Why Does Everyone Think Virgin Are Rubbish ? - Page 8

coastered · 10-07-2008, 00:08

Ahh but as we all know the charges are not justified.

chuzzlemonkey · 10-07-2008, 00:23

Quote:

Originally Posted by coastered

Ahh but as we all know the charges are not justified.

If you sign a contract agreeing to the terms and conditions that outline the situations in which you would be charged, the charges would be justified.

Obviously if they were just random charges that were not advised in the contract VM wouldn't have a leg to stand on, but seeing as they are in the TC's its kinda the other way around...

the customer is responsible for any charges incurred onto their account.

For example: Pay on time and your bill will come in as you expected.
Pay late, get Ãƒâ€šÃ‚Â£10 late payment charge slapped on the bill...

I agree the charges are high...but you agreed the contract!

Kellargh · 10-07-2008, 09:58

Yeah, Virgin have lost my general 'liking'...since they took over, they opened offshore call centres, completely stopped listening to what the customer actually would like from their service and charged more. The V+ stb was just to draw people in, it's proven more unreliable than useful, probably due to cheap parts...and with opening offshore call centres they get rid of UK staff, making it impossble for customers to have faults fixed/bills corrected with people reading from scripts.

What a wonderful company to get your services from!

moaningmags · 10-07-2008, 10:09

I don't think they opened them, I think they inherited them from NTL.

10-07-2008, 18:15

Quote:

Originally Posted by Kellargh

Yeah, Virgin have lost my general 'liking'...since they took over, they opened offshore call centres, completely stopped listening to what the customer actually would like from their service and charged more. The V+ stb was just to draw people in, it's proven more unreliable than useful, probably due to cheap parts...and with opening offshore call centres they get rid of UK staff, making it impossble for customers to have faults fixed/bills corrected with people reading from scripts.

What a wonderful company to get your services from!

The main thing Virgin took the centres aboard was its cheaper and too move em back the board would have to see a cost effective reason forget about customer views they wont listen

11-07-2008, 12:50

Quote:

Originally Posted by Haggis23

If you sign a contract agreeing to the terms and conditions that outline the situations in which you would be charged, the charges would be justified.

Obviously if they were just random charges that were not advised in the contract VM wouldn't have a leg to stand on, but seeing as they are in the TC's its kinda the other way around...

the customer is responsible for any charges incurred onto their account.

For example: Pay on time and your bill will come in as you expected.
Pay late, get Ãƒâ€šÃ‚Â£10 late payment charge slapped on the bill...

I agree the charges are high...but you agreed the contract!

That does not make it legal for the thieves to take Ãƒâ€šÃ‚Â£10 from a customer, and if it was challenged in court vm would end up with a large bill and having to rewrite its t&c's.
There is such a thing as an unfair contract you know?

shawty · 11-07-2008, 13:03

Quote:

Originally Posted by arcamalpha2004

That does not make it legal for the thieves to take Ãƒâ€šÃ‚Â£10 from a customer, and if it was challenged in court vm would end up with a large bill and having to rewrite its t&c's.
There is such a thing as an unfair contract you know?

It doesnt make it illegal either. As such with it openly stated in their T&C, Id say at the moment, it was very much legal.

chuzzlemonkey · 11-07-2008, 13:23

Quote:

Originally Posted by shawty

It doesnt make it illegal either. As such with it openly stated in their T&C, Id say at the moment, it was very much legal.

Couldnt have put it better myself!

If you dont want to pay extra charges don't sign the contract agreeing to them!

coastered · 11-07-2008, 14:48

Quote:

If you sign a contract agreeing to the terms and conditions that outline the situations in which you would be charged, the charges would be justified.

So why did the banks lose?

Sorry but you are wrong.

shawty · 11-07-2008, 14:53

Quote:

Originally Posted by coastered

So why did the banks lose?

Sorry but you are wrong.

The banks havent lost and even if they had, dont you think a company like Virgin would put right its T&C's.

coastered · 11-07-2008, 15:04

They had to justify the charges. They couldnt.

http://news.bbc.co.uk/1/hi/business/7364422.stm

Can VM Justify Ãƒâ€šÃ‚Â£5 a month for not using DD?

11-07-2008, 15:22

Quote:

Originally Posted by coastered

They had to justify the charges. They couldnt.

http://news.bbc.co.uk/1/hi/business/7364422.stm

Can VM Justify Ãƒâ€šÃ‚Â£5 a month for not using DD?

The correct terms for these charges are they are not illegal but unlawful however these charges are outlined in the terms and conditions so you have to pay them.

If you pay late you should be charged, the DD charge I cant justify as I dnt see how it charges vm that much unless they are count our wages in the charge as we get paid to take payments

shawty · 11-07-2008, 15:33

Quote:

Originally Posted by coastered

They had to justify the charges. They couldnt.

http://news.bbc.co.uk/1/hi/business/7364422.stm

Can VM Justify Ãƒâ€šÃ‚Â£5 a month for not using DD?

No matter what way you dress it up, the charges are not illegal, if they were, then people wouldnt be still getting the charges on their accounts.

Rik · 11-07-2008, 15:38

Quote:

Originally Posted by darthlinux

If you pay late you should be charged

Well funds have been a bit tight this month, as ive had to purchase a new motherboard and PSU, so something had to go unpaid this month, it had to be the Virgin Media bill (XL Broadband + XL TV).

I havent been cut off, which I was expecting, Virgin just seem to rollover the bill albeit it with a Ãƒâ€šÃ‚Â£10 late payment fee, which im very HAPPY to pay.

I will simply pay the bill on payday, which is next week and job done, now theres not many companies that would leave all your services connected for a month if you didnt pay, so well done to virgin there.

So no Virgin arent rubbish imo.

STM takes a bit of getting used to tho, but im sure ill adapt

11-07-2008, 16:01

Quote:

Originally Posted by Rik

Well funds have been a bit tight this month, as ive had to purchase a new motherboard and PSU, so something had to go unpaid this month, it had to be the Virgin Media bill (XL Broadband + XL TV).

I havent been cut off, which I was expecting, Virgin just seem to rollover the bill albeit it with a Ãƒâ€šÃ‚Â£10 late payment fee, which im very HAPPY to pay.

I will simply pay the bill on payday, which is next week and job done, now theres not many companies that would leave all your services connected for a month if you didnt pay, so well done to virgin there.

So no Virgin arent rubbish imo.

STM takes a bit of getting used to tho, but im sure ill adapt

Yea...enjoy not being allowed to use your connection properly until your asleep