50MB Broadband now just Â£18 per month - Page 9

TIDDER · 10-09-2009, 20:21

hi i pay

Telephone Line Â£11.00
Phone & BB Bundle Saving Â£-8.00
TV Size: M Â£0.00
Broadband Size: BB L Â£ 20.00
So i Pay Â£ 22

my question:: if i upgrade to Broadband XXL will i be able to keep the same offer with the Bundle Saving just with the Broadband XXL so the total will be Â£30

BenMcr · 10-09-2009, 20:29

No you will pay the same price as everyone else which would be Â£39

TIDDER · 10-09-2009, 20:49

is that because the base rate of XXL is Â£38 and the Â£28 with a Phone line is just for new customers

10-09-2009, 20:57

no new and old will pay 39

TIDDER · 10-09-2009, 21:07

got you

thanks for clearing that up for me

saeedk786 · 10-09-2009, 23:39

i emailed virgin yesterday regarding upgrading to xxl broadband and got told its going to cost me Â£45 a month :S

i only have one service with them and thats broadband and i dont get any discount

BenMcr · 10-09-2009, 23:59

If you only have broadband then XXL will cost you Â£38 a month

saeedk786 · 11-09-2009, 00:05

ill give them a call tomorrow and hopefully they will tell me it is Â£38 heres the email they sent me, maybe the person didnt now

Quote:

Thanks for your email to Virgin Media about the cost per month to change
your Broadband service to 50Mb.

We're pleased to hear that you're thinking of changing your current
broadband service from XL to XXL Broadband size (50 Mb) to your account.

We can confirm that the 50Mb Broadband service (Broadband Size: XXL) is
available in your area and the standard monthly rental for this service
is Â£45.00. Also, a Â£20 activation fee and a Â£30.00 installation charge
will be applicable.

To get better deals on 50 Mb Broadband and upgrade to 50Mb Broadband
service, you can contact our team on the numbers given below;

BenMcr · 11-09-2009, 00:18

I'll get it mentioned as every member of staff should know!

Ignitionnet · 11-09-2009, 11:57

You can understand the confusion. Rather than charging 38GBP for XXL on its' own VM charge 45GBP then discount 7GBP just for the hell of it to take the price down to 38 which is frankly bizarre.

You do have to wonder if someone was high when they were doing the pricing and just picked random numbers out of the air or threw darts at a board.

Traduk · 11-09-2009, 13:24

Quote:

Originally Posted by Broadbandings

You can understand the confusion. Rather than charging 38GBP for XXL on its' own VM charge 45GBP then discount 7GBP just for the hell of it to take the price down to 38 which is frankly bizarre.

You do have to wonder if someone was high when they were doing the pricing and just picked random numbers out of the air or threw darts at a board.

Having been in business myself there is always an upfront and fall back logic behind apparently ridiculous decisions.

The fact that they are discounting implies that the higher price is the price they desire but for however long they choose they will discount. At some point in time they can increase prices, but avoid touching the headline price, by clawing back part of the discount. They would have the argument that the headline price is unaltered but the discount (which they graciously gave away) has been reduced.

I had this discussion with sales when they wanted to trim my retention discount over and above the 20\50Meg differential. Neither of us got a deal because my stance was that a new contract was worth more to them than a small claw back and unless recognised within price they would get 100% of nothing.

They IMO have given themselves room for manoeuvre and at some point will implement that option. If en bloc VM customers were to be canny buyers then nobody would buy into 50Meg and price would have to fall. If on the other hand they buy in droves then STM and price rises will follow whenever a critical mass of such customers is acquired.

saeedk786 · 11-09-2009, 20:15

BenMCR

When is the best time to ring to speak to someone as knowledgeable as you?

i rather speak to UK CS

Thank you

Sir John Luke · 11-09-2009, 20:20

Quote:

Originally Posted by Traduk

Having been in business myself there is always an upfront and fall back logic behind apparently ridiculous decisions.

The fact that they are discounting implies that the higher price is the price they desire but for however long they choose they will discount. At some point in time they can increase prices, but avoid touching the headline price, by clawing back part of the discount. They would have the argument that the headline price is unaltered but the discount (which they graciously gave away) has been reduced.

I had this discussion with sales when they wanted to trim my retention discount over and above the 20\50Meg differential. Neither of us got a deal because my stance was that a new contract was worth more to them than a small claw back and unless recognised within price they would get 100% of nothing.

They IMO have given themselves room for manoeuvre and at some point will implement that option. If en bloc VM customers were to be canny buyers then nobody would buy into 50Meg and price would have to fall. If on the other hand they buy in droves then STM and price rises will follow whenever a critical mass of such customers is acquired.

Plus the fact that if they priced (say) 2MB at Â£20, rather than Â£37 with Â£17 discount, they would presumably have no grounds to continue charging existing customers more than Â£20.

BenMcr · 11-09-2009, 20:24

You mean 20Mbit?

Sir John Luke · 11-09-2009, 20:26

Quote:

Originally Posted by BenMcr

You mean 20Mbit?

Pedant