New Speed Upgrades 8th March. (Part 3)

[chris1234]

good plan il wait everytime i ring i get some asian person who doesnt have a clue or asian people

il give it till saturday

Originally Posted by nostra

the big difference will be on downloading a file

Just tested and..... whoooosh!! Cheers. Happy bunny

[chris1234]

1mb has been stuck on now they updating reguraly now eh


http://www.ntlworld.com/data-feeds/e...cablemodem.php

[ian@huth]

Originally Posted by chris1234

good plan il wait everytime i ring i get some asian person who doesnt have a clue or asian people

il give it till saturday

Bet you don't.

Are there that many Asian people working in customer services in the UK that you always get one?

[th'engineer]

Originally Posted by Neil

Sorry, but that's just not true.

If you check the results of the poll, & the posts in this thread you will see that plent of Bromley peeps were upgraded yesterday.

Allright us forgotten manc ex cwc

[ian@huth]

Originally Posted by chris1234

1mb has been stuck on now they updating reguraly now eh


http://www.ntlworld.com/data-feeds/e...cablemodem.php

They ought to alter the broadband+ section on that page as it would suggest anyone upgrading can't get it.

[th'engineer]

Originally Posted by chris1234

ive rung C/S 3 times and got 3 different answers


1. I have put it through it will be done in a couple of hours. = lie coz its instant

2. U need to ring t/s so rung em please ring C/s

3. you will recieve a letter about the update

im so confused and it dont take much to get me confused


O BTW the famous 1 its automatic whilst others a manually doing it online

Its all right us manc stb people are always left behind

[chris1234]

Originally Posted by ian@huth

Bet you don't.

Are there that many Asian people working in customer services in the UK that you always get one?

yes i got asian person 3 times in a row!
also found hard to understand what he was waffling on a bout 2
or should i say they????

[IanUK]

I rang cs and got told I have to wait and it will be automatic, he said next few days.

Good side was I got through almost straight away, bad side was they wouldn't upgrade me, bit of a 2 class CS it seems, some will do it some won't - not impressed

[nostra]

Originally Posted by IanUK

I rang cs and got told I have to wait and it will be automatic, he said next few days.

Good side was I got through almost straight away, bad side was they wouldn't upgrade me, bit of a 2 class CS it seems, some will do it some won't - not impressed

the problem is that those that are saying no are following the procedure that has been told to them as these upgrades are supposed to be automatic and is not the csr's fault

but i agree all in all a bad customer service experience as some are then allowing you to do this bit of a CSR lottery

[Halcyon]

Still not been upgraded over here in Leicester.
I phoned them 2 hours ago now !!!

[Ramrod]

Right......just rang CS again (3rd time in 2 days ), got through immediately
I begged a bit ..and the nice chappy disappeared for a while and when he came back he said that I should give it half an hour and then reboot my stb.............we will see..........

[th'engineer]

Originally Posted by nostra

the problem is that those that are saying no are following the procedure that has been told to them as these upgrades are supposed to be automatic and is not the csr's fault

but i agree all in all a bad customer service experience as some are then allowing you to do this bit of a CSR lottery

I think wait a see we might be on 750K in the northwest and down south i 2 and 3 meg numbers another ex cwc divide.

[Nemesis]

Thread is getting a bit big again ..... Part four will appear shortly

New thread:-

http://www.cableforum.co.uk/board/sh...ad.php?t=25265