STB stuck on "starting"

[captain747480]

My thanks go to Spiderplant for trying to fix the problem. In the end after 9 days I had an engineer come out on Friday afternoon who replaced the box and everything is now working.

I would dearly love to be able to get rid of NTL TV but unfortunately I am unable to receive Sky at my address and I am not yet prepared to move house for the sake of getting a decent TV service!

I will however be writing to NTL regarding the appaling service that I have received in the last 2 weeks.

[Not Telling You]

Spider checked my box saturday and declared it should not buy a new scart. It ceased within half an hour. So I no longer have an operating tv service via my cable. I purchased a freeview set which i have previously resisted as my aerial was resting in the beams of my loft. I saw a box in comet that had 20 quid off, astratec, it worked like a dream for £30. picture quality as good as ntl, menu far superior. A recommended fix

Sky was never an alternative to me as I have been considering broadband with cable, not sure if it comes through the telephone line or through the tv line and box.

Bottom deal is intend removing all the movie channels, would prefer a sky based prog of choosing mix on preferences not free + more + much more.

Will have to do the hour wait to get a call service rep to arrange a new box, is it best to say broadband and recompensation at same time or just write

[eddiebaby]

Well finally, after 2 weeks without any service, an engineer came out and replaced my STB. Replaced it twice actually as the first one didn't work! Both this one and the working replacement were identical to the original in appearance except for the ntl badge where it previously said Cable and Wireless. PACE boxes all of them. I did ask whtehr I could have a Samsung because I'd heard much more positive feedback about their STBs but was told that ntl only give them to new customers. So much for rewarding customer loyalty and patience! When I pressed the point i was told not to worry because around the end of 2006 ntl are planning to upgrade everyone's boxes to the Samsungs. I suggested that they could save another visit to my house by doing it there and then but my polite offer was declined.
Has anyone else heard of any plans to upgrade the boxes?