[Merged] NTL Email Issues - Page 8

grahamj · 03-03-2004, 23:10

Quote:

Originally Posted by kevin_moffatt

I noticed here that NTL are having probs with the email service, but is it a regular occurrance when this happens for people to lose their email?

I have been trying to log in to my account for a while and now it seems to be working, apart from the fact that everything that was in my inbox is gone. I use IMAP so it should still be there.

I haven't changed or touched anything regarding my mail client, so I am baffled, and if those emails really are gone, about to be extremely angry.

Any ideas?

your using IMAP? Does/can ntl's email server support that? I didnt think they had IMAP enabled?

Still appears thou that email is down.....still getting mailbox unavailable

poolking · 03-03-2004, 23:11

Strange thing is I can receive email from my ntl account through my Yahoo account without any trouble?

So this outage doesn't affect IMAP?

Emperor Ming · 03-03-2004, 23:14

My WEB mail has just been all erased including addys WHAT THE HELL is going on

kevin_moffatt · 03-03-2004, 23:15

Quote:

Originally Posted by grahamj

your using IMAP? Does/can ntl's email server support that? I didnt think they had IMAP enabled?

I've been using it for a few months now. If they disabled it they didn't do a very good job!

**Paul** · 03-03-2004, 23:15

Not all the MSS's are down - two of my accounts are currently unavailable - the others are ok.

SMTP is being slow to respond in Nottingham tonight - keeps triggering my monitor's.

grahamj · 03-03-2004, 23:16

Quote:

Originally Posted by poolking

Strange thing is I can receive email from my ntl account through my Yahoo account without any trouble?

So this outage doesn't affect IMAP?

NTL email is strange

Who knows about IMAP I never even knew NTL had it enabled on their servers in the first place.

but hey id never use IMAP with NTL. end up losing emails

Looking on this site I cant see nothing mentioned about IMAP settings

http://www.ntlworld.com/help/generalHelp/settings.html

AH UPDATE...

me just done some investigating!!

doing a telnet to the imap.ntlworld.com 143 give you the intermail login....but still I wouldnt use IMAP......

**Paul** · 03-03-2004, 23:28

Quote:

Originally Posted by Leedsman

ntl Home - All Packages - Mail Service
Ntlhome Internet customers using the Ntlworld Mail service may be experiencing problems accessing the service, this is because of a technical fault. Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused

Don't apologise. Just give your customers a decent service.

So next time something fails you would prefer them not to post it or apologise ?

poolking · 03-03-2004, 23:33

It appears my email virus scanner was interfering and I've just deactivated and everything is coming through.

Stephen · 04-03-2004, 01:14

I just managed to log in to my emails after 4hours of trying and the 8 emails i had earlier today when i checked them at work have been deleted. One of them was a very important one as well that I never got to read. Am very ****ed off.

**Mick** · 04-03-2004, 01:16

Quote:

Originally Posted by pem

So next time something fails you would prefer them not to post it or apologise ?

But it is not just 'something' is it pem?

Customers are becoming increasingly fedup with the email situation, this problem began last year. To some its become more of an inconvenience, so hence customers naturally, become tired of the apologies.

therock247uk · 04-03-2004, 01:34

WTF i go to webmail and all my emails have gone if they dont put them back then there gonna see a side of me they havent seen before.

therock247uk · 04-03-2004, 01:38

I got that aswell. I had some important emails there that i never read they were new ones that would have got send to me today lucky my old ones are stored on this pc.

Nikko · 04-03-2004, 01:46

Mine has been down this evening - its working now.

Whilst access is down, the server will still keep the inbox intact for when its back up.

**Paul** · 04-03-2004, 02:16

Quote:

Originally Posted by Mick

But it is not just 'something' is it pem?

Customers are becoming increasingly fedup with the email situation, this problem began last year. To some its become more of an inconvenience, so hence customers naturally, become tired of the apologies.

According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.

Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.

IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).

When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell.

**Mick** · 04-03-2004, 03:03

Quote:

Originally Posted by pem

According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.

Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.

IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).

When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell.

Having a million customers is no excuse IMO, there is such a thing called investment, if you want more customers, which they do, investment is necessary in order for growth and additional resources.