SD TV price rises - Page 82

Acathla · 19-11-2012, 17:08

Quote:

Originally Posted by BenMcr

We shall have to agree to disagree on that - I see no value in showing a discount that isn't one, nor showing prices that aren't actually what you are charged.

Hmm well as far as I know I'm not on any bundle or loyalty discount or anything. I have been a BB user and land line user for some time. Recently (year or so) I took up a TV package, then I added a TiVo and a third box - all outside of a 'package'. I've recently (last couple months) upgraded my phone package to XL - it was L before.

At the moment I have:

Broadband - XXL
TV - XL
Phone - XL
TiVo x 2
VM HD x 1

All my services are listed under my account as separate entities and I can upgrade/downgrade them separately as I choose. That to me is not a bundle/package.

What I'm keen to work out is what each of my individual components are getting what increase. So maybe if I drop the third box (hardly ever used) or drop my phone down to a lower tariff or reduce my BB. Maybe I wont do anything but I'd like to know if maybe BB is going up more than TV or is the Phone what is costing me the most now? All these are exclusive from each other and changing one to save an increase doesn't affect others.

If your on a VIP package or a Premium bundle then fine but as far as I can tell I'm ad-hoc and would like to know.

What I can deceiver from what I was told on the phone and what you mentioned about line rental:

Â£2 increase to my TV XL
Â£2 increase to my BB XXL
Â£1 increase for my Tivo (although I have 2 so maybe 50p each?)
Â£1.09 increase for my line rental

That leaves me 50p to try and cover somewhere.

I'm paying this money out and I'd like to know what I am paying it to. If I drop TV and move elsewhere it allows me to compare. If I decide actually I don't need 100Mb BB and 50Mb (or a lower tariff) is fine then I'd like to know that as well.

Surely that information is available to me?

BenMcr · 19-11-2012, 17:08

Quote:

Originally Posted by paultrademark

So is it a system that is calculating all these varying price increases then? Or is it being done manually for people not on a static bundle/collection?

Each service has a set value on the system so all accounts will have that change, but then there are different discounts and bundle codes, some of which will also be changed to change the total increase to an account.

So you can't predict your total increase from the individual changes, because for some the bundle may not increase at all, or by a lower amount that the individual totals

passingbat · 19-11-2012, 17:09

Quote:

Originally Posted by BenMcr

We've gone over this as well, it's not simple job to change the system so that's possible

I'm sorry it's not simple, but it needs to be done. Why did they ever allow a system to be put in place that is so bad and lacking in any detail for the customer? Clunky as it was, the previous system to the current one was far better than the one we have now IMHO.

BenMcr · 19-11-2012, 17:12

Quote:

Originally Posted by Acathla

If your on a VIP package or a Premium bundle then fine but as far as I can tell I'm ad-hoc and would like to know.

But then making changes would potentially put you on a Collection or other bundle, so it's not that simple

---------- Post added at 16:12 ---------- Previous post was at 16:10 ----------

Quote:

Originally Posted by passingbat

Clunky as it was, the previous system to the current one was far better than the one we have now IMHO.

So you'd want to go back to when this forum was filled with 'Why am I being charged Â£37 for XL Broadband when I got told it would Â£18'?

denphone · 19-11-2012, 17:12

Quote:

Originally Posted by passingbat

I'm sorry it's not simple, but it needs to be done. Why did they ever allow a system to be put in place that is so bad and lacking in any detail for the customer? Clunky as it was, the previous system to the current one was far better than the one we have now IMHO.

Yes l agree totally PB as the system as it stands is like going through 50 mazes in the hope that you are suddenly going to find the one which lets you out.

paultrademark · 19-11-2012, 17:15

Quote:

Originally Posted by BenMcr

Each service has a set value on the system so all accounts will have that change, but then there are different discounts and bundle codes, some of which will also be changed to change the total increase to an account.

So you can't predict your total increase from the individual changes, because for some the bundle may not increase at all, or by a lower amount that the individual totals

So basically people could be loosing some of their discounts so they can bring in line a better pricing model?

Clear as mud, for a communications company they sure make things difficult for themselves.

Sky must be laughing all the way to the new customer department.

denphone · 19-11-2012, 17:15

Quote:

Originally Posted by BenMcr

But then making changes would potentially put you on a Collection or other bundle, so it's not that simple

---------- Post added at 16:12 ---------- Previous post was at 16:10 ----------

So you'd want to go back to when this forum was filled with 'Why am I being charged Â£37 for XL Broadband when I got told it would Â£18'?

What most people want at the end of the day Ben is a clear precise transparent pricing system breakdown so we all know exactly what we are paying and what we don't want is a pricing system thats harder to work out then the Enigma code.

**Maggy** · 19-11-2012, 17:15

Quote:

Originally Posted by denphone

What most people want at the end of the day Ben is a clear precise transparent pricing system breakdown so we all know exactly what we are paying and what we don't want is a pricing system thats harder to work out then the Enigma code.

BenMcr · 19-11-2012, 17:16

Quote:

Originally Posted by denphone

What most people want at the end of the day Ben is a clear precise transparent pricing system breakdown so we all know exactly what we are paying and what we don't want is a pricing system thats harder to work out then Enigma code.

You are paying for the bundle price that is shown on your bill.

passingbat · 19-11-2012, 17:17

Quote:

Originally Posted by BenMcr

So you'd want to go back to when this forum was filled with 'Why am I being charged Â£37 for XL Broadband when I got told it would Â£18'?

I said the old system was 'clunky', so it did need to change, but in all it's clunkiness, it was still better than the current system because we got more details of individual service pricing and bundle and other discounts.

BenMcr · 19-11-2012, 17:21

Quote:

Originally Posted by passingbat

I said the old system was 'clunky', so it did need to change, but in all it's clunkiness, it was still better than the current system because we got more details of individual service pricing and bundle and other discounts.

Except you didn't - you could not compare most of the prices on the old style bills to rivals because they weren't what you were actually being charged

However people tried so again, would compare a price of Â£25 pre adjustment, to a advertised price of Â£9.99 and then complaint they were getting 'overcharged'

Times that by all VM's customers and a lot of calls were to deal with the fact that breakdowns made on sense.

---------- Post added at 16:20 ---------- Previous post was at 16:18 ----------

We went over this ground when they changed the bills

---------- Post added at 16:21 ---------- Previous post was at 16:20 ----------

Also now that the details of bills aren't shown, the way the Collections and other deals are put together are on the basis that it's the total price that the important thing - and for some deals only work on the system because the breakdown can no longer be seen

kgollop · 19-11-2012, 17:24

So VIP is going up over Â£6.50 after already going up Â£10 this year? Wow, that used to be a whole service a few years back. It also says "100Mb" which I don't get till next summer, and 50Mb is flaky anyway. Still I can admire things that people with IPads can do, and look at a long list of programs that I can't watch using multi room streaming. Sigh.

paultrademark · 19-11-2012, 17:25

So what about the early TiVo adopters, will they see bigger increases to bring into line the Â£3 per account, Â£3 per box, Â£5 per box all being charged at the latter?

muppetman11 · 19-11-2012, 17:26

Quote:

Originally Posted by paultrademark

So what about the early TiVo adopters, will they see bigger increases to bring into line the Â£3 per account, Â£3 per box, Â£5 per box all being charged at the latter?

Nobody knows as it doesn't break it down individually

BenMcr · 19-11-2012, 17:26

Quote:

Originally Posted by paultrademark

So what about the early TiVo adopters, will they see bigger increases to bring into line the Â£3 per account, Â£3 per box, Â£5 per box all being charged at the latter?

For someone with Â£3 per account and two TiVo boxes it would increase their bill by Â£7 before any other changes

As that isn't happening, the answer is no.