*ALL* Speed Upgrade Discussion In Here Please (Part 4)

Originally Posted by Nate.

Oh I have the cable modem and all that stuff, just never used theiur mail service and as such had no need to know the passwords and usernames off the top of my head.

I mailed them earlier about it but I don't hold out much hope for a reply to that.

I may be wrong, but I would imagine they would never send both username & password in the same email - the usual procedure is you provide your ntl email address at

http://www.ntlworld.com/help/index_b...d_password.php

and they will email your password.

- yup, the flaw is if you don't have an ntl mail account set up, you can't provide the email address, because the default format is

username at ntlworld.com

It was a while ago, but I'm sure I chose my username during registration & was then assigned the password by the registration server - are you sure you don't have it written down?

If you are ringing CS then you may as well just ask them to upgrade you anyway.

[hermes]

Hi chaps.
I have been a cable internet user with NTL for some time now, I think I started off with a 512 connection then it went up to 600, now I'm not sure what it is, can someone give me an idea what other speeds are available for me to upgrade to and their costs please?

cheers


PS. hope this is in the correct are.

[purenuman]

http://www.cableforum.co.uk/article/...from-8th-march

[hermes]

Thanks for the info mate.
I do have a Pace cable box so I assume I will need to upgrade it, is there an easy way to get hold of them to do so and will I be jumping the gun by contacting them first?

cheers

[Paul K]

Uless you are going up to the 3Mb service you don't need to upgrade your STB. If you are staying on the 1Mb service you can just call CS and ask them if they can upgrade you to the new speed while you wait. Once it's done you will need to reboot your PC and STB and then re-provision to complete the upgrade.

[hermes]

Thanks Paul, I might just ring and upgrade to 1MB but there agaian the 2MB connection would be nice.
Is the new STB any different to use for tv etc?

[BBKing]

Is the new STB any different to use for tv etc?

Different remote (the old one won't work) and a bit more responsive.

[Mike]

Abingdon Oxon any idea when we will be switched to 3 MB. Can not find any information on ntlworld.

Many thanks

Mike

[eunos]

My dad had the visit for an upgrade to 2Mb but when the engineer turned up he had run out of Samsung boxes. He then installed a SACM (complete with splitter cable) leaving the old Pace box behind, gave my dad the install cd and told him its easy from here on.
The registration process failed and so did the customer support. He was passed from pillar to post and got nowhere fast.
He was given a new PIN number but that didnt work either.
His pace broadband still works fine. I wish I had been there as i would have insisted on the Samsung box.
Any ideas on where to go from here?
Has anyone else been denied the Samsung box in favour of the SACM?

Eunos.

[chrislee_88]

I phoned up C.S. a few minutes ago to get my upgrade and they said that they will be sending an hit to my box. Not being the most technically minded person on the planet, I hav not a clue wat this means. Hopefully some1 could explain and tell me how 2 find out if this happens. It's on a samsung box btw.

[paulyoung666]

Originally Posted by chrislee_88

I phoned up C.S. a few minutes ago to get my upgrade and they said that they will be sending an hit to my box. Not being the most technically minded person on the planet, I hav not a clue wat this means. Hopefully some1 could explain and tell me how 2 find out if this happens. It's on a samsung box btw.

they will basically refresh your box to give it the higher speed , you may need to reboot it though

[philquinney]

Originally Posted by chrislee_88

I phoned up C.S. a few minutes ago to get my upgrade and they said that they will be sending an hit to my box. Not being the most technically minded person on the planet, I hav not a clue wat this means. Hopefully some1 could explain and tell me how 2 find out if this happens. It's on a samsung box btw.

Hey chrislee_88,

Sending a "hit" to your box is a process where the box is informed that a new service is available: in this case that you should be on a higher broadband tier.

You can check whether this has gone through by pressing "Page Up, Page Down, then the Blue button on your remote). Keep pressing enter on your remote until you see QOS. This should say something beginning with stb if you've been updated.

Phil.

[RustyMuppet]

I seem to still be on the 750k connection.

Has anyone local been automatically upgraded yet?

[bdav]

you could just ring up ntl - i was on 750 and thats what i did. It was up in about 15mins then.