Caller ID - Page 9

parpenbhwarg · 19-02-2007, 11:10

I am in the process of getting my phone number ported from BT to Virgin and presume that this will not affect whether it is or is not possible to receive Caller ID.

Going along with that presumption, would it be possible Debbie to see if the NN10 area offers Caller ID when you get a spare moment, pretty please?

AlabasterLyn · 20-02-2007, 11:21

I've been waiting for Caller ID for about 8yrs now

Everytime I phone NTL they tell me 'it will happen soon' but 'soon' never seems to come around.

Last time I phoned I was told by someone else that because I live in an area that was originally Jones Cable, then Cable & Wireless and then NTL, that we probably won't ever get it in the Watford Herts area.

I am seriously considering leaving NTL altogether and going over to BT as I have 5 phones that will all accept Caller ID and it's something I think is really great to have.

I did try emailing VirginMedia to ask them but got no reply, which didn't surprise me

smarty · 20-02-2007, 12:07

Hi, I changed from BT to NTL in December last year and was assured that CLID was available in my area (Ashford) and all I had to do was ring Customer Services and they would set it up.
After the install I 'phoned Customer Services to have CLID enabled and was then informed that it was not available and "Not likely to be"
So beware.

Mujja · 27-02-2007, 11:19

Debbie B,

Would you check if CLID is now available in the Portsmouth area, PO5 to be exact. It's the only thing stopping me from going back to NTL.

AlabasterLyn · 27-02-2007, 12:08

Quote:

Originally Posted by Mujja

Debbie B,

Would you check if CLID is now available in the Portsmouth area, PO5 to be exact. It's the only thing stopping me from going back to NTL.

Would it be possible to check the WD19 Watford area too please

AndyCambs · 11-03-2007, 18:57

Is there anywhere on the site that tells you:
a) if Caller ID is available in your area
b) if not, does anyone know if there are plans to roll it out?

My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it.

AlabasterLyn · 15-03-2007, 09:56

Quote:

Originally Posted by AndyCambs

Is there anywhere on the site that tells you:
a) if Caller ID is available in your area
b) if not, does anyone know if there are plans to roll it out?

My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it.

In my experience of spending years phoning NTL to ask this very question, I don't think even VM staff know the answer to that. At one point I was told it was available and even ordered it, only to be told they had made an error and it wasn't. I gather from what I was told that if the area you are in was once owned by another cable company then it's unlikely that the exchanges will ever be upgraded to enable Caller ID as it's too expensive. It's about time they realised that there are many of us that want Caller ID and are willing to change back to BT to get it if they don't get their act together.

Lyn

sdwhite · 16-03-2007, 10:11

Quote:

Originally Posted by AlabasterLyn

I gather from what I was told that if the area you are in was once owned by another cable company then it's unlikely that the exchanges will ever be upgraded to enable Caller ID as it's too expensive.

Lyn

Nah! I'm in the Salisbury/Andover area which was ComTel before Ntl, and we have had caller ID for about 3 or 4 years now.

buckleb · 16-03-2007, 11:28

Ex Eurobell region here (Crawley) and Caller ID is available. However, I understand that a major upgrade was done in this area after the takeover, so I expect all the bells and whistles were put in place also.

AlabasterLyn · 17-03-2007, 12:52

Quote:

Originally Posted by sdwhite

Nah! I'm in the Salisbury/Andover area which was ComTel before Ntl, and we have had caller ID for about 3 or 4 years now.

Perhaps it depends which cable company you were with before. I started with Jones Cable who were then taken over by Cable & Wireless, then NTL and now VM.

Lyn

Theodoric · 20-03-2007, 09:51

Quote:

Originally Posted by AndyCambs

Is there anywhere on the site that tells you:
a) if Caller ID is available in your area
b) if not, does anyone know if there are plans to roll it out?

My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it.

I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest.

A couple of interesting things about CLID and the VM site is that it blatantly bends the truth well beyond breaking point.

At this page it says, "We've got the lot. From Call Waiting and Caller Display to Anonymous Caller Rejection and Ring Back When Free". Now that is totally clear and unambiguous; get your phone from VM and you can have CLID - no ifs, no buts.

At this page it says that "most Virgin Phone customers can get this service". A bit less definite, but it still implies that it will be unusual for you not to get CLID. If so, why all the complaints in this forum and why are VM so afraid of providing any information (except for a blunt, "You can't have it") to their customers?

dave_dph · 20-03-2007, 16:20

[quote=Theodoric;34255150]I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest./quote]

If your parents are in an ex-Telewest area then Caller Display is available, it is only some of the ex-NTL areas where it is sadly lacking.

n.viney@ntlworld · 20-03-2007, 23:14

[QUOTE=dave_dph;34255415]

Quote:

Originally Posted by Theodoric

I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest./quote]

If your parents are in an ex-Telewest area then Caller Display is available, it is only some of the ex-NTL areas where it is sadly lacking.

Hi All! As a new member I feel that I must contribute,so I will spend many minutes/hours on the pnone later today to try to get an answer to these questions,sorry, but this is the best I can do! I will post the replies later today. Sorry Theo. I am not doubting you for a moment!

AlabasterLyn · 22-03-2007, 11:12

Well I just came off the phone with VM, it was a very long call as I was on hold, got cut off, rang back, on hold again and then a very nice lady went off and checked it it was available here.

The bad news was that it still isn't available here, however the good news is that she says it will be available in April and that they are indeed rolling out Caller ID to cover everywhere.

I will phone back next month and see if they are true to their word.

Lyn

Marge · 22-03-2007, 11:23

Crikey, I will be amazed if they are rolling out to cover everywhere as it was always a non-runner when I was there.