*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[dexter_k]

Originally Posted by ian@huth

What can one say?

Just want to clarify - My Personal Opinion!!!!
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Originally Posted by BBKing

Not very many had 1.5Mb Pace STBs - they were replaced by Samsungs many months ago. 750k is an issue, though, they should be upgraded to a Samsung prior to 2MB upgrades going through.

Oh Yeah (feels like an idiot)
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Originally Posted by sloopy

Thanks for the response Dex.

An example of genuine and useful communication. You're not looking for a liaison job are you?

Nope, I already have 5 different titles, i'm already overworked

I was just speaking to NTL CS about a billing matter and while I was speaking to the guy he asked me about upgrading to 1Mb from my current 300K broadband. I told him I didnt want to because I was under the impression that I was on a 1Gb per day download limit with my old 300K deal but by upgrading to 1Mb would then reduce that to 3Gb per month. He then told me that while I was on the 300K deal my download limit was only 3Gb anyway. I argued that this wasnt correct but without being armed with hard facts, I conceded and upgraded to the new speed(why not if the limits are the same I thought). The problem is that i've been downloading as if I have been allowed 30Gb per month, does this mean I will get a stroppy letter? I expressed this concern to the CS guy and he told me that NTL charge for extra download usage, he didnt know exactly but said it was roughly £3.50 for a few extra Gb.

Is this right or have I been royally misled by NTL?

[Neil]

Originally Posted by dgr1577

Is this right or have I been royally misled by NTL?

You've been misinformed whatever way you look at it.

Update: Phoned NTL to speak to someone else to query this and they agreed with me that with my old 300K service my download limit was 1Gb per day and with the new 1Mb this has now obviously changed. I told her that I wanted to go back to the 300K service but she insisted she couldnt do it as I had been put on the 1Mb service just minutes earlier. I then argued that I had been misled into upgrading an I wanted to speak to someone who could sort it out. She then went away, came back and told me that the download limits arent actually being enforced until the end of the year(even although subscribers are being told that the limits are in place at the moment) so I can carry on downloading my usual 1Gb per day without fear of a stroppy letter or charges.

Is this correct? has anyone else heard of this? Im now worried that ive been misinformed again and if I carry on downloading my usual amount the NTL police will swing in through my windows and seize my pc.

[richardw]

Quick Q, has anyone in Leicester with an SACM been upgraded automatically yet?

The tier migration page doesn't work for me (gives an SMS error message), and I really don't have the patience to fight my way through the telephone lines. I'm still on 750k, waiting, waiting, waiting...

[Neil]

Originally Posted by dgr1577

Update: Phoned NTL to speak to someone else to query this and they agreed with me that with my old 300K service my download limit was 1Gb per day and with the new 1Mb this has now obviously changed. I told her that I wanted to go back to the 300K service but she insisted she couldnt do it as I had been put on the 1Mb service just minutes earlier. I then argued that I had been misled into upgrading an I wanted to speak to someone who could sort it out. She then went away, came back and told me that the download limits arent actually being enforced until the end of the year(even although subscribers are being told that the limits are in place at the moment) so I can carry on downloading my usual 1Gb per day without fear of a stroppy letter or charges.

Is this correct? has anyone else heard of this? Im now worried that ive been misinformed again and if I carry on downloading my usual amount the NTL police will swing in through my windows and seize my pc.

Read the stuff that's already been posted, you'll find all the answers to your questions.

Here too: http://www.cableforum.co.uk/article/...from-8th-march

[Chrysalis]

Originally Posted by richardw

Quick Q, has anyone in Leicester with an SACM been upgraded automatically yet?

The tier migration page doesn't work for me (gives an SMS error message), and I really don't have the patience to fight my way through the telephone lines. I'm still on 750k, waiting, waiting, waiting...

Not automatic but I was able to upgrade via the tier migration page.

[Chris W]

Originally Posted by richardw

Quick Q, has anyone in Leicester with an SACM been upgraded automatically yet?

The tier migration page doesn't work for me (gives an SMS error message), and I really don't have the patience to fight my way through the telephone lines. I'm still on 750k, waiting, waiting, waiting...

nobody anywhere has been automatically upgraded yet

[richardw]

Originally Posted by monkeybreath

nobody anywhere has been automatically upgraded yet

OK, Thanks for the info, I will continue in WAIT_MODE_PATIENT then

[M2UK]

Got a letter from NTL today saying that they'll upgrade mine to 2mb by the end of may, didn't even ask for the upgrade tho.. Do they give you a new cable modem for that aswell?

[paulyoung666]

Originally Posted by M2UK

Got a letter from NTL today saying that they'll upgrade mine to 2mb by the end of may, didn't even ask for the upgrade tho.. Do they give you a new cable modem for that aswell?

hi and to the site , no , your existing 1 will be fine

[dexter_k]

Originally Posted by M2UK

Got a letter from NTL today saying that they'll upgrade mine to 2mb by the end of may, didn't even ask for the upgrade tho.. Do they give you a new cable modem for that aswell?

Speed upgrades on 750 and 1.5mb are not optional. Theres no need to a new cable modem, they all support all 3 speeds

[rogeruk]

What happens if you have forgotten the user / password that you have your broadband account under?

Tried to upgrade via website but says unable to detect mac address blalal, im on a network would that make any dif?

[Web-Junkie]

Shouldn't be a problem as the CM is the first device connected to the cable so it should be detected whether it's connected to a router or not!

You may have to telephone them on the number on the upgrade page!

Originally Posted by richardw

Quick Q, has anyone in Leicester with an SACM been upgraded automatically yet?

The tier migration page doesn't work for me (gives an SMS error message), and I really don't have the patience to fight my way through the telephone lines. I'm still on 750k, waiting, waiting, waiting...

Hi, I'm also in Leicester on 750k, just came back from 2 weeks holiday anticipating new upgraded speeds, disappointed when nothing had happened. Tried tier migration on line & got error message saying 'unable to upgrade at this time etc., phone 0800 etc.' So phoned the no. - option 2, lady at other end confirmed that upgrade wouldn't be a problem, confirmed cost still £24.99. She put it through, asked me to turn off modem, PCs etc. for an hour. Just switched back on & SUCCESS! now on 2Mb. Can't fault her service, just hope no cock-ups with billing etc. - let's be optimistic.