[Merged] NTL Email Issues

[kevin_moffatt]

w00t!

My mail is back...thank God. I was about to have kittens...lol

[Neil]

Originally Posted by pem

So next time something fails you would prefer them not to post it or apologise ?

What they should do is post the info, & fix the problem-not let it drag on week after week after week for a year like they have done with this pathetic email situation.

[Neil]

Originally Posted by foxtrot_yankee

I really wish they'd sort things out now. Why is it NTL? Why aren't Telewest or Pipex or AOL or any other ISP having such problems as NTL???

Because they're not complete buffoons like ntl seem to be.

Jeez-a 'leading' ISP that has suffered mail outages on average every week for the last year-what does that say about ntl for starters?

Ben & I went to see Aizad about the mail issues-last September, he rang the head of the mail team in front of us & the guy said that they weren't/hadn't been suffering mail issues. We then presented him with the massive email thread that Ben printed off of .com, & suddenly there was silence on the end of the phone.

Sadly Aizad never followed up the meeting as promised, & subsequently never replied to our emails after that.

I honestly feel that those guys at the top really don't give a $hit about their customers, everyone is too busy covering their ar$e$ to have time for customer service.

[Stuartbe]

Originally Posted by Neil

Because they're not complete buffoons like ntl seem to be.

Jeez-a 'leading' ISP that has suffered mail outages on average every week for the last year-what does that say about ntl for starters?

Ben & I went to see Aizad about the mail issues-last September, he rang the head of the mail team in front of us & the guy said that they weren't/hadn't been suffering mail issues. We then presented him with the massive email thread that Ben printed off of .com, & suddenly there was silence on the end of the phone.

Sadly Aizad never followed up the meeting as promised, & subsequently never replied to our emails after that.

I honestly feel that those guys at the top really don't give a $hit about their customers, everyone is too busy covering their ar$e$ to have time for customer service.

Yep..... They made no attempt to retain me as a customer !!

Only three weeks to go before I can get this NTL cancer removed from my life

[Stephen]

Cool just checked mail and they are back. woohoo!

[threadbare]

guys guys those of you complaining about the upgrades - why not wait untill they are complete before ranting? there is another 2 weeks of upgrades and maintainence to go before theya re completed!

[threadbare]

Originally Posted by pem

According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.

Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.

IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).

When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell.

well said - would give u a rep but gotta spread it around first

[Leedsman]

Originally Posted by pem

So next time something fails you would prefer them not to post it or apologise ?

I would prefer that NTL didnâ₠¬Ã¢â€žÂ¢t have to keep apologising. You only have to look at the server status page to see that most days there is a problem somewhere in the country.

[Neil]

Originally Posted by Leedsman

I would prefer that NTL didnâ₠¬Ã¢â€žÂ¢t have to keep apologising. You only have to look at the server status page to see that most days there is a problem somewhere in the country.

I couldn't agree more.

This has been going on for about a year now.

We worked out that there has been an email issue on the server status page (& that's without taking into account when there are mail problems that don't appear on the SS page), on average once a week over the last year.

Now please tell me that is not pathetic......

[threadbare]

Originally Posted by DarthYoda

I just managed to log in to my emails after 4hours of trying and the 8 emails i had earlier today when i checked them at work have been deleted. One of them was a very important one as well that I never got to read. Am very ****ed off.

it wont have been deleted - if the mail server is down and contains that mail (they most likely have temp servers in place to take the load of the downed server) then u wont get that mail untill they bring the server back online

[Neil]

Peeps-please be aware that I will soon be merging this email thread with the other email thread that we currently have running.

[foxtrot_yankee]

4 March 2004 10:15

ntl Home - All Packages - Mail Service (Resolved)
ntlhome internet customers may be experiencing 'time out' errors when attempting to send email using the ntlworld email service.

Our engineers are currently investigating the issue.

Please accept our apologies for any inconvenience this may cause.

This has now been resolved

Resolved my arse!!!!!! I've had this problem for months and checking my emails right now confirms that I still have this problem. So how annoying is it to read that "This has now been resolved" when clearly sweet f*ck all has been resolved??!?!

[Neil]

Originally Posted by foxtrot_yankee

Resolved my arse!!!!!! I've had this problem for months and checking my emails right now confirms that I still have this problem. So how annoying is it to read that "This has now been resolved" when clearly sweet f*ck all has been resolved??!?!

Very?

[Stuartbe]

NTL - Tomorows technology today......

Perhaps they will get the servers sorted soon. I spotted an NTL van picking up hamsters at the local pet shop so it should not be long.

[poolking]

Originally Posted by Neil

Very?