Merged: London Broadband. - Page 7

orangebird · 07-07-2003, 13:24

Quote:

Originally posted by rippedoff
Good news!..... now, after making around 5 posts after making this statement, maybe now you have stopped!

Anyway... I thought that with this new site, we might be able to raise the London question without being bombarded with negative stuff like ' this issue has been done to death' etc. but, no, this site is just as bad and anti-London as the last.

What's with the attitude? Why are you so pleased that someone who could help is no longer posting? It's not fair that you & others like UDT get abusive/rude/insulting just because when you ask questions, you don't always hear what you want to.

No-one here is anti London - the facts are that there are no dates yet, and no-one can supply you with them, end of. The 'done to death' feeling is only because the whole london thing just goes round an round in circles. I know it's crap and I know there are many customers in London that want BB/Interactive etc. But, getting angry and abusive to ntl staff on here is not going to get you any further in your cause.

hawkmoon · 07-07-2003, 13:51

Quote:

Originally posted by scastle
Depends how much work the network needs, and how much it would cost to fix it.

Videotron did use cheap cable and cheap installers (see posts by BBKing and Escapee on .com for that info), and the quality of the network has degraded by all accounts. In some areas, it is not capable of carrying broadband data because the return path is not strong enough.

Anyway, aren't NTL currently upgrading the old Videotron areas? That is a rumour, but in the absence of any official comment, it is all we have.

According to Chris Collinson they have done tests in Harrow and will not be upgrading for the foreseeable future.

This is rather odd because most STB's I have seen in Harrow have a return path and obtain an IP from the UBR's in Acton. My STB is currently sitting here with a return path, an IP address and a status of no-bia.cm.

Personally if I had a potential customer base of 1 million households I would be making the upgrades of those areas top priority.

hawkmoon · 07-07-2003, 13:55

Quote:

Originally posted by bigitup_j
but how do we know ntl are holding back. they are probably waiting to get all of london upgraded, so as not to cause hell at customer services, trying to explain this bit of london is done, but accross the road there is no bb because...
the directors of ntl have been set (and have been setting) deadlines to get bb up and running in london by the end of this year. they have spent loads of money on upgrading london, but are just finishing off the job. a few more months, and londoners will be saying how great ntl bb is and how they could ever be so horrible to ntl!

If this is the case then why is NTL's head of marketing saying that they have no plans to launch BB in Harrow?

rippedoff · 07-07-2003, 14:02

Quote:

Originally posted by orangebird
What's with the attitude? Why are you so pleased that someone who could help is no longer posting? It's not fair that you & others like UDT get abusive/rude/insulting just because when you ask questions, you don't always hear what you want to.

No-one here is anti London - the facts are that there are no dates yet, and no-one can supply you with them, end of. The 'done to death' feeling is only because the whole london thing just goes round an round in circles. I know it's crap and I know there are many customers in London that want BB/Interactive etc. But, getting angry and abusive to ntl staff on here is not going to get you any further in your cause.

If ntl staff came on here with anything useful to say about the London issue, then fair enough. But if they come on (like you) and say absolutely nothing helpful, then they should just shut up and stay out of the thread if they do not like it. The same applies to anyone else... if you do not want to hear or read any more about the London issue then do not read the thread
- it is that simple. Nobody forces you to read this thread, but of course some of you wouldn't be happy unless you made your negative comments.

orangebird · 07-07-2003, 14:10

Quote:

Originally posted by rippedoff
If ntl staff came on here with anything useful to say about the London issue, then fair enough. But if they come on (like you) and say absolutely nothing helpful, then they should just shut up and stay out of the thread if they do not like it. The same applies to anyone else... if you do not want to hear or read any more about the London issue then do not read the thread
- it is that simple. Nobody forces you to read this thread, but of course some of you wouldn't be happy unless you made your negative comments.

I haven't made negative comments and I haven't complainied at all about the London issue being brought up again. I merely pointed out that if you don't like what you hear, you just come back abusive and bolshy - as above

The reason you have the hump is because no-one can tell you that your area is going to receive BB/Interactive etc. Is that an excuse to be rude to people?

rippedoff · 07-07-2003, 14:35

Quote:

Originally posted by orangebird
I haven't made negative comments and I haven't complainied at all about the London issue being brought up again. I merely pointed out that if you don't like what you hear, you just come back abusive and bolshy - as above

The reason you have the hump is because no-one can tell you that your area is going to receive BB/Interactive etc. Is that an excuse to be rude to people?

and you think this latest contribution to the thread is useful ?

orangebird · 07-07-2003, 14:41

Quote:

Originally posted by rippedoff
and you think this latest contribution to the thread is useful ?

No - what about yours?

**Mick** · 07-07-2003, 14:46

Im not being funny or harsh by asking for members to keep this thread on topic, I have asked a few times now. I will not ask again.

This is a discussion forum not a slanging match.

orangebird · 07-07-2003, 14:53

Quote:

Originally posted by Dr. Plummer
Im not being funny or harsh by asking for members to keep this thread on topic, I have asked a few times now. I will not ask again.

This is a discussion forum not a slanging match.

Please accept my apologies Dr Plummer - shall refrain from now on. Just a tip - if you don't want a slanging macth to occur, try to mod the personal insults/name calling in the first place

**Mick** · 07-07-2003, 15:25

Quote:

Originally posted by orangebird
Please accept my apologies Dr Plummer - shall refrain from now on. Just a tip - if you don't want a slanging macth to occur, try to mod the personal insults/name calling in the first place

If you look in the thread thats exactly what I have been doing thanks. Can I give you a tip if you have a problem with a specific post please report it, do not join in on the name calling/arguements bandwagon its simple report it and then ignore it.

binary · 07-07-2003, 15:26

Quote:

Originally posted by Dr. Plummer
This is a discussion forum not a slanging match.

Absolutely. I take a somewhat different approach to this than undisputedtruth and rippedoff. I think it is helpful having NTL 'insiders' on the forums.

I too am frustrated with NTL, but I think some of that frustration comes from my dealings with them at the time of the 'ntlworld unmetered internet for ex-C&W customers' fiasco.

I pointed that out on this NTHW.com thread (post #11), of which this is an excerpt:

Quote:

Originally posted by binary on NTHW.com
I think I know where the hostility to NTL has come from though. NTL used the excuse that their phone lines could not support ntlworld unmetered dial-up, at least to me.

Which was a lie. The phone lines could support internet dial-up, but NTL hadn't sorted out sufficient interconnections between the C&W and the NTL networks, or sufficient dial-up capacity.

To me (and others) it seemed like they were playing a waiting game, with the intention of trying to get London customers straight onto broadband without giving us unmetered ntlworld dial-up.

If they had given us broadband then, then we'd all be happy.

Instead they eventually, reluctantly, let us ex-C&W Londoners onto ntlworld unmetered (at the time it was still free), though they tried to avoid it (they failed to send out a sign-up CDROM until hasseled). Then, as soon as we had unmetered ntlworld for free, an announcement was made that NTL was to start charging for it.

There was so much subterfuge from CSR's at this time, many many NTL customers I know became very peeved. There were many outright lies told.

And it seems that we're getting more promises that eventually we'll get broadband. I wish NTL would just admit that, in all likelyhood, many areas in London will not get broadband for a long long time. And they'll only get it after some expensive network upgrades have been carried out, including rewiring under streets.

In post #60 did take Mark W to task on his comment that this issue had been done to death.

Mark W's response to that was perfectly reasonable:

Quote:

Originally posted by Mark W (post #63 of this thread)
oh, and for what it is worth, i fully agree that ntl sould give a clearer idea what areas will, might and wont be getting bb in the near,middle and distant future. however, i draw a line at it being a 'conspiracy'

The questions I have asked have not so far been answered, which is why I think this is still a live issue. However I accept that many NTL 'insiders' such as Mark W and orangebird simply don't know the definitive answer to that. Mark W has made this clear here:

Quote:

Originally posted by Mark W (post #23 of this thread)
To be honest, i cant answer that. not WONT, cant.

I fix peoples connection to the internet, sort their pc settings and help with their email and webspace - and a few other bits and bobs.

I'd probably be the last person to be told about whats being done in london, and i certainly dont know what is being planned.

As im not in control of the facts, im not prepared to speculate, sorry binary

They are good enough to provide us with information they know about.

It'd be great if someone on this forum was able to answer the questions I posed in post #60. But accept that it's possible no-one here can, and as in the case of micaAB (post #43) I know I'll be able to get broadband when I'm sold it (and it's been succesfully installed).

Much of these communications problems are the fault of NTL management. At the end of the day though, there is no conspiracy to deny Londoner's broadband- it is, after all, where NTL will be making a lot of their money. NTL, however, is in a bad financial position to invest much money in comprehensive network upgrades, at least for the moment.

07-07-2003, 17:27

Quote:

Originally posted by rippedoff
... if you do not want to hear or read any more about the London issue then do not read the thread
- it is that simple. Nobody forces you to read this thread, but of course some of you wouldn't be happy unless you made your negative comments.

Ripped off or whatever you are, this thread is not your personal property. Anyone with an interest in the subject ntl staff or not are welcome. You should adopt a more mature attitude and grow up.

orangebird · 07-07-2003, 17:56

Quote:

Originally posted by binary
<snip>At the end of the day though, there is no conspiracy to deny Londoner's broadband- it is, after all, where NTL will be making a lot of their money. NTL, however, is in a bad financial position to invest much money in comprehensive network upgrades, at least for the moment.

Binary, you little treasure - why can't everyone be as rational and reasonable as you?

bigitup_j · 07-07-2003, 18:14

well seeing that last week the grove park area (south london, by lewisham) has started offering bb, i can see more areas gaining this service.

Escapee · 07-07-2003, 19:56

binary said

Quote:

NTL, however, is in a bad financial position to invest much money in comprehensive network upgrades, at least for the moment.

orangebird said

Quote:

Binary, you little treasure - why can't everyone be as rational and reasonable as you?

That's funny orangebird, I made exactly the same comment some months ago about upgrades with info that came from the department that deals with them.
An ntl employee (not yourself) called me a liar

Then contradicted themselves some weeks later with a post that was similar to my lies

I sometimes think the customer facing employees get upset when they find people outside the company know whats going on before they do

I would of thought someone with knowledge of the London HFC network would be able to explain why some areas can and some can't get the service, I know from speaking to some of the tech's up there that the infrastructure was very strange in some areas.
I know that analogue TV for some areas were injected from hubsites in another area etc, I think it was a bit of a mish mash.