STB stuck on "starting" - Page 7

bit_dread · 03-10-2006, 21:19

Just to add my thanks to Spiderplant as well. Finally got my TV back after 6 days and many calls to the 'customer service' centre. I'm sure without Spider getting me in the queue this would have taken even longer.

Cheers!

spiderplant · 03-10-2006, 22:43

Quote:

Originally Posted by Incognitas

OK spiderplant gets one of these...

Thank you!!

ps Why is it called Monkeybreath.jpg?

**Maggy** · 04-10-2006, 01:20

Quote:

Originally Posted by spiderplant

Thank you!!

ps Why is it called Monkeybreath.jpg?

Because Monkeybreath was the first ever recipient.

Not Telling You · 04-10-2006, 06:15

Quote:

Originally Posted by Incognitas

OK spiderplant gets one of these...

[img]Download Failed (1)[/img]

and bar if he gets ntl to play greenslaves when an ad appears for endowment claims, life assurance, loans for u, and hey u just tripped

spiderplant · 04-10-2006, 19:43

So, has anyone still got a box stuck on starting? Even if you've PMed me before and I said I couldn't fix it, please PM again.

bowwow · 04-10-2006, 23:59

Just wanted to add my thanks to Spiderplant - had arranged for a callout on Friday but he has come up trumps. Won't have to take the day off work now - top man!

AlanYork · 06-10-2006, 23:19

I've posted this on another forum but I hope you guys don't mind me telling you as well how awful NTL really are....

After 10 days without cable TV because NTL failed every time to fix it, I waited in from 12 to 6 PM for NTL's engineer. He didn't show. I spent 45 minutes on hold to Tech Support to be told, "he's on his way". He turned up at just before 7PM!!!! He replaced the box and an hour later I got Error Messages and had to reboot. Even that didn't help though because everything keeps freezing. I am now permanently stuck on channel 120, I can't change channels, adjust the volume, quit out of it...nothing works. Rebooting again only repeats the problem 10 minutes later.

Apparently the "Indian gentleman" I had spoken to at Tech Support earlier this week had booked it in as an "after hours call", despite telling me that it was booked in for between 12 and 6 PM as I had asked for, so I have waited in all this time for nothing, lets face it, I'm not much better off am I?!

I give up, I just GIVE UP!!! You can't get through to them in less than 45 minutes and even when they do reply they can't send people at the right time and the equipment they fit doesn't work.

This lot just don't give a sh*t about us. Can anybody think of a reason why I shouldn't go to Sky? Can anybody think of a possible excuse for this level of service? I would very much like to hear from you if you can.

Regards to you all
Alan

Not Telling You · 06-10-2006, 23:49

All this hassle because NTL wanted to change numbers.
My box froze twice today and now it says ERR3, which I believe is finality for the box.

Another weekend with just terrestial tv. More hassles to no doubt come.
New look digital tv they call it. The old look worked fine. I am not a happy bunny.

Stephen

opelfruitcase · 07-10-2006, 01:06

Regarding previous two posts - its not about ntl just wanting to change channel numbers - its about bringing a previously 'backward' platform into alignment with the rest of ntl.

Unfortunately you will have had a lot of problems recently regarding the services. All I would say is that it will all be worth it in the long run - tvod, logical channel listings, more user friendly tv service (albeight slightly slower - but then it'll still be worth it).

BTW, when I say backward platform, all I mean is that compared to other ntl customers, you've had a substandard tv service all this time - and you've got the same people to thank for this who also brought you Bulldog broadband. Need I say more?

AlanYork · 07-10-2006, 01:38

How can STILL not having a functional cable TV service after a 10 day wait, having to spend nearly an hour in a call queue and having an engineer turn up at 7PM to fit equipment that doesn't work be be an improvement???

If this isn't fixed tomorrow there won't be any more chances for NTL, I'm going to Sky. I've been patient but my patience is exhausted now.

Not Telling You · 07-10-2006, 01:52

Quote:

Originally Posted by opelfruitcase

Regarding previous two posts - its not about ntl just wanting to change channel numbers - its about bringing a previously 'backward' platform into alignment with the rest of ntl.

Unfortunately you will have had a lot of problems recently regarding the services. All I would say is that it will all be worth it in the long run - tvod, logical channel listings, more user friendly tv service (albeight slightly slower - but then it'll still be worth it).

BTW, when I say backward platform, all I mean is that compared to other ntl customers, you've had a substandard tv service all this time - and you've got the same people to thank for this who also brought you Bulldog broadband. Need I say more?

Many thanks for the background info. I was a subscriber to the supplier that NTL took over from many years ago. However, loss of service for a week and now what looks like a a box that has died is not in my opinion, "alignment", it is a complete and utter failure to provide a professional subscriber service. If service was substandard then it should have been updated before alignment.

I do not have the service that I had 10 days, not because of my actions but
because of the actions of my supplier. The Telewest platform may be superior to the old cable and wireless one. BUT that does not excuse NTL for effectively terminating the service to long term customers.

As for jam tomorrow, a bit late when the waiter has just nicked the bread.

opelfruitcase · 07-10-2006, 02:20

Well to the both of you, spiderplant has opened himself wide to requsts of help for sorting these types of problems, probably far more than I'm qulified to do. So, as long as spider doesn't mind, you know who to respond to....

Not Telling You · 07-10-2006, 04:23

Quote:

Originally Posted by opelfruitcase

Well to the both of you, spiderplant has opened himself wide to requsts of help for sorting these types of problems, probably far more than I'm qulified to do. So, as long as spider doesn't mind, you know who to respond to....

There is an Oscar Wilde comment on fox hunting I could quote.
Spider did get me back for 3 days but he is not superman.

NTL has failed to provide a service. By their actions they have terminated
a contract. I unlike others will not be going the sky route, I will purchase a freeview set. Something i have considered for the bedroom tv. I will be cancelling all tv services, and going for the free option. Premium movie channels are no longer worth the money and paying an exra fiver for one channel you might want amongst many you don't is not sensible. I will then review my telephone options and consider the broadband options.

NTL cancelled me

BBKing · 07-10-2006, 09:34

Quote:

you've had a substandard tv service all this time - and you've got the same people to thank for this who also brought you Bulldog broadband.

Who, Videotron? That's who you've got to thank, not C&W. In fact, TW and ex-C&W ntl are rather similar in terms of equipment, naming conventions, billing, etc. The culprit (at least in London CR1 areas) is the old shoddy cabling that's been dug up and replaced at the cost of ouch quid over the last couple of years.

The channel renumbering on the other hand (best not go into it, suffice to say that I've got great sympathy with everyone affected. It had to be done, but not like this).

AlanYork · 07-10-2006, 10:10

I don't normally post in 2 forums but I have done on this occasion because I want as many people as possible who are lucky enough to have no problems with NTL to know what some of us have to go through.

Called NTL this morning, they can't fix my cable TV over the phone so an engineer will have to come out again on Monday, that will be Day 13 without the service. It's hard to estimate how long I've been on the phone to them in total, either in conversation or listening to their hold music but I'd say 2, maybe 3 hours, plus of course the 6 hours I waited in yesterday for an engineer who didn't arrive until just before 7PM.

In the course of the latest conversation, it turns out that they overbilled me last month. They gave me free Talk Unlimited 24 (along with a BB discount) for a year from July because my BB was off more than it was on, or so it seemed. Except in October they just "forgot" about that and started billing me for TU24 again.

You just despair don't you. Once the credit is up, it's Sky for me. I don't see that there is any other option, incompetance is ingrained at NTL, maybe not with individual staff, but as an organisation certainly. I just keep giving them another chance and they keep fouling up. BB, billing, TV, phone...you name it, they've bungled it.

If anyone has any comments or even thinks I'm being unfair I'd love to hear from you.

Regards
Alan