I can't pay my bill!!! - Page 8

Shaun · 10-09-2004, 16:13

Quote:

Originally Posted by gary_580

so if you were an employee of a company you would find it acceptable if your employer paid you a few weeks late one month? They have a contract with you, they have had the services and they want to pay late. Sounds the same to me but i bet you would moan like hell.

Has happened to me, and yes I gave the company some time to pay me other wise if I'd have asked them to pay me on the right day they would have gone bust and I'd have had no job.

orangebird · 10-09-2004, 16:15

Quote:

Originally Posted by SMHarman

<snip>.

Is running NTL different from running a small business, yes it's much easier, you can afford teams of investment bankers to deal with your funding, a large HR function to make sure you are not breaking any employment laws, a legal team to deal with contracts, staff who can focus on each specific area of the business, not one day be packing and shipping and the next day credit control, the next day marketing.

Unless you've ever run a company made up by at least 21
smaller companies, with nearly 14000 employees and 3,000,000 customers, you've just proved my point....

Shaun · 10-09-2004, 16:21

Quote:

Originally Posted by gary_580

Define "NORMAL"

We built a link to equifax from a system we use here and it sends

Surname
Firstname
DOB
Post Code
House No or name

and in return one of the items we get back is gross salary

Well you do surprise me as they cant collect that info, they may give you a gross INCOME, i.e. the monthly amount that arrives into the customers current account (this could be share dividends, allowance, DSS payment, or even lottery winnings), but there is no way on earth they can tell you a current salary. This info just isn't collected, how could they?

Shaun · 10-09-2004, 16:25

Quote:

Originally Posted by SMHarman

This original thread was about cashflow difficulties and bill paying not about how NTL was run, as a company

I'm sure it was pretty much a thread complaining that the first poster couldn't get through to CS to pay the bill, they had the money and just wanted to pay, other posters have turned the thread into a ntl/"customer who doesn't pay" bashing thread.

orangebird · 10-09-2004, 16:33

Quote:

Originally Posted by dellwear

I'm sure it was pretty much a thread complaining that the first poster couldn't get through to CS to pay the bill, they had the money and just wanted to pay, other posters have turned the thread into a ntl/"customer who doesn't pay" bashing thread.

Quote:

I am trying to pay my slightly overdue telephone/broadband bill by debit card over the phone but cannot get through due to waiting times (in excess of 45 mins), and being cut off once through. If they cut off my telephone line due to non-payment do you think I'd have a case for waivering the reconnection charge?

Not quite - the bill was overdue, he was having trouble getting through to customer services to finally get round to paying it....

evandl100 · 10-09-2004, 16:45

Quote:

Originally Posted by orangebird

Not quite - the bill was overdue, he was having trouble getting through to customer services to finally get round to paying it....

Well technically I don't even know if it was overdue as I hadn't actually received any reminders. And when NTL finally answered my call last Friday, to date they still haven't debited my bank account.

SMHarman · 10-09-2004, 16:51

Quote:

Originally Posted by orangebird

Unless you've ever run a company made up by at least 21 smaller companies, with nearly 14000 employees and 3,000,000 customers, you've just proved my point....

No I don't think I have, running a smaller company requires the skills of strategy and planning, sales person, accountant, credit control, marketing, buyer. Running a company made up by at least 21 smaller companies, with nearly 14000 employees and 3,000,000 customers, requires consideration of strategy and planning, negotiation and schmoozing and PR. In all decisions you need to make you have a team of advisors to research and support and finally if you cock it up you get a big payoff, not a visit to debtors gaol.

**Paul** · 10-09-2004, 17:22

Quote:

Originally Posted by orangebird

For craps sake - from what I see on this board, members are either small time 'own bosses', champions of pointless causes (CAP anyone?), stressed, depressed or unemployed. Noe of which IMO would get any of you a job consulting on how to run a company like ntl. Give over and get your own houses in order. Or got to ADSL/SKY/BT/THE MOON.

I am non of those thank you very much

**Paul** · 10-09-2004, 17:25

Quote:

Originally Posted by gary_580

Define "NORMAL"

We built a link to equifax from a system we use here and it sends

Surname
Firstname
DOB
Post Code
House No or name

and in return one of the items we get back is gross salary

Equifax -

Credit reference companies run quite complicated programs to esimate your income from known facts, nothing more.

Shaun · 10-09-2004, 17:51

Quote:

Originally Posted by orangebird

Not quite - the bill was overdue, he was having trouble getting through to customer services to finally get round to paying it....

The customer was complaining that they couldn't get hold of NTL, not that they couldn't pay it. this thread then goes way off topic and starts on about customers that can't afford to pay their bills, not what the thread was about.

paulyoung666 · 10-09-2004, 18:53

Quote:

Originally Posted by dellwear

The customer was complaining that they couldn't get hold of NTL, not that they couldn't pay it. this thread then goes way off topic and starts on about customers that can't afford to pay their bills, not what the thread was about.

i must live in some sort of temporal disturbance , how come when i ring ntl i get through in no more than 5 minutes , is it just me i wonder

, or is it the time of day that i choose to ring them , mid morning or mid afternoon has always worked for me

10-09-2004, 21:34

Quote:

Originally Posted by dellwear

Well you do surprise me as they cant collect that info, they may give you a gross INCOME, i.e. the monthly amount that arrives into the customers current account (this could be share dividends, allowance, DSS payment, or even lottery winnings), but there is no way on earth they can tell you a current salary. This info just isn't collected, how could they?

Cant collect it?? THEY DO COLLECT IT

did i say current salary? or did i just say gross salary?

Gross salary declared on the last p60 that might have been, who really cares, all im saying is that the info is available from name, DOB and address and that you do not have to be asked for this info.

10-09-2004, 21:37

Quote:

Originally Posted by Paul M

Equifax -

Credit reference companies run quite complicated programs to esimate your income from known facts, nothing more.

yes they do and its stated as an ESTIMATED figure. There are many credit reference companies that use the figures declared to the inland revenue as that is usually reliable infomation

**Paul** · 10-09-2004, 21:47

Quote:

Originally Posted by gary_580

Cant collect it?? THEY DO COLLECT IT

If you say so.

I think the closest they generally get is lifestyle surveys in which one of the questions is what salary bracket do you fall into.

Quote:

Originally Posted by gary_580

yes they do and its stated as an ESTIMATED figure. There are many credit reference companies that use the figures declared to the inland revenue as that is usually reliable infomation

Many ? - just how many CR companies do you think there are ? - and since when have the IR started giving out your tax information ?

10-09-2004, 21:54

Quote:

Originally Posted by Paul M

Many ? - just how many CR companies do you think there are ? - and since when have the IR started giving out your tax information ?

There are 4 or 5 that i know of, how many there are in total i have no idea. Coming from Nottingham you should know at least one