The price of your Virgin Media service is going up

[Chad]

Originally Posted by BenMcr

No they aren't http://bt.custhelp.com/app/answers/d...5-january-2013

I like how BT have made it crystal clear to their customers what to do if they don't want to accept the price increases. It's a very clearly marked option with very clear and transparent information. The information is written in clear and understandable terms:

"We're sorry you're are unhappy about how the price rises affect you and would rather that you stayed with BT as we believe we offer fantastic services and products. We've kept a number of our key prices frozen since December 2011 and will be freezing many of our prices again from the 5 January 2013 until 2014 at the earliest. However if you contact us directly within 10 calendar days of receiving our price change notification you may cease your services without penalty. "

Much, much easier for the customer to find and understand when compared to Virgins offering which is stuck at the bottom of the page in small light grey font. You then click on the link, and if you don't know what you are looking for, get stuck in a world of head hurting terms and conditions.

http://my.virginmedia.com/customer-n...?buspart=EM_56

"If you do not wish to be bound by these changes you can cancel your contract with us without penalty. The process to be followed is set out in our terms and conditions at virginmedia.com/legalstuff"

Virgin need to look at what BT do and follow their example. It shouldn't be the customers responsibility to hunt down the section of the terms and conditions which allows them to cancel their services. Virgin are hiking the prices. The very least they can do is make all information readily available and crystal clear for everyone to understand.

[BenMcr]

Originally Posted by Chad

Virgin need to look at what BT do and follow their example.

I'll let VM know that they can reduce their cancellation clause to 10 days to match BT, rather than the 30 days they allow at the moment.

[Chad]

Originally Posted by BenMcr

I'll let VM know that they can reduce their cancellation clause to 10 days to match BT, rather than the 30 days from when you get the changed bill they allow at the moment.

That would be great. As long as people are well and clearly informed up front they will know what to do and how to do it within those 10 days. Currently people don't fully know or understand their options. Previous posts here, and in other threads since Virgin started announcing price increases have made this very clear.

Giving people 10 days and clear instructions would be a great leap forward. It beats sending people on a wild goose chase through terms and conditions they may not understand or easily misinterpret.

As a customer, I know what I would prefer. I however suspect Virgin have no appetite to make it easy for customers to leave when hiking prices, well not as easy as BT. Are Virgin treating customers fairly? Not as fairly as others, in my opinion.

[carlwaring]

Originally Posted by qasdfdsaq

You don't need a BT land-line so the cost of a BT landline is irrelevant.

But as you need a land-line of some description then to directly compare any price with VM broadband you have to include the land-line as well.

It's so blindingly obvious I really don't understand why you're trying to one-up me; again

---------- Post added at 22:21 ---------- Previous post was at 22:20 ----------

Originally Posted by BenMcr

No but you still pay a line rental - which is going up in price

No. Apparently not.

[MrB]

Originally Posted by telfordcable

not this one (sky still the cheaper at half price for 12 months):

https://staffiaf.sky.com/november-20...81%29/uk-offer

I got this offer deal for 1 year with free 1TB HD box with full sky packages with HD too for just £32.87 a month plus £10 sky unlimited fibre broadband up to 76 Meg with unlimited sky talk with line rental. That's prove that virgin media are evil greedy too expensive and still twices price increase in the last 10 months (April 2012 and February 2013)

I know nothing about the offer, but while exploring options following notification of a £5+ price hike I came across:
http://www.vouchercodes.co.uk/offer/...hs-half-price/

No friends or family required (though there are plenty of forums where people are offering to get you a code as I think they get entered into a competition or something!).

As already pointed out, £9+ price hike in one year, so over 20%, is extrmely disappointing. The sooner that the investigation is undertaken into price hikes during minimum term contracts by telcos (and found in the consumer's favour if there is any justice) the better.

MrB

---------- Post added at 17:42 ---------- Previous post was at 17:28 ----------

I know we have the option to leave with this increase by giving 30 days notice (if I understood correctly) but can we give more than 30 days notice? So keep the current price until 1st Feb by giving notice now that we want to leave on that date?

Many thanks
MrB

[morley04]

I'm looking at jumping ship again and have only been with Virgin since September and I started out Paying £87.65 then they increased it to £90.90 + ( £3.25 ) now they have said its going up another £4.09 bringing my total package to £94.99 and that is from 18/09/2012 to 01/02/2013

[BenMcr]

Originally Posted by MrB

but can we give more than 30 days notice?

No you can't

[qasdfdsaq]

Originally Posted by BenMcr

No but you still pay a line rental - which is going up in price

Sky, Talktalk, Plusnet, etc. line rental is also going up in price? News to me... Then again I don't check these things since they don't affect me...

[BenMcr]

Originally Posted by qasdfdsaq

Sky, Talktalk, Plusnet, etc. line rental is also going up in price? News to me... Then again I don't check these things since they don't affect me...

Yes, they are

[progers]

So, from this forum, XL TV increases by £2, Line rental by £1.09 - I have an extra .50p to account for, I have 30MB broadband & Talk Unlimited, which of those two is going up by 50p?

[bonzoe]

Mine's going up by £3.74.............have XL tv £2, paid upfront for 12 months line rental, so £1.74 for BB and talk evening\weekends seems steep?

Why can't VM provide a proper price breakdown in the letter? Or at least a link to the new prices, I haven't found a breakdown on VMs site.

[rovert]

Have received my letter advising an increase of £2.24 which I assume from this thread is £1.09 line rental plus £1.15 broadband. The letter suggests opting for Line Rental saver which I would be happy to do. However I receive a monthly discount for a retentions deal and wonder whether I would keep this if I took up the Line Rental saver. Can anyone advise?

[progers]

Originally Posted by rovert

Have received my letter advising an increase of £2.24 which I assume from this thread is £1.09 line rental plus £1.15 broadband. The letter suggests opting for Line Rental saver which I would be happy to do. However I receive a monthly discount for a retentions deal and wonder whether I would keep this if I took up the Line Rental saver. Can anyone advise?

I paid the Line Rental Saver today, no effect on retentions deal at all

[rovert]

Originally Posted by progers

I paid the Line Rental Saver today, no effect on retentions deal at all

Thanks for your advice progers. However I have now found the following thread in which BenMcr states that if you are on one of the newer 2 year retentions deals you are not also eligible for line rental saver.

http://www.cableforum.co.uk/board/59...on-page-2.html

Looks like a call to retentions is needed to see if it applies to my deal. Will post again once I have an answer.

---------- Post added at 10:16 ---------- Previous post was at 09:48 ----------

Originally Posted by rovert

Thanks for your advice progers. However I have now found the following thread in which BenMcr states that if you are on one of the newer 2 year retentions deals you are not also eligible for line rental saver.

http://www.cableforum.co.uk/board/59...on-page-2.html

Looks like a call to retentions is needed to see if it applies to my deal. Will post again once I have an answer.

Decided to ring retentions (choose option 5 moving home) this morning to make sure I got a local call centre. Confirmed that I could pay £120 for line rental saver saving £3.90 a month without any effect on my monthly discount despite this being classed as a promotional offer running to May 1914.

[dave.m]

If you've already paid your line rental upfront (saver option) can they legally ask for more during the 12 months ? Surely any line rental increase should apply after that period.