-and-next' even though it's meant to scroll the rest of the day ahead; often the programme information pane is also empty. Usually this clears itself after a day or two, occasionally we have to re-boot the box to get any kind of epg service back.

Was this a problem specifically caused by the CR2 software, and will CR3 make it a thing of the past?

Thanks for your help Sam

gazmanc · 08-03-2004, 12:25

I live in an ex-cwc area and have CR3 for sometime now. I would like to say that it is a vast improvement on the last version and I have had no real problems using it. I would like to ask what NTL will be doing to improve on this as the new CR3 seems different to the version I have. Will ntl be doing an update to bring CR3 in the ex-cwc up to the standard of CR3 in Original areas. I.e colour, menu improvements, new mini guide. sorry if you think im jumping the gun a bit.

Tristan · 08-03-2004, 12:26

Quote:

Originally Posted by towny

I have a question!

Our 'browse' button is frequently on the fritz, refusing to display anything other than 'now-and-next' even though it's meant to scroll the rest of the day ahead; often the programme information pane is also empty. Usually this clears itself after a day or two, occasionally we have to re-boot the box to get any kind of epg service back.

Was this a problem specifically caused by the CR2 software, and will CR3 make it a thing of the past?

Thanks for your help Sam

You could just wait and see

Neil · 08-03-2004, 12:26

Quote:

Originally Posted by towny

I have a question!

Our 'browse' button is frequently on the fritz, refusing to display anything other than 'now-and-next' even though it's meant to scroll the rest of the day ahead; often the programme information pane is also empty. Usually this clears itself after a day or two, occasionally we have to re-boot the box to get any kind of epg service back.

Was this a problem specifically caused by the CR2 software, and will CR3 make it a thing of the past?

Thanks for your help Sam

Towny-does you issue relate to the software that's currently being rolledout in Swansea/Colchester?

Neil · 08-03-2004, 12:29

Please people-this thread is for comments about the software that is currently being rolled out in Langley areas, not for anything else.

Any off topic stuff will get deleted I'm afraid.

**Chris** · 08-03-2004, 12:29

Quote:

Originally Posted by Neil

Towny-does you issue relate to the software that's currently being rolledout in Swansea/Colchester?

That's exactly my question - was the unreliable performance of the 'browse' feature specifically attributable to the CR2 software, and if so, has the work on CR3 resulted in a more reliable service?

Chris W · 10-03-2004, 02:14

When will the rollout in swansea be completed? in my house there are three stbs, two of the same model (sorry too late to remember the model numbers) downstairs on one catv, and one in my room on a different on.

One of the downstairs STBs is now cr3, but the other two aren't and a reboot doesn't force it through. Confused as to why when two boxes are fed from the same cable only one of them has updated....

Pritch · 10-03-2004, 08:33

On the whole, I quite like it.

My main gripe with it is that you can't use the page up and page down keys to skip through the channels 100 at a time in the miniguide like you could with the now and next bar.

Oh, that and it seems to turn off scart control by default. This meant that I couldn't actually get my TV to switch to view the STB (lost TV remote, and no AV button on the front of the telly), but I managed to resolve this after a couple of minutes on the phone with a friend who guided me through the menus blind until I had a picture

sir_drinks_alot · 10-03-2004, 08:36

whan is CR3 coming to camberley ????

**Chris** · 10-03-2004, 10:15

Quote:

Originally Posted by sir_drinks_alot

whan is CR3 coming to camberley ????

Quote:

Originally Posted by Sam B

Finally, please do not ask about dates for other areas as these have not been released yet. This is because they are subject to change and we will not issue dates until they are confirmed to avoid disappointment and dissatisfaction. As soon as new dates are released, we will publish them here.

crowston · 10-03-2004, 12:19

i have just got the letter and booklet about LCR3 i live in s****horpe near Grismby when is the download date for this area

crowston · 10-03-2004, 12:21

Scu(N)thorpe is a place but it has a nasty word i hate when it does that

Quote:

Originally Posted by crowston

i have just got the letter and booklet about LCR3 i live in s****horpe near Grismby when is the download date for this area

Tristan · 10-03-2004, 12:33

Monkeybreath: the rollout is being staggered by box type, to try to minimize calls to CS and so forth. As I understand it, two varieties of 4001 were done on Tuesday morning. I don't know if any others were done last night.

Pritch: Are you sure that your TV is attached to the TV scart output of the STB, rahter than the video one? Pin 8 switching should still work, if you flick the box to standby and back again.

mertle · 10-03-2004, 13:37

Just got my letter this morning and Booklet.

Grimsby region and role on the hit.

I just got one problem I have 2 boxes.

When I have been hit in the past one of the boxes has not picked it up.

Also strangely both are pace yet one is slimer than the other. Also one has a slit for the card in the pull down panel the other does not.

So will I have problems with the CR3 roleout that one box will not upgrade.

Stephen · 10-03-2004, 13:37

Quote:

Originally Posted by Pritch

Oh, that and it seems to turn off scart control by default. This meant that I couldn't actually get my TV to switch to view the STB (lost TV remote, and no AV button on the front of the telly), but I managed to resolve this after a couple of minutes on the phone with a friend who guided me through the menus blind until I had a picture

This has happened to a lot of custs. on cr2 the scart control did not work properly and even when it was off it was actually still on. and if it was set to off on the settings the new cr3 will actually turn it off to begin with.

Stephen · 10-03-2004, 13:39

Quote:

Originally Posted by mertle

Just got my letter this morning and Booklet.

Grimsby region and role on the hit.

I just got one problem I have 2 boxes.

When I have been hit in the past one of the boxes has not picked it up.

Also strangely both are pace yet one is slimer than the other. Also one has a slit for the card in the pull down panel the other does not.

So will I have problems with the CR3 roleout that one box will not upgrade.

What might happen is that one box will get it one day and the other box may pick up on another day. the one without slot is just a newer model that is all.

Chris W · 10-03-2004, 13:41

Quote:

Originally Posted by Tristan

Monkeybreath: the rollout is being staggered by box type, to try to minimize calls to CS and so forth. As I understand it, two varieties of 4001 were done on Tuesday morning. I don't know if any others were done last night.

but i dont understand how two boxes, that are the same model, connected through the same catv are not acting in the same way... i knew the rollout was being done model by model, but can someone explain why one has updated and another hasn't?! thanks