Speed Increases 1st June - 2meg to 4meg - Page 85

orangebird · 20-06-2006, 14:02

Quote:

Originally Posted by Chrysalis

I understand it fully, but then they dont need to update the billing until the configs are changed.

Sadly, with some customers, yes they do need to. It would confuse half of them, being on 4mb and still getting billed as 2mb...

chrisjones · 20-06-2006, 14:17

Forgive me if im wrong here, but did NTL actually send anything out via post or email stating the FREE upgrades? Only thing ive had in the post to suggest and upgrade is the change on my bill. If I hadn't have been a regular here then I wouldnt have had a clue about the upgrades.

sp3ctre · 20-06-2006, 14:49

Quote:

Originally Posted by chrisjones

Forgive me if im wrong here, but did NTL actually send anything out via post or email stating the FREE upgrades? Only thing ive had in the post to suggest and upgrade is the change on my bill. If I hadn't have been a regular here then I wouldnt have had a clue about the upgrades.

I wouldn't know about email, as I don't collect my NTL email anyway. There was the post on the support page (or somewhere on their site) that specified 2meg becoming 4 etc... I am assuming it'll be on the last day of the month, or even half way through next to be honest... not great at communication, are they?

chrisjones · 20-06-2006, 15:00

I would class myself as an above average Internet user - one of those people your parents and mates ring up to go and fix thier PC when they download some nasty spyware... Now I would obviously know about the upgrades as I went along to said 'support page' and saw the info, but really is average 'Joe Bloggs' NTL internet user going to do that?? Doubt it.

I think NTL most probably did that on purpose.

A: To cover thier backs if the said June deadline is missed.

B: To impress the vast majority of users that are totally clueless as to the free upgrades taking place - and yes before some smart **** jumps down my neck asking if I indeed have proof - yes I asked around the locals on my street using the same service. They were ALL totally clueless!

Hans Gruber · 20-06-2006, 15:13

Quote:

Originally Posted by NightElf

Indeed, i usally get around 1.9mb (stable) connection in peterborough.

Connection has been going up and down latly tho speed wise but i'm sure thats down to the upgrading of the network etc. Nightmare for online gaming hehe.

2mb PE6 area.

-NE

I've had 10mbit for half price for the last 3 months and not once did it drop below max speed due to NTL. I've always had a really good connection with them here (PE1). Unfortunately I'll be moving in a few months and I don't think we'll get NTL, will have to use some nasty DSL provider with caps and traffic shaping

Florence · 20-06-2006, 16:31

Quote:

Originally Posted by chrisjones

Forgive me if im wrong here, but did NTL actually send anything out via post or email stating the FREE upgrades? Only thing ive had in the post to suggest and upgrade is the change on my bill. If I hadn't have been a regular here then I wouldnt have had a clue about the upgrades.

I had an email telling me about the free upgrade and many others around the country had the same email. Perhaps yours was cauight by a spam filter.

grubbymitts · 20-06-2006, 17:09

Quote:

Originally Posted by bliss

I think it will. STB are running 4mbit in Stoke so the area is obviously ready. Flick the switch NTL

Ow at!

Where in Stoke are you, duck? I'm up the road in Newcastle and still stuck on 2mb.

Retrovertigo · 20-06-2006, 17:11

Well as for email notifications. NTL have long since stopped sending me emails notifying me of my direct debit payments. They were like clockwork at one time - every month my email arrived telling me how much was due. But not had anything like that for months.

So I think it's safe to say I haven't had anything at all mentioning upgrades. Have to say I did have an amusing chat with some indian chap when I called tech support about downgrading (I didn't realise you called CS) anyway, he told me he could switch my speed down but would need to keep charging me the same amount each month as for 10meg and was that any use to me

yeah, ummm, that would have been wicked - thanks!

bliss · 20-06-2006, 17:18

Quote:

Originally Posted by grubbymitts

Ow at!

Where in Stoke are you, duck? I'm up the road in Newcastle and still stuck on 2mb.

I'm over the other side in Sneyd Green duck

KingRoLo · 20-06-2006, 17:44

Quote:

Originally Posted by Wicked_and_Crazy

What is that you dont understand by the phrase "To be completed by the END of June". Changing the billing is part of the process, the process isnt yet complete and nor is June!

Taking a guess they have only upgraded about 5% of their customers and we are already approaching the later end of june, i highly doubt everyone will be upgraded by the end of this month, there's just too much work to be done. I think the majority will be done by mid July.

sp3ctre · 20-06-2006, 17:47

hmmm, I rebooted my modem just now and it took about a minute... I was thinking it must be "doing something" but alas, still on 2 meg

chrisjones · 20-06-2006, 18:04

End of June...

Its like Challenge Anneka, just without the helecopter and bum shots.

sp3ctre · 20-06-2006, 18:19

Quote:

Originally Posted by chrisjones

End of June...

Its like Challenge Anneka, just without the helecopter and bum shots.

oh, back to the 80's I see?....

"Dear Jim, will you please fix it for me and my cat 'Harry' to have 4 meg broadband. We have been struggling for years on this horrible 2 meg connection... thank you. Jim (age 28 and a half)"

chrisjones · 20-06-2006, 18:52

Shhh now - we best not get off topic too much, one of the nerds might burst a blood vessel!

Graham M · 20-06-2006, 19:19

ngggghhh!