NTL offering package to challenge talk talk

[paul11974]

Originally Posted by Neil

I'm totally with you on the bill inspection-did you get this person's name?

nooooooooooooooooooooooooooo

---------- Post added at 20:49 ---------- Previous post was at 20:45 ----------

Originally Posted by daggman

I take broadband and telephone, have tv thru sky. i am in a talk talk area because i have inputted a relatives tel no/postcode on thier website who live around the corner, site informed ok and would take 3 weeks to switch.

as i stated eaarlier to reactivate bt line i have to subscribe to bt for a minimum of 3months, so i might ring ntl and tell them not to cancel my broadband and then ring bt and get the ball rolling on the tel line, or i could just un-cancel both and hope NTL come up with and official offering.

Daggman

ask them if there is any deals if you was to take digital tv from them............i think they want to keep there tv customers ...... the 1st question they asked me was .... how do you get your broadband sir ? set top box or modem

[DaggaDagga]

Originally Posted by zeus9876

When i phoned talk talk they told me that i would not need to switch to BT but just have BT take the line over which would cost about £20 or so then i could go straight to talk talk. I dont know how true this is though.

I'm no expert, but this sounds very, very unlikely. I have a BT and NTL line. They are physically separate things. The NTL line goes underground to their cabinet, and the BT line goes to a pole over the road (and then to the BT exchange). How would your NTL line connect your modem to the TalkTalk gear at the BT exchange?

I guess the TalkTalk rep probably thought you have another LLU company supplying your phone, e.g. Bulldog, via the BT line. They're probably as well trained as the NTL staff.

[etccarmageddon]

Originally Posted by Neil

Why on earth would someone hold on for that long?

Imagine your bill on their new 0870 number....

isn't it 0871 for technical support and customer services will be 0845?

[zeus9876]

Originally Posted by DaggaDagga

I'm no expert, but this sounds very, very unlikely. I have a BT and NTL line. They are physically separate things. The NTL line goes underground to their cabinet, and the BT line goes to a pole over the road (and then to the BT exchange). How would your NTL line connect your modem to the TalkTalk gear at the BT exchange?

I guess the TalkTalk rep probably thought you have another LLU company supplying your phone, e.g. Bulldog, via the BT line. They're probably as well trained as the NTL staff.

I'm not sure how it works but i did say that i had NTL as my phone provider. Maybe he didn't know too much about it himself.

[King Of Fools]

From: http://www.cableforum.co.uk/board/sh...&postcount=178

Originally Posted by CPW

We are very sorry but we can't connect you if you are a cable customer. There is no process yet for us to move you back to a BT line and then directly onto our equipment.

[Neil]

Originally Posted by King Of Fools

From: http://www.cableforum.co.uk/board/sh...&postcount=178

So there's no process for CPW to do it, but a cable customer can presumably ring up BT, get transferred & then switch to CPW?

[King Of Fools]

Originally Posted by Neil

So there's no process for CPW to do it, but a cable customer can presumably ring up BT, get transferred & then switch to CPW?

One would assume so (although there seems to be some confusion if you also transfer your cable phone number).

However, it is worth pointing out that any change to BT will require a BT minimum contract of 3 months (for a reconnection) or 12 months (for a new connection) before you can switch to TalkTalk.

[Shaun]

Originally Posted by King Of Fools

However, it is worth pointing out that any change to BT will require a BT minimum contract of 3 months (for a reconnection) or 12 months (for a new connection) before you can switch to TalkTalk.

Someone would have to ring BT but I'm sure if you're porting your number out from BT to an LLU you can do it within your minimum contract.

[headrush]

Originally Posted by dcclanuk

i got crappy £40 a month:
TV BASE AND TELEPHONE LINE RENTAL
TU24
10mb broadband
1 ASIAN CHANNEL [worth £6]

That's still pretty good, compared to us poor beggars still on £30 a month for TV base and telephone line rental, TU weekends and 1mb () bb......retentions will be called very soon though

[DiscoStu]

Got 10Mb BB for 17.99 12 Months!

Called Yesterday, the call lasted just over an hour - at first CS offered me a 12 quid reduction on my package (just 10Mb BB) I asked to speak to retentions. After 40mins on hold, spoke to a very nice woman. She offered me the service at half price for 12 months and a replacement modem (as I've been having issues since the 10Mb rollout.)

Top Marks NTL

[Zee]

How lucky are you, who were you talking to, i wish to speak to her to get £17.99 for 10MB Broadband!

---------- Post added at 12:48 ---------- Previous post was at 12:44 ----------

btw, whats the number to retentions, i'm paying £19.99 for 2MB Broadband for 6 months, still good, but nothing like what other people are getting

[zeus9876]

Just ring CS and ask to be transferred to Retentions and tell them that you want to switch to TalkTalk and they will give you a deal as well. If you have phone with them also all the better.

You can get your Phone w/ Unlimited24, Free International, And 10meg for £22.49

[DocDutch]

Zeus what about if you have triple play of NTL...ie 10 meg, fam pack and the bloody phone... have you heard of any nice deals on that?

[paul11974]

Originally Posted by DocDutch

Zeus what about if you have triple play of NTL...ie 10 meg, fam pack and the bloody phone... have you heard of any nice deals on that?

£21.50

[Zee]

So what kind of offer will i get, i just have 2MB Broadband with them?