Proposal for a "Customer" Panel

[Frank]

Originally Posted by Sociable

So sadly Erol's suggestion led to a dead end but I live in hope a more willing individual can be located eventually that can speak for NTL so we can move this project forward.

I don't know about willing, but we can definitely find the person who can help us with this idea. It's not a bad idea at all, and hopefully we can get something off the ground soon. I will PM you about it.

[Sociable]

Originally Posted by Keyser

I don't know about willing, but we can definitely find the person who can help us with this idea. It's not a bad idea at all, and hopefully we can get something off the ground soon. I will PM you about it.

That's great Keyser.

Sorry I sort of let this thread lapse over the holidays but it is certainly time to have another try to get it moving so I look forward to getting the PM.

EDIT: Thanks for the PM I see now why holding off for a few was appropriate so less now.

[Florence]

Originally Posted by Sociable

Basically that it was not his department so he had no interest at all and in any case his involvement with any forum is not as an NTL emplyee as such so he rarely even posts in that capacity even when it is his department.

So sadly Erol's suggestion led to a dead end but I live in hope a more willing individual can be located eventually that can speak for NTL so we can move this project forward.

I wasn't suprised Sociable at the time of you contacting him some on here was attacking him for not posting on here.

He is after all only working with those who trial products what we need is a general manager who is interested in moving the company forward.

[Frank]

What we need is someone in a position of responsibility who is willing to get their hands dirty and try and sort out some of ntl's worst problems in conjunction with customers who aren't going to go away.

[Stuartbe]

Originally Posted by Keyser

What we need is someone in a position of responsibility who is willing to get their hands dirty and try and sort out some of ntl's worst problems in conjunction with customers who aren't going to go away.

dont hold your breath m8 !!!

[Florence]

Originally Posted by Keyser

What we need is someone in a position of responsibility who is willing to get their hands dirty and try and sort out some of ntl's worst problems in conjunction with customers who aren't going to go away.

perhaps a few from each area could arrange a visit on the same day. Like a co-ordinated effort to get these area managers to look at the idea for the future of NTL.

[icanadvise]

Originally Posted by Sociable

Basically that it was not his department so he had no interest at all and in any case his involvement with any forum is not as an NTL emplyee as such so he rarely even posts in that capacity even when it is his department.

So sadly Erol's suggestion led to a dead end but I live in hope a more willing individual can be located eventually that can speak for NTL so we can move this project forward.

Thanks for that Sociable I think it is difficult to judge what this means when we do not know what you asked him? For example you mention "department" twice.

I think the "willing" is a bit unfair given his active participation in .com when it was around and other forums today. Of all NTL employees I think he has consistently supported us customers the longest. Is this lack of willingness towards individuals or this site?

I wonder if maybe the wrong questions were asked maybe the right questions in the wrong way maybe it should be one of the formal NTHW team who asks?

Thanks again for your efforts.

[Sociable]

Originally Posted by icanadvise

Thanks for that Sociable I think it is difficult to judge what this means when we do not know what you asked him? For example you mention "department" twice.

I think the "willing" is a bit unfair given his active participation in .com when it was around and other forums today. Of all NTL employees I think he has consistently supported us customers the longest. Is this lack of willingness towards individuals or this site?

I wonder if maybe the wrong questions were asked maybe the right questions in the wrong way maybe it should be one of the formal NTHW team who asks?

Thanks again for your efforts.

At Peter's request the discussion we had remains "Private". It may, however, help if I restate the main conclusions.

The reason for contacting Peter specifically was that Erol had inferred he was the right person to talk to about moving forward with the scheme and was willing to discuss the issues with me.

It was only after having had an initial discussion with him this proved to be incorrect and that, despite Peter's continued interest in providing information and advice specifically within the area of Customer Trials, he was not able to get involved at all with the sort of scheme we are proposing here.

Peter is not now, and does not wish to be, a spokesperson for NTL.

To quote the Signature he uses on forums:

"Any opinions expressed as 'Peter M' are entirely my own, and in no way are intended to reflect the views of ntl:. Any assistance or advice offered, is given in good faith, but if I didn't think it was good advice I wouldn't give it."

Willing in this case was, therefore, specific to the notion of participating in a customer panel scheme as an NTL spokesperson along the lines described in this thread and the earlier one at .com no more than that.

This was not linked in any way to the idea having come from .co.uk but simply that he felt that participation by himself in the scheme was outside the scope of his position within NTL and the way he prefers to be involved with the various forums.

So where to next?

The problem for us, at least in the short term, is that NTL themselves are currently re-organising and so it is not possible to identify who would be the most appropriate person to contact.

Hopefully this situation will become clearer before too long and we will be able to progress this idea further. Until then it still makes sense to continue to discuss and refine our ideas so that as and when we can proceed we will be better prepared to get a positive outcome.

I hope this clarifies the current state of play and apologise for any confusion or wrong impression given by my earlier post regarding this matter.

[icanadvise]

Thank you for that Sociable. At the risk of sounding like a dog gnawing at a bone I do still wonder if your initiative towards him should still be supported by an equivalent one from the Admin team.

Isnââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t Pointman the Customer Trials person for NTL?

[Sociable]

Originally Posted by icanadvise

Thank you for that Sociable. At the risk of sounding like a dog gnawing at a bone I do still wonder if your initiative towards him should still be supported by an equivalent one from the Admin team.

Isnââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t Pointman the Customer Trials person for NTL?

Yes he is

EDIT: And as you will see we are actively working with him with regard to the next trial involving broadband diagnostics:

http://forum.nthellworld.co.uk/showthread.php?t=7520

As for the initial point this is a group effort and my approach to Peter was in response to posts and comments earlier in this thread and also PM's from Erol which gave a wrong impression about Peter's possible interest.

The team, as well as everyone else, were aware I was doing this and will also be involved as and when we are in a position to progress it further with A. N. Other at NTL at some point in the future.

[rodd]

If ntl becomes 'under new management' to any extent, then it will certainly be more worthwhile, trying to negotiate with them.

How meaningful a discussion would be, would depend on how true, the intent of ntl was, in having a meaningful discussion.

The sign, that ntl really had a 'true intent' of meaningful discussion, with anyone from this site, would be if ntl reopened .com.

Otherwise..............

[Florence]

I would keep an eye on Alan Grant and pointman I think they might be more willing to guide us in the right direction. I am still willing to meet up most days I finish work early afternoon giving time to get through to their offices....

[icanadvise]

Originally Posted by Sociable

As for the initial point this is a group effort and my approach to Peter was in response to posts and comments earlier in this thread and also PM's from Erol which gave a wrong impression about Peter's possible interest.

I now understand he is a casualty of this http://forum.nthellworld.co.uk/showt...335#post140335, and is no longer part of NTL Home hence your comment in post 107 †œThanks for the PM I see now why holding off for a few was appropriateââ ¡Ã‚¬Ã‚ÂÂ�

Respect for not making a big deal of this unfortunate occurrence.

[Frank]

This is a different Peter we are talking about. What Sociable meant was that we need to see how the new structure pans out and who is responsible for what. We'll then have a better idea of who to approach.

[icanadvise]

Originally Posted by Keyser

This is a different Peter we are talking about. What Sociable meant was that we need to see how the new structure pans out and who is responsible for what. We'll then have a better idea of who to approach.

Imo its clear that Socaible and I are talking about the same Peter, and its not Peter w ;-)

Reorganizations at NTL = job cuts so the idea that after a reorganisation we will discover a saviour is nonsense.

If that person hasnâ₠¬Ã¢â€žÂ¢t come forward in the past two years then they are unknown and untrusted to the members of these forums. What did the past bring †“ most recent was Ash G, before that Tim ? who was such a prolific poster?

If you want known and trusted the list just got shorter.