ntl Confirms 10Mb Broadband Speed Increase - Page 78

DieDieMyDarling · 12-10-2005, 16:46

Quote:

Originally Posted by Griffin

I would have thought a company like NTL would have some idea as to the way the market was going with regards to speed increases etc, in advance of when they announce upgrades.

These speeds are better rolled out properly rather than rushed too, no good advertising a speed of 10mb or up to 10mb & people only being able to get 2 - 3mb with the occasional peak of 10mb.

Better to take a bit of time & get speeds of 8 mb with more regular peaks of 10mb

It's not quite that simple though, because ntl are such a big company they have to supply these new services to a lot more people that most other companies. So their upgrades take longer, and have to be planned further in advance. Maybe even though they knew the current trend in speed increases, they still didn't have enough time to roll it out in line with the competition, so they had to say they could anyway, then rush it out as quickly as possible.

handyman · 12-10-2005, 20:12

Quote:

Originally Posted by jrhnewark

Eh? I don't think I know you, do I?!

I'm sure you replied in another thread that you where 16, thus unable to take out an ntl contract for service, I was just being cheeky.

Just rattles me, wait till you've worked on the other side. Working in a few call centers I have to say ntl do a damned sight better than most. I was a team leader for Freeserve and it was outsourced too so double bad. Freeserve wanted only 10% of what should have been done as that was the level of support in the outsource SLA.

Some good news and I cannot be bothered to start a new thread so I'll tack it into this, was at an IT Managers conference on Tues and the consensus is that the IT community has jumped on the outsourcing bandwagon just because they did not have their own house in order and it was much cheaper. Now they are finding that outsourcing has negative effects and is not always as cheap and esp. if to India brings down the quality of the call so the view is that things will be brought back in house so generating lots of jobs in the UK over the coming years reducing the trend to outsource to India

Too much emphasis is put on metrics because thatÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€š Ã‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢s what the bean counters can measure but what cannot be measured with accuracy is the extra mile that some CSA's can go to that will enhance the call quality and the customer experience.

If I can get my way I'll be developing some customer service training courses and will be targeting ntl amongst others.

jrhnewark · 12-10-2005, 21:14

Quote:

Originally Posted by handyman

I'm sure you replied in another thread that you where 16, thus unable to take out an ntl contract for service, I was just being cheeky.

I know you were.

But at the same time, I'm still a consumer of NTL products - it's not just the person who pays the bill who has to be happy with the service, as I'm sure NTL realise.

Quote:

Just rattles me, wait till you've worked on the other side. Working in a few call centers I have to say ntl do a damned sight better than most.

I'd rather not!

However, I do sympathise with most CS reps - it's the senior managers I have more of an issue with.

Chrysalis · 12-10-2005, 23:55

Yeah true if they dont do by area and all 3mbit users roughly at same time no matter where you live get it within few weeks of each other then that is fair to me. Then when ready 2mbit users next and 1mbit last.

webstuff · 13-10-2005, 11:57

Hi All

I have looked through a lot of threads but have not seen any news on the upload for the top tier customers? Is anyone aware of any news on this one?

Cheers

Webstuff

etccarmageddon · 13-10-2005, 12:12

no, no information on the upload yet other than speculation it will might match Telewest's which I think is 384k.

RoNa7dO · 13-10-2005, 13:21

the upload speed of 10meg shud be the download speed of 3meg

webstuff · 13-10-2005, 13:38

Hi

As telewest and ntl have merged then 384 sounds like it will be the one then. What a shame, it's not higher.

cheers guys

RoNa7dO · 13-10-2005, 14:06

i would say its not a shame its pretty good btw i think its worth having a conn. that has nearly 400Kb/s upload... if i wanna send something to any person it would go really fast but it also dependz on the other person to hav 3meg or higher conn.

etccarmageddon · 13-10-2005, 14:35

Quote:

Originally Posted by webstuff

Hi

As telewest and ntl have merged then 384 sounds like it will be the one then. What a shame, it's not higher.

cheers guys

they haven't merged - NTL have taken over Telewest and therefore the dominate force is likely to be NTL products and standards.

SOSAGES · 13-10-2005, 14:40

Quote:

Originally Posted by RoNa7dO

i would say its not a shame its pretty good btw i think its worth having a conn. that has nearly 400Kb/s upload... if i wanna send something to any person it would go really fast but it also dependz on the other person to hav 3meg or higher conn.

im confused (not the first time and hopefully not the last)

RoNa7dO · 13-10-2005, 14:46

Quote:

Originally Posted by SOSAGES

im confused (not the first time and hopefully not the last)

lol sorry
in my earlier post i meant that is really good having atleast 400Kb/s upload speed and its not a shame as the other person said in the reply post b4 me

by the way no need to give me a bad reputation

SOSAGES · 13-10-2005, 14:51

still consfused and no idea where the rep button is

RoNa7dO · 13-10-2005, 14:53

if you read the earlier posts u will understand what i mean

webstuff · 14-10-2005, 06:24

Hi All

considering that adsl2 providers are offering uploads of up to 1.3mbs then i would say 384 would be poor. Especially if you have a smallish lan, public services and gaming p2p etc, it really is not that fast at all.

webstuff