General Coming Soon to Virgin TV (2014) Vol. 3 - Page 70

denphone · 29-07-2014, 19:29

Quote:

Originally Posted by vincerooney

ah ESPN HD. i hope they keep the espn branding in the uk even then all the espn contracts expire. however i fear it'll become bt america or bt sport 3 or something similar...

Do not fear Vince as fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.

Media Boy UK · 29-07-2014, 19:41

Quote:

Originally Posted by vincerooney

ah ESPN HD. i hope they keep the espn branding in the uk even then all the espn contracts expire. however i fear it'll become bt america or bt sport 3 or something similar...

I have seen rumours on DS Forum that BT is maybe set to launch up to 8 Red Button screens over on Sky soon (They are testing right now.)

denphone · 29-07-2014, 19:43

Quote:

Originally Posted by Media Boy

I have seen rumours on DS Forum that BT is maybe set to launch up to 8 Red Button screens over on Sky soon.

And is that the same for Virgins platform?.

Media Boy UK · 29-07-2014, 19:46

Quote:

Originally Posted by denphone

And is that the same for Virgins platform?.

No news on any thing to do with BT yet.

Still to get TruTV 100% confirmed.

But I have seen some good rumours for TiVo viewers.

denphone · 29-07-2014, 19:47

Quote:

Originally Posted by Media Boy

No news on any thing to do with BT yet.

Still to get TruTV 100% confirmed.

But I have seen some good rumours for TiVo viewers.

This sounds very interesting but not unexpected.

vincerooney · 29-07-2014, 19:49

Quote:

Originally Posted by denphone

This sounds very interesting but not unexpected.

OOH i wonder what this could be?? netflix me thinks? I'm off work tomorrow so i'm hoping for a day of gentle rumour and delights as i sit in my boxroom...

denphone · 29-07-2014, 19:50

Quote:

Originally Posted by vincerooney

OOH i wonder what this could be?? netflix me thinks? I'm off work tomorrow so i'm hoping for a day of gentle rumour and delights as i sit in my boxroom...

l am sure all will be revealed when MB is ready.

Dave42 · 29-07-2014, 19:57

Quote:

Originally Posted by denphone

Do not fear Vince as fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.

so true

we don't want Vince going to dark side

telegramsam · 29-07-2014, 20:09

Quote:

Originally Posted by vincerooney

ah ESPN HD. i hope they keep the espn branding in the uk even then all the espn contracts expire. however i fear it'll become bt america or bt sport 3 or something similar...

In my humble opinion I think it will eventurly become BT's 'home of European football' and be re_named BT Europe.

Media Boy UK · 29-07-2014, 21:58

Just found this on truTV Twitter page:

Quote:

We're in talks with Virgin Media about this at the moment! We'll announce the launch date as soon as we have one.

https://twitter.com/truTVUK/status/493678079693582336

1andrew1 · 29-07-2014, 22:29

Quote:

Originally Posted by vincerooney

ah ESPN HD. i hope they keep the espn branding in the uk even then all the espn contracts expire. however i fear it'll become bt america or bt sport 3 or something similar...

I'm sure the deal will be for three years at least so nothing to worry about yet.

Arthurgray50@blu · 29-07-2014, 22:38

Just to prove a point re CS Philipines, today l had to contact them re a problem on my mother in laws (she is 87), VM have told her that they will monitor there Tivo box that has had problems for 6 months, for a furthet 24 hrs.

I called them - and l was put through to India. watse of time. I demanded they change the box tomorrow.
WAKE UP VM YOUR CS OFFICES OVERSEAS ARE A TOTAL WASTE OF TIME - BRING THEM BACK TO THE UK

Stephen · 29-07-2014, 23:01

Quote:

Originally Posted by Arthurgray50@blu

Just to prove a point re CS Philipines, today l had to contact them re a problem on my mother in laws (she is 87), VM have told her that they will monitor their TiVo box that has had problems for 6 months, for a furthet 24 hrs. I called them - and l was put through to India. watse of time. I demanded they change the box tomorrow. WAKE UP VM YOUR CS OFFICES OVERSEAS ARE A TOTAL WASTE OF TIME - BRING THEM BACK TO THE UK

VM have a few UK contact centres. Just pure luck who you get through to.

They are not a waste of time at all. They provide a lot of extra support although not always as helpful as they could be.

---------- Post added at 23:01 ---------- Previous post was at 22:53 ----------

Quote:

Originally Posted by RichardCoulter

Sounds like most corporate social networking pages. They are run by, I assume youngsters, who know nothing of any substance and are more interested in making 'cute' and 'quirky' comments than being able or willing to help with any customer concerns or complaints. I recently had to complain about the facebook staff of a major supermarket. They were more interested in engaging in idle banter with happy customers than helping those with problems. Head office dealt with my problem, awarded me compensation and said that they were going to retrain their staff. I hope they do, because I'll be speaking to them again if there is any repetition

.

How small minded and also so very wrong. VM among others now make a point of hiring staff for their social media pages and they are anything but youngsters. They are highly trained members of staff and work very hard to monitor all Social Media and attempt to interact with customers both in a formal manor and also a fun way. Its how people connect and by interacting and having a bit of fun are more likely to get people engaged and talking. I personally find Cineworld a good example on Twitter and interact with them regularly.

The 'fun' banter is also what gets them noticed and mention in the press especially at times when a customer may have a big problem and need help. Light heartedness really can help if done in the right way.

1andrew1 · 29-07-2014, 23:48

Quote:

Originally Posted by Media Boy

I have seen rumours on DS Forum that BT is maybe set to launch up to 8 Red Button screens over on Sky soon (They are testing right now.)

I read a confusing post on DS and wasn't sure if it was a question or statement. The poster said

Quote:

Were they [BT] not apparently testing some sort of multiscreen option or something? (Sky channels but are at no signal) can't remember what transponder they we're on.

http://forums.digitalspy.co.uk/showp...postcount=4400

---------- Post added at 23:48 ---------- Previous post was at 23:18 ----------

Meanwhile, I see that UPC Switzerland and Austria are merging. I wonder if UPC Ireland and VM will follow suit in the future? (The UK and Ireland should have near identical content though their brands and PVRs are currently different.) http://www.broadbandtvnews.com/2014/...-and-austrian/

andy_m · 30-07-2014, 06:05

Quote:

Originally Posted by Stephen

VM have a few UK contact centres. Just pure luck who you get through to.

They are not a waste of time at all. They provide a lot of extra support although not always as helpful as they could be.

Just to play devil's advocate, I'm not entirely sure I think the two BsIB are compatible statements. Either they're completely up to the job, or they're a waste of time.