Merged: London Broadband.

[orangebird]

Originally posted by bomber
I see your point OB, but!!!!!.... do NTL want to get £20 odd quid (less the discount) from me a month via the TV/Tel package?....... for, lets face it, absolutely FA!! (infrastructure is already in place).... or lose a customer and have £20 less a month and have the hassle of collecting the STB?

The TV infrastructure is there aleady so NTL aren't (IMHO) bothered about potential BB users in South London.... and cynically I reckon that NTL are resting on their laurels in that South Londoners are too apethetic to switch to Sky/BT/ADSL

I ask you?

Bomber

ntl aren't bothered???????????????

Of course they're bloody bothered - of course they want to take all the money they can off you in London for BB/intreactive etc - simple fact is THEY CAN'T AFFORD TO UPGRADE!!!!!! WHY IS THIS SO DIFFICULT TO UNDERSTAND?

[bomber]

OB, take a chill pill

Lets take a scenario for example:

100 NTL customers in my street subscribe to NTL (TV/Phone only because BB is not available) and pay £25 a month = £2,500 to NTL

100 NTL customers in my street are fed up because they have no BB so they decide to:

1. Quit NTL and go for Sky/BT/ADSL = NTL gets £0 a month

2. Stay with NTL (with a discount for paying for a BT line for ADSL) = NTL gets £1,500 a month

Go figure?

Bomber

[orangebird]

Originally posted by bomber
OB, take a chill pill

Lets take a scenario for example:

100 NTL customers in my street subscribe to NTL (TV/Phone only because BB is not available) and pay £25 a month = £2,500 to NTL

100 NTL customers in my street are fed up because they have no BB so they decide to:

1. Quit NTL and go for Sky/BT/ADSL = NTL gets £0 a month

2. Stay with NTL (with a discount for paying for a BT line for ADSL) = NTL gets £1,500 a month

Go figure?

Bomber

For the cost of maintenance/wages/billing/cs etc etc that is incurred per customer, it would take more than a few months (prob' not til after the discount's finished and the sub has gone elsewhere...) to make any profit from the possible revenue - go figure......

[bomber]

OB.... are you an NTL shareholder per chance???

We (South Londoners) have been neglected over past years, simple as that!..... I don't give a s@#t whether re-wiring South London is a viable financial option for NTL.... I couldn't give 2 hoots!!!...

If I cannot get a particular service from NTL... I'll use another option....

My original post was not meant to come across as "get NTL over a barrel.....screw them for any discount that you can..... threaten that you will leave NTL"... it was meant to highlight that NTL are aware of the problem with no BB in South London and they appear to be willing to come to some compromise (with regards to the difference in cost of getting a BT line installed and the costs incurred just to get ADSL!)

The point I am trying to make is that CS was more than happy to offer me a discount on my monthly NTL bill as he empathised why I was going down the Sky/BT/ADSL route.... I certainly did not 'badger' him as such! I never even expected a to get a discount when I phoned up.....I phoned up to cancel my NTL account remember.....

Bomber

[hawkmoon]

Originally posted by orangebird
Yeah, great - makes good sense that.....screw ntl for more discounts so they can earn even less money to be able to invest in making london bb & interactive able...... foot/shoot etc.....and even if ntl do manage to enable the area, if you're already happy with other provider services plus a freebie/discounted line, you won't want to change to ntl anyway!!!!!!

Yes this might be the case, but why should those who have been promised BB for the last 2 years continuously and are still no clearer to whether they will or won't get BB show loyalty to NTL.

Remember for the last 2 years NTL have been actively lying to their customers about BB. They knew they were not in a position to offer these services and yet they still advertised them, promoted and promised them.

Even earlier this year I have a reply from senior NTL management to my MP promising that the upgrades would happen soon - almost 6 months later nothing and NTL senior management are saying the upgrades are not on the books.

This suggests that either NTL are so incompetant that they haven't got a clue what is happening or they are perfectly happy lying to MPs!

What you have to remember Orangebird is that if NTL can't offer a srevice then people WILL seek it elsewhere - customers do not owe NTL any loyalty and put up with shit services because NTL got themselves into debt. This still leaves the issue of why NTL didn't upgrade at the height of the tech boom when they had more money than they knew what to do with.

[orangebird]

Originally posted by bomber
OB.... are you an NTL shareholder per chance???

We (South Londoners) have been neglected over past years, simple as that!..... I don't give a s@#t whether re-wiring South London is a viable financial option for NTL.... I couldn't give 2 hoots!!!...

If I cannot get a particular service from NTL... I'll use another option....

My original post was not meant to come across as "get NTL over a barrel.....screw them for any discount that you can..... threaten that you will leave NTL"... it was meant to highlight that NTL are aware of the problem with no BB in South London and they appear to be willing to come to some compromise (with regards to the difference in cost of getting a BT line installed and the costs incurred just to get ADSL!)

The point I am trying to make is that CS was more than happy to offer me a discount on my monthly NTL bill as he empathised why I was going down the Sky/BT/ADSL route.... I certainly did not 'badger' him as such! I never even expected a to get a discount when I phoned up.....I phoned up to cancel my NTL account remember.....

Bomber

You've majorly contradicted yourself in your last post. In one paragraph, you saying that ntl have neglected you (and in previous posts that they can't be bothered etc...) - and then in the next, you're saying they are aware of the problem, and are trying to compensate/compromise for it....

[orangebird]

Originally posted by hawkmoon
Yes this might be the case, but why should those who have been promised BB for the last 2 years continuously and are still no clearer to whether they will or won't get BB show loyalty to NTL.

Remember for the last 2 years NTL have been actively lying to their customers about BB. They knew they were not in a position to offer these services and yet they still advertised them, promoted and promised them.

Even earlier this year I have a reply from senior NTL management to my MP promising that the upgrades would happen soon - almost 6 months later nothing and NTL senior management are saying the upgrades are not on the books.

This suggests that either NTL are so incompetant that they haven't got a clue what is happening or they are perfectly happy lying to MPs!

What you have to remember Orangebird is that if NTL can't offer a srevice then people WILL seek it elsewhere - customers do not owe NTL any loyalty and put up with shit services because NTL got themselves into debt. This still leaves the issue of why NTL didn't upgrade at the height of the tech boom when they had more money than they knew what to do with.

ntl haven't been actibely lying - they thought that they could really deliver something, but overestimated themselves - two entirely different things.

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots.....

[rippedoff]

Originally posted by Andre
Why doesn't everyone who this affects just contact him and ask him then?

chris.slattery@ntl.com

Did contact him..... he replied fairly quickly........ his reply just told me to phone sales for the latest on BB / CR3 !!!!!!!!!

FU**ING USELESS IF YOU ASK ME !

[rippedoff]

The latest reply from ntl:

Dear Mr *********

Thanks for your mail
Our broadband service is not available in your area at the moment. We continue to invest in upgrading our network to deliver the highest quality service and are committed to providing it to you as soon as possible.
This, as you can imagine, takes time and therefore it may be a number of months before we can confirm availability of the service in your area.
Our website is regularly updated with new services and availability. Here is a link to the site you need

http://www.ntl.com/locales/gb/en/hom...ailability.asp

Regards,

Amanda Gilbert
Customer Liaison Co-ordinator
Customer Liaison Department
without prejudice
LondonCustomerManagement@cwcom.co.uk


That says a lot doesn't it? It's a variation on the 'coming soon' theme!

[Undisputedtruth]

Originally posted by orangebird
You've majorly contradicted yourself in your last post. In one paragraph, you saying that ntl have neglected you (and in previous posts that they can't be bothered etc...) - and then in the next, you're saying they are aware of the problem, and are trying to compensate/compromise for it....

That is the problem with NTL, they give you a number of stories. So why have a go at Bomber? OB is willing to say anything in order to put NTL in a good light!

[Undisputedtruth]

Originally posted by orangebird
ntl haven't been actibely lying - they thought that they could really deliver something, but overestimated themselves - two entirely different things.

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots.....

Let me complete the last sentence for you OB:

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots of money than they knew what to do with!

OB, perhaps you should give more respect to the shareholders prior to chapter 11 where NTL has taken money from them to invest in the business.

Undisputedtruth

[Undisputedtruth]

Originally posted by rippedoff
Did contact him..... he replied fairly quickly........ his reply just told me to phone sales for the latest on BB / CR3 !!!!!!!!!

FU**ING USELESS IF YOU ASK ME !

I did say - straight question, bs reply.

[Stuart]

Originally posted by Undisputedtruth
Let me complete the last sentence for you OB:

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots of money than they knew what to do with!

I thought they knew exactly what to do with the money. They spent it buying other cable companies..

[Stuart]

Originally posted by orangebird
ntl haven't been actibely lying - they thought that they could really deliver something, but overestimated themselves - two entirely different things.

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots.....

OB, NTL have been told off by the ASA for advertising Broadband services where they are not available.

[BubbleGum]

So areas of London haven't got broadband. Big bloody deal. Discussing this is Ok because we're on a discussion forum but instead of the same people saying the same things and everything going round and round in circles, why doesn't one of you get off your fat arse and do something like contact the mods here and get them to write to ntl for an official response. If ntl don't respond then this site can let everyone know that.