*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 70

Chris W · 02-04-2005, 17:09

Quote:

Originally Posted by TheDawg

Why is it harder to downgrade your service than it is to upgrade and why pay for 1.5 meg and get 3 meg and a limmit when you can pay for 1 meg and get 2 meg cheaper with the same download limmit or am i wrong ????

1. Because ntl lose money if people downgrade and gain it if they upgrade- business sense

2. The 3 meg service has a higher upload than the other tiers- some people require this

Crivens · 02-04-2005, 17:13

40gb? I thought the 3mbit was going to be the same as the 2mbit cap? Is this a new development?

Cheers

paulyoung666 · 02-04-2005, 17:14

Quote:

Originally Posted by Crivens

40gb? I thought the 3mbit was going to be the same as the 2mbit cap? Is this a new development?

Cheers

have a read through the thread and i am sure it was mentioned a few pages back

ian@huth · 02-04-2005, 17:21

Quote:

Originally Posted by Crivens

40gb? I thought the 3mbit was going to be the same as the 2mbit cap? Is this a new development?

Cheers

At the time of the initial presentation it was said that the 2Mb service would have a 30Gb cap and the 3Mb service a 40Gb cap. Due to the fact that NTL do not as yet have a customer facing usage monitor they are sticking with the 1Gb per day usage figure that has been in the AUP for quite some time. This 1Gb per day is not being enforced at this time but customers who exceed it may be contacted by NTL regarding their usage. Later in the year when customer facing usage monitoring is available the caps will probably be as per the original announcement and strictly enforced but there may be a rethink on the level of them as there was on the 1Mb service. Originally the 1Mb service was to be capped at 5Gb per month but this was later altered to 3Gb, again not strictly enforced but customers who exceed it may be contacted.

TheDawg · 02-04-2005, 17:44

Quote:

Originally Posted by ian@huth

At the time of the initial presentation it was said that the 2Mb service would have a 30Gb cap and the 3Mb service a 40Gb cap. Due to the fact that NTL do not as yet have a customer facing usage monitor they are sticking with the 1Gb per day usage figure that has been in the AUP for quite some time. This 1Gb per day is not being enforced at this time but customers who exceed it may be contacted by NTL regarding their usage. Later in the year when customer facing usage monitoring is available the caps will probably be as per the original announcement and strictly enforced but there may be a rethink on the level of them as there was on the 1Mb service. Originally the 1Mb service was to be capped at 5Gb per month but this was later altered to 3Gb, again not strictly enforced but customers who exceed it may be contacted.

lmao seems to me a bit like speeding if you break the rules we will let you know also the comment on upload speed increase wow is it worth that small increase from 256 to 400k mmmmmmmm i would not think so.

mmmmmmmmmm dunno how they would contack me only by snail mail my email hasnt been working for months gave up trying to get it sorted its most probly extinct now lol

my intention is when i can get an aswer on the phone is to downgarde to 2meg line its cheaper and limit is as far as i can see the same 30 gig ok the upload may be less but whos gonna notice its such a small increase dont think i would notice the difference .
and oh sorry hi everyone and thanks for the welcome

TheDawg · 02-04-2005, 18:32

How about this then for a uk cable offer

ok sorry seems i cannot paste in here

ukonline.net are offering 500gig a month limit on an 8 meg connection
for i think 39 quid a month

Shelley · 02-04-2005, 18:55

Would I have to reset the cable modem (unplug via the mains) and switch back on for the 3 meg upgrade to take affect? So far, I'm still currrently getting the 1.5meg download transfer speeds.

BBKing · 02-04-2005, 19:01

If you've upgraded online or over the phone the modem should be rebooted automatically. If it hasn't been, try doing it yourself.

Rik · 02-04-2005, 22:38

called the 0800 number mentioned in this thread and spoke to a very helpful lady and upgraded in seconds

3meg Rocks

littld · 02-04-2005, 23:04

Spoke to CS earlier and they have offered to send an engineer with a new box to upgrade me from 750K to 2M.

The thing is, I am very grateful n'all but I am getting a bit worried about the issues reported on this site, nameley:

1. DECT phone incompatability. Can anyone advise if there is a way to get around this? I use a cordless phone every day so I can't do with that not working.

2. Picture. Is it true that the picture is off-centre and that word "bleed" off the edge? Again, I want to avoid suffering worse picture quality.

3. Reliability. I have had issues with the Pace box. Does the Samsung crash less often?

4. Finally, Remote - does anyone have any experience making a One4All remote work with the Samsung? I am currently using a One4All in combination with a DigiSender and something called "Red-Eye." Reading between the lines, I think I will be able to drop the Re-Eye after the upgrade, but wondered if my remote will still work.

Many thanks if anyone can help with these questions.

ntl.wotcha · 04-04-2005, 12:11

OK, so had my samsung installed this morning. No problems there and the TV and broadband service are back in action. I had to re-reg my router but no problem there.

Called CS and told them to remove the 1mb service and confirm 2mb in place. No problems there either.

However speed test results are inconclusive. I seem to be getting ~192k upstream but only 960k down. I tried a couple of test sites which gave similar results.

To rule out remote end issues I tried a MS SP4 download which also hit a brick wall at 120k per sec, so definitely something odd with my settings.

Can anyone tell me what the CM should report my 2mb service as ? I think it is currently showing mid.cm

Any ideas what's wrong ?

BBKing · 04-04-2005, 15:57

stb-mid.cm. Can check remotely for you, if you like.

KraGorn · 05-04-2005, 13:07

Just to toss my experience into the pot .. rang CS today and a very helpful Scottish lady worked some magic and told me all I needed to do was reboot my PC to get my 3Mb service.

I did so .. no broadband whatsover.

The router wasn't getting an IP address from the DHCP server. Call CS back. First guy's PC was unable to get to my account so he transferred, more waiting on hold. Next person can't see any problem, she wonders if the first hit was sent to my old Pace box, so she re-tries hitting my Sammy.

Nothing.

She tried again, still no joy, apparently the STB should have rebooted, it didn't. She then transferred me to 'faults' in the same building (whatever that means) who proceeded to tell me they couldn't help and I had to call 'BB faults' at my expense. I complained since it was NTL's system that had broken by connection, "they'll ring you back" I was told.

Called BB support, "no we don't call back" .. there's a surprise.

After 10 mins or so he told me that CS had screwed up and done two hits, one to upgrade me and another which had removed me.

Bottom line: I had to reprovision and hope that the billing system didn't get triggered by all their screwing about.

Paul K · 05-04-2005, 13:10

Quote:

Originally Posted by KraGorn

Just to toss my experience into the pot .. rang CS today and a very helpful Scottish lady worked some magic and told me all I needed to do was reboot my PC to get my 3Mb service.

I did so .. no broadband whatsover.

The router wasn't getting an IP address from the DHCP server. Call CS back. First guy's PC was unable to get to my account so he transferred, more waiting on hold. Next person can't see any problem, she wonders if the first hit was sent to my old Pace box, so she re-tries hitting my Sammy.

Nothing.

She tried again, still no joy, apparently the STB should have rebooted, it didn't. She then transferred me to 'faults' in the same building (whatever that means) who proceeded to tell me they couldn't help and I had to call 'BB faults' at my expense. I complained since it was NTL's system that had broken by connection, "they'll ring you back" I was told.

Called BB support, "no we don't call back" .. there's a surprise.

After 10 mins or so he told me that CS had screwed up and done two hits, one to upgrade me and another which had removed me.

Bottom line: I had to reprovision and hope that the billing system didn't get triggered by all their screwing about.

You have to re-provision anyway to upgrade to the new speed. Wait for your next bill to come in and if it's wrong post back and someone here might be able to look into it for you if they are at work when you post

sherer · 05-04-2005, 13:26

sorry can't do a seach for this as PID is too short..

i'm getting my STB replaced on Friday and have 2 PCs begind a router.. after the STB has been replaced will I need to register each machine again and go to the NTL web page something like start.ntl i think with my PID

not got my PID anymore and as this is happening on Friday don't want to be without broadband for the whole weekend if I have problems