[Merged] Manchester Proxies. - Page 9

th'engineer · 14-03-2004, 08:46

just a message relating since the proxies have been switched on it might not be related but here goes.

Since the proxies have been turned on having more disconnects from the interenet lease not renewing.

I know this is not normally related SNR & return path are ok .

Its lease renew related .

Any advice appreciated or could it be related

Having to reboot STB to get lease

BBKing · 14-03-2004, 10:27

Can you document this, Steve, gimme times/dates of when you're unable to get a connection. It won't be proxy related.

14-03-2004, 10:36

Quote:

Originally Posted by BBKing

Can you document this, Steve, gimme times/dates of when you're unable to get a connection. It won't be proxy related.

And i will contact the Network lads for that area to see if there has been any other's reporting this.

th'engineer · 14-03-2004, 12:58

Quote:

Originally Posted by Bill C

And i will contact the Network lads for that area to see if there has been any other's reporting this.

Thanks guys its appreciated will up date you BB if you check the log remotely will give you times

th'engineer · 14-03-2004, 18:51

in addition to above can you tell me why pages are taking ages to load here any help appreciated

Foo Fighter · 14-03-2004, 21:24

Quote:

Originally Posted by th'engineer

in addition to above can you tell me why pages are taking ages to load here any help appreciated

was happening me the other night, web pages took ages to load and most just gave up... but no else had a problem... mines fine now but browsing is much slower since they turned these proxies on

Florence · 14-03-2004, 23:40

Manchester proxies must have fell over tonight. I can't blame the modem or settings as none had been changed I was in MIRC using MSN and websites working on college course when I asked for another page I got the message

Quote:

Error this page cannot be displayed check you are connected to the internet and the proxy IP was in brackets

I could still talk on MIRC and MSN but couldn't surf any website rebooted the PC and still unable to surf websitesyes MSN logged in and worked MIRC also logged in and worked, as quick as they died they worked was around 30mins downtime but why should we have them if they are not reliable and slow us down.

th'engineer · 15-03-2004, 07:00

I think that considering the interenet experience at the moment, NTL need to fixthe fault up here in the North West

15-03-2004, 09:05

Quote:

Originally Posted by th'engineer

I think that considering the interenet experience at the moment, NTL need to fixthe fault up here in the North West

Ok i have checked with faults and the network guys. Total faults for middleton for the weekend was 3 all sacm related.

Neil · 15-03-2004, 09:09

Quote:

Originally Posted by th'engineer

I think that considering the interenet experience at the moment, NTL need to fixthe fault up here in the North West

Did you ring ntl, & tell them that you were experiencing problems?

th'engineer · 15-03-2004, 13:47

I have decided that the proxy problem in the North West will only be fixed when it is actually costing NTL money in lost customers or high calls to the call centre.

The one thing about this site is that people try to help NTL but no one listens

15-03-2004, 16:06

Quote:

Originally Posted by th'engineer

I have decided that the proxy problem in the North West will only be fixed when it is actually costing NTL money in lost customers or high calls to the call centre.

The one thing about this site is that people try to help NTL but no one listens

IF and i repeat IF there is a fault we need customers to phone in. How can we fix something if we dont have the info. This is not a NTL run site so is not the best way to raise a fault. You have to report them to NTL .

. How can you say "people try to help NTL but no one listens" if you dont report the fault".

Florence · 15-03-2004, 16:23

I was going to call mine in but it was too late to call and was back within 30 mins but was down again early this morning acording to my daughter. Yet when I checked it was back up can't NTL set up an answermachine so when faults is closed we can log the problem that way they will have been alerted to the problem. If I call now they are only going to say it's working now call when its not..

You are caught between the devil and a hard place.....

15-03-2004, 16:30

Quote:

Originally Posted by Kitty

I was going to call mine in but it was too late to call and was back within 30 mins but was down again early this morning acording to my daughter. Yet when I checked it was back up can't NTL set up an answermachine so when faults is closed we can log the problem that way they will have been alerted to the problem. If I call now they are only going to say it's working now call when its not..

You are caught between the devil and a hard place.....

Too true Kitty

. But i know some users are not reporting they have a fault, Then make very bold statments that we are not helping. Whats a guy to do

th'engineer · 16-03-2004, 06:19

Did some testing last night and if you do the proxy dance and specify the proxies. Instead of expecting the NTL load sensing software to work it works, am now getting a good connection have tried most proxies round the country last night.

Found one thats working so can keep changing it if needed, use Robins list.

I know it masks the problem but unless you spend hours on the phone to CS its a work round