*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[th'engineer]

Originally Posted by BBKing

It costs more to transfer to a SACM than to swap out to a new box. Think about it.

The voice of kmowledge any idea when the stbs are changing to alow new speed please BB

[LooeyUK]

Just phoned and said that im on the 1.4MB service and could i upgrade to the 3MB service.

Heard alot of typing and then... "thank you mr xxxxxxx, ive upgraded your service for you"

[nostra]

and can you get the new speed now ?

[pdjkeelan]

Originally Posted by Electrolyte

I'm sorry but I'm going with OrangeBird with this. It would cost NTL much more on your move than what NTL are already doing.

In the future it would save them alot of hassle. It's easier to replace a single cable modem than to replace a set-top box which provides both TV and broadband. In the future if we breach the cap on Samsung boxes what are they going to do then? Go through this entire episode yet again.

A STB costs more than a SACM.

NTL is thinking about today rather than tomorrow because of their outstanding debt, and therefore aren't willing to pay for a engineer to install a cable modem.

Originally Posted by orangebird

Umm, not at all. Not every user on a Pace STB wants to go above the 1meg speed, which the pace is capable of and therefore doe not need swapping.

And when NTL do decide to make their minimum broadband offer a 2Mb product or more in the future?...

[etccarmageddon]

spill the beans BBKING! when's the automatic upgrade gonna be sent down to existing customers?

Originally Posted by pdjkeelan

<snip>

Read the other peoples comments about your comment, then post again

[philquinney]

Originally Posted by LooeyUK

Just phoned and said that im on the 1.4MB service and could i upgrade to the 3MB service.

Heard alot of typing and then... "thank you mr xxxxxxx, ive upgraded your service for you"

Hey LooeyUK,

Did you have to re-enter your PID and password. I'd like to get the upgrade sorted for my Dad but I'm away from home so its a bit of a pain to do the re-provisioning.

When the upgrade to 1.5meg went through (automatically, early one morning) we didn't re-provision or anything.

Thanks,

Phil.

[orangebird]

Originally Posted by pdjkeelan

In the future it would save them alot of hassle. It's easier to replace a single cable modem than to replace a set-top box which provides both TV and broadband. In the future if we breach the cap on Samsung boxes what are they going to do then? Go through this entire episode yet again.

A STB costs more than a SACM.

NTL is thinking about today rather than tomorrow because of their outstanding debt, and therefore aren't willing to pay for a engineer to install a cable modem.

Sorry, but you're talking rubbish now.

Why do you think it's easier to replace a modem than an stb? It's the same process if they both already been installed.

[fire]

Well it works to try different people,3rd time lucky getting 360 k/s now,for anyone else out there i am in the lancing area 15 miles from brighton(bromley ex c&w)

what is that speed test site the robin walker one?

[nostra]

edit: dont worry dont want to complicate this any more

[LooeyUK]

Originally Posted by philquinney

Hey LooeyUK,

Did you have to re-enter your PID and password. I'd like to get the upgrade sorted for my Dad but I'm away from home so its a bit of a pain to do the re-provisioning.

When the upgrade to 1.5meg went through (automatically, early one morning) we didn't re-provision or anything.

Thanks,

Phil.

Hi, yes i did have to re-enter my PID and password.

[pdjkeelan]

Originally Posted by orangebird

Sorry, but you're talking rubbish now.

Why do you think it's easier to replace a modem than an stb? It's the same process if they both already been installed.

Sorry, i meant to say cheaper not easier. Plus SACM's have alot higher threshold than a STB so they wouldn't have to be replaced as often.

Originally Posted by fire

what is that speed test site the robin walker one?

http://homepage.ntlworld.com/robin.d...speedtest.html

[philquinney]

Originally Posted by LooeyUK

Hi, yes i did have to re-enter my PID and password.

Hokey pokey. I'll hold off then - if its the same kind of automatic upgrade as last time its much easier and simpler to wait.

BBKing: go on, drop us a hint....

Phil.

[dalboy]

Right i phoned up CS. Im on 300k and asked them about the cap. He said if you go over 3gb thats it they cut you off until the next month. He said you can still surf after 3gb but not download. He said i would automatically be upgraded to 1mb service as from yesterday, and dont really get a choice in keeping 300k as its going to become obsolete. So basically he said you can either cancel your subscription or pay an extra £7 a month and go on the 2mb service. What a joke! What are other people doing in the same boat as me??