[Update] ALL 20>30Mb upgrade discussion

[qasdfdsaq]

Originally Posted by Ignitionnet

Given the comical deal I was offered to not cancel an installation I wouldn't hold your breath on any kind of standardisation happening. VM are utterly terrified by churn.

It's not technically churn if you cancel before you're actually connected

Given the offer(s) they made to you and myself (£50 credit, £60 cashback, £15 off for 3 months) and the fact once I'd joined they refused to admit the deal and didn't seem the slightest bit phased I was going to cancel under the 28-day satisfaction guarantee, looks like they're more terrified of losing acquisitions than churn.

Originally Posted by Masque

I take it that you actually failed to read the post.

Have you ever seen him succeed at reading anything?

[Stephen]

Originally Posted by telfordcable

IF YOU ARE ALREADY ON 10Mb AND ALREADY HAVE A SUPERHUB THEN WAIT FOR A FEW WEEKS AND YOU WILL BE UPLIFTED AT NO COST AUTOMATICALLY, BUT IF YOU CALL IN TO GET THE UPGRADE THEY WILL ATTEMPT TO CHARGE YOU. OH YES, YES, 10Mb UPLIFTED TO 30Mb FOR FREE OF CHARGE

Eh?? Why would a 10mb customer have a superhub?

[hemelvirgin]

hi,
ordered xl30 over phone. lady in india pretty good explained tech will do install next tues.
she said it will be a new 12 mnth contract.

not sure how they decide if a tech is needed as i think my bb is fine,saves waiting for the hub being delivered.

£30 on next bill & £1.50 reduction each month.

have activation number to call i guess after the tech has left to get the modem updated.

[BenMcr]

Originally Posted by Stephen

Eh?? Why would a 10mb customer have a superhub?

If they paid £75 for one?

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

Originally Posted by Masque

It will work why do you think I posted it, you can pay if you want to but the is no need as above.

Except you shouldn't pay the £30 even if you request the upgrade now

[Stephen]

Originally Posted by BenMcr

If they paid £75 for one?

I doubt there will be many of them at all though. I think TC was just being silly again though with his post.

[Tony_W]

I received a letter yesterday from Virgin offering a free upgrade to 30Mb from 20mB with a one off charge of £30 but when I called I was told it would cost an extra £4 per month because of a promotional deal I signed up for when I upgraded my TV 3 months ago. Surely this just affects the TV - I don't understand why this affects the whole package.

[carbon60]

Originally Posted by qasdfdsaq

Moving people to XL30 will balance the load across all the downstreams so it will make a big difference.

I understand that but how will it affect an existing 20Mbit XL customer stuck on a single downstream? I'm not saying you are wrong I'd just like to know a bit more

I won't be moving until the SuperHub can be changed back into a modem.

[vanman]

Originally Posted by Masque

I have ordered the upgrade and even staff have to pay the £30 Activation/delivery charge, but I will get a 50% uplift in my speed 30Mb down and 3Mb up as my area has had the the Upstream uplift so it is a cheap price to pay for a relatively large upgrade.

I will have to wait but I know that it has been ordered.

so now its a Activation/delivery charge you need to make your mind up.

Originally Posted by Masque

It says £30 to be activated on 30Mb in the dead link.

[SnoopZ]

Originally Posted by vanman

so now its a Activation/delivery charge you need to make your mind up.

If it was a delivery charge i shouldn't be paying because there will be someone installing mine!

I don't think even Virgin no what to call it anymore.

[Dan_Man]

For those getting a £1.50 reduction in broadband cost, how much was you paying for your broadband originally before the reduction?

[Peter_]

Originally Posted by telfordcable

IF YOU ARE ALREADY ON 10Mb AND ALREADY HAVE A SUPERHUB THEN WAIT FOR A FEW WEEKS AND YOU WILL BE UPLIFTED AT NO COST AUTOMATICALLY, BUT IF YOU CALL IN TO GET THE UPGRADE THEY WILL ATTEMPT TO CHARGE YOU. OH YES, YES, 10Mb UPLIFTED TO 30Mb FOR FREE OF CHARGE

This is now in the realms of fantasy, are you taking something rather exotic in order for your mind to work in such a strange place.

---------- Post added at 14:25 ---------- Previous post was at 14:22 ----------

Originally Posted by vanman

so now its a Activation/delivery charge you need to make your mind up.

If you do not have a Superhub and you want to upgrade to 30Mb then they will ask for £30 of you for Activation and it will also pay towards the cost of the courier unless you are having a free manned install, either way we have to pay £30 to get the upgrade to 30Mb if we only have a standard modem or hub.

[hemelvirgin]

Originally Posted by Dan_Man

For those getting a £1.50 reduction in broadband cost, how much was you paying for your broadband originally before the reduction?

bb 20m xl £37 before £17 discount for triple service

[Peter_]

Originally Posted by Stephen

Eh?? Why would a 10mb customer have a superhub?

He collects the modems remember.

[vanman]

Originally Posted by Masque

This is now in the realms of fantasy, re you taking something rather exotic in order for your mind to work in such a strange place.

surly that post should be moved to the humor section

---------- Post added at 14:36 ---------- Previous post was at 14:26 ----------

Originally Posted by Masque

If you do not have a Superhub and you want to upgrade to 30Mb then they will ask for £30 of you for Activation and it will also pay towards the cost of the courier unless you are having a free manned install, either way we have to pay £30 to get the upgrade to 30Mb if we only have a standard modem or hub.

so if you do have a superhub it will be £20 activation as the 50Mb is now.
and £10 to help with the post or for the installer to visit you
now that makes more sense.

[Peter_]

Originally Posted by vanman

surly that post should be moved to the humor section

---------- Post added at 14:36 ---------- Previous post was at 14:26 ----------


so if you do have a superhub it will be £20 activation as the 50Mb is now and £10 to help with the post
now that makes more sense.

If you have read my post in the link below you do not need to pay if on 20Mb with a Superhub.

http://www.cableforum.co.uk/board/35...-post1032.html

---------- Post added at 14:39 ---------- Previous post was at 14:38 ----------

Originally Posted by Dan_Man

For those getting a £1.50 reduction in broadband cost, how much was you paying for your broadband originally before the reduction?

Mine increased by £1.50 recently and I do not expect it to go down.