*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[dexter_k]

Originally Posted by vikashg

Hi guys, newbie here

I am on a discounted rate for 750k broadband and was wondering whether upgrading the speed online will revert me to the standard price for 2meg.

Thanks...

Unfortunately yes it will. If you have it upgraded now, you will lose your offer. If you wait till the automatic upgrades, the offer will stand

[sloopy]

Hi Dexter K


Can you elaborate on the automatic upgrade situation please. From my point of view this is a myth. We are now nearly 6 weeks after the start of this upgrade, a billing point has passed, and I have seen nothing, not even a letter from NTL to let me know what is going on. Were it not for this forum I would not know that upgrades were happening and there are probably thousands of NTL customers in precisely this situation.

I am trying to be patient, having spoken to CS a few times, and progressed from the can't access the booking system to the SAMSUNG STB won't work for you get a SACM advice. I refer to my equally patient friend CAPTAIN747480 (see post 958 on page 64 of this thread ) who seems to have been upgraded to a 1MB service on a PACE STB. I don't live that far away, not in Blackheath but, as far as I can tell, also an ex C&W area on the Bromley router. I have recently needed to reboot my STB but my BB stays at 750K.

Having been scanning this Forum for a while now it seems to me that those with SACMs have no problem and can get whatever speed they want. Those with SAMSUNG STBs are in a similar position. Those with PACE STBs who are happy with speeds up to 1MB are also OK. The only problem group is the PACE STB users who want > 1MB of which I am one. We have to be a minority and the only ones who require some real effort, not just a hit to the box, so I would like to know what you are doing for us. I am prepared to wait provided I get a decent result. I initially thought "great, lose the PACE for a SAMSUNG" but then, having been told that SAMSUNGs won't work in this area and having read on this forum that they are not neccessarily the greatest thing since sliced bread I think "stick with the PACE, even if it doesn't like talking to the handset, and get a SACM as well". Is this how it has to be and when will it be so?

[dexter_k]

Hi Sloopy

Im not aware that Samsung boxes and certain regions clash with each other but my knowledge on that could hardly be considered extensive. What I can tell you though is I advise ALL customers to get a SACM. The main problem we have right now is a lack of Samsung boxes. I dont believe ntl thought it would have this much of an impact in terms of how many people on 750k and 1.5mb had PACE STB's.

Automatic upgrades probably wont come till May/June due to the enormity of the project.

If your happy to get a SACM, this would be my suggestion as the service is more reliable. Also if you have TV issues, it wont affect your BB and vice versa. To get a SACM, give the sales team a ring on 0800 052 0459. Its free install too. Just mention your not able to get a Samsung box due to technical difficulties in your area and they'll do it for ya

Hope This Helps, if not i'll be back

Dex

[ian@huth]

Originally Posted by dexter_k

I dont believe ntl thought it would have this much of an impact in terms of how many people on 750k and 1.5mb had PACE STB's.

What can one say?

[BBKing]

how many people on 750k and 1.5mb had PACE STB's

Not very many had 1.5Mb Pace STBs - they were replaced by Samsungs many months ago. 750k is an issue, though, they should be upgraded to a Samsung prior to 2MB upgrades going through.

However, AFAIK there aren't a lot of Samsungs in the ex-Videotron areas, which he may (just) be in - I can check if I have his STB MAC or smartcard number. In that case a SACM replacement would be the only reasonable option.

[sherer]

i thought if you lived in a broadband through a STB area then you had to have a STB and couldn't get a SACM..

in an ideal world we would all have samsungs as they are better boxes than the Pace's anyway and also a SACM

[shibby]

going to phone up later to get ntl to upgrade the 750k to 2mb having more then 3 computers on the same connection is starting to slow the connection down.
hopefully ntl will do it for us

[sloopy]

Thanks for the response Dex.

An example of genuine and useful communication. You're not looking for a liaison job are you? I will take your advice and request an SACM.

BBKing, your instincts are spot on, I am in an ex Videotron area. Does that require some form of penance, are we to be pitied or are we worthy of special treatment?

[cookie_365]

Do we need a part 5 ?

[snifferg]

Should my NTL:Home 120 SACM 750k service have been upgraded by now ? I have checked the modems web page and it has not (I am in Swindon, Wiltshire)

Originally Posted by snifferg

Should my NTL:Home 120 SACM 750k service have been upgraded by now ? I have checked the modems web page and it has not (I am in Swindon, Wiltshire)

with a SACM you should be able to do it online, you will need your user name & password

http://www.ntlworld.com/data-feeds/e...tierMigration/

[tubbles]

I 'Upgraded' on April 6th to a Samsung box after CS told me i would need a new STB. Box worked the telly right away, the internet is another story. After calling CS about a million times and getting different problems from them m internet was finally switched back on but not until 18th April. not bad 12 days to throw a switch (i may have to apply for a job) hey but now i'm flying at 2meg All the good words i had to say about customer services have now gone, to be replaced by malice and anger. Come on NTL get your finger out plz.

[desbrad]

hi
my friend is on 512k freedom broadband and she wants to know if ntl are going to upgrade the speed like the rest of the ntl customers?
can anyone answer this for her
many thanks

[Chris W]

I don't believe they are....

speeds on freedom are controlled by factors outside of ntl's control- such as line quality and distance from the BT exchange

[Ignition]

Nope not going to happen.

Although 90% or more of the people on Freedom could receive an upgrade to 1Mbit, not going to happen at the moment.

NTL have less control over the costs of supplying Freedom, that's probably the primary reason, the pound sterling.