SD : TV price rises

[paultrademark]

Originally Posted by BenMcr

No

Cool, just the rest of the formula to figure out to work out a Virgin Media bill then

[BenMcr]

Originally Posted by paultrademark

Cool, just the rest of the formula to figure out to work out a Virgin Media bill then

Actually it's as simple as looking at this bit of the bill:

Your package total

[blackthorn]

Had my letter this morning and mine states £5.49 increase.
I`m on the Vip 100 with 1 tivo box and 1 V+ box. I`m one of the early adopters of the Tivo if that helps anyone work out these increases.

[v0id]

So basically, Virginmedia's pricing is a complete and utter mess and what they should do is force everyone onto one of their collection bundles if the the customer doesn't like their price increase?

[BenMcr]

Originally Posted by v0id

So basically, Virginmedia's pricing is a complete and utter mess and what they should do is force everyone onto one of their collection bundles if the the customer doesn't like their price increase?

Not what I'm saying at all.

Virgin Media haven't sold services at the most of the prices shown on the breakdown on the bill for years - way before the bill format changed, so I don't understand why there is a rose tinted view that those bills were better. They weren't, all that happened was that people complained about different things on it than is being complained about now. For example http://forums.digitalspy.co.uk/showp...16&postcount=5

Our billing is a mess with so much spacings and adverts with items listed with prices that make no sence.

Like .......
2 Additional V box 14 April - 13 May £30.00
( When the cost should be £6.50 each = £13.00 )
V+ HD Box 14 April - 13 May £0.00
( Why even have thiszeroted when it's zoro priced ? )
Broadband XL(20) 14 April - 13 May £37.00
( Why is not put at the real price ? Around £28.50 = 30MB )
Add Set box(es) Discount 14 April - 13 May -£17.00
( Why put this as it's not a real discount as the price is £6.50 per box on there site price list. )

and

http://forums.digitalspy.co.uk/showp...75&postcount=7

Why are Virgin Bills too complicated to understand, with the Service Charges and Discounts, no other Bill comes like this, only Virgin's

All Virgin's current pricing is structured to fit into the way the bills now look, which was simplified after customers complained as above.

[paultrademark]

Just called them, apparently am on the Premier Collection but never knew to be honest as no one said and doesn't say on bill.
That said, as got extra boxes as you see I posted earlier, I asked the guy who was really helpful and as far as he could make out my increase would be £4.09.

Went on to talk about the increases etc, contract length as only 5 months left.
He offered to try get more discount, and our base price has went from £67.90 to £62.40 from immediate effect so saving £5.50 a month from now till Feb and then when the price goes up, will still be saving £1.41 per month.

Had to renew for 12 months, but at that am happy to do so... still baffling how they manage to wangle more discounts, same happened in April to me when the last time they went up.

So cheers to Scott who works in Teeside I think he said, good lad!

[BeeVee]

My bill this month is £114 ( £112.21 plus £1.79 phone call charge ).

I'm on VIP 50 with caller ID as an extra.

But... the VIP collections says you get up to 100 broadband, a TIVO box plus an extra HD box for £99 + £13.90 phone rental.

I don't have a TIVO box, my 2nd box is old and can't get HD and I'm on 50 MB broadband.

And I have to pay £4.59 per month extra from Febuary ?

[robson689]

Originally Posted by BeeVee

My bill this month is £114 ( £112.21 plus £1.79 phone call charge ).

I'm on VIP 50 with caller ID as an extra.

But... the VIP collections says you get up to 100 broadband, a TIVO box plus an extra HD box for £99 + £13.90 phone rental.

I don't have a TIVO box, my 2nd box is old and can't get HD and I'm on 50 MB broadband.

And I have to pay £4.59 per month extra from Febuary ?

I'd be on the blower getting it sorted if I were you!

[BenMcr]

Originally Posted by robson689

I'd be on the blower getting it sorted if I were you!

Indeed, should be able to move across to the current VIP Collection and get more for less

[denphone]

Originally Posted by BenMcr

Indeed, should be able to move across to the current VIP Collection and get more for less

All very good getting more for less Ben but then 10 months down the road you have then got hit by a dual price rises thus the value in the top VIP bundle diminishes quite considerably as it would not be so bad if extra channels and other things were added to soften the impact of the price rises.

[andrewbrown]

Originally Posted by BeeVee

I'm on VIP 50 with caller ID as an extra.

I have caller ID as well, and can never understand why that isn't included free with the line rental. If you have a mobile it's automatic, but on a VM Landline you have to pay £2 per month? Don't get that!

[kgollop]

Originally Posted by BenMcr

For someone with £3 per account and two TiVo boxes it would increase their bill by £7 before any other changes

As that isn't happening, the answer is no.

Already did for during the April (?) price rises for me. They tell me it's a cock up but the system will not let them reverse it Managed to get some credit out of them after about 3 hours on the phone

[neilo]

So as this is undoubtedly a thoroughly well planned price increase strategy, where on VM's site can I find all the information about the specific price rises so I can do some comparisons between services? I see you can also get out of contracts as well if you're not happy.

[BenMcr]

Originally Posted by neilo

So as this is undoubtedly a thoroughly well planned price increase strategy, where on VM's site can I find all the information about the specific price rises so I can do some comparisons between services? I see you can also get out of contracts as well if you're not happy.

Again, VM do bundle prices, so the price you have to compare against other bundles or other providers is the total price.

[Chad]

Are people happy with the information being provided in regards to their price increase - Yes or No?

Would people have preferred clear and concise information as per the below link?

http://bt.custhelp.com/app/answers/d...5-january-2013