Speed Issue - Nothing left to do but leave NTL?

[Mr Angry]

Same issues here in Belfast this evening.

Fri, 17 Mar 2006 18:37:08 GMT
1st 128K took 1485 ms = 88264 Bytes/sec = approx 734 kbits/sec
2nd 128K took 1000 ms = 131072 Bytes/sec = approx 1091 kbits/sec
3rd 128K took 1265 ms = 103614 Bytes/sec = approx 862 kbits/sec
4th 128K took 547 ms = 239620 Bytes/sec = approx 1994 kbits/sec


To repeat this test from the source server click here.

To repeat this test from a web proxy cache (if present):

And the Irish Broadband test (see attached gif) shows pretty much the same picture.

[Chrysalis]

charliep, the fact you have had that statement gives you something to bargain with at retentions and I suggest you take ianuk's advice.

Out of curiosity did you find a specific email address to contact or did you use the responstek form?

[charliep]

I used the responsetek form, I was surprised that they replied within 48 hours even if the reply was no use.

[5quirrel]

Well now NTL have completed their load balancing exercise this week I thought my 10B connection figures below were fantastic NOT!!

Sat, 18 Mar 2006 13:46:36 UTC

1st 512K took 2265 ms = 226 KB/sec, approx 1862 Kbps, 1.82 Mbps
2nd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 2500 ms = 204.8 KB/sec, approx 1688 Kbps, 1.65 Mbps
4th 512K took 1735 ms = 295.1 KB/sec, approx 2432 Kbps, 2.38 Mbps

Overall Average Speed = approx 1739 Kbps, 1.7 Mbps

[Rone]

Hey thats not bad.

Compared to mine.

Originally Posted by Ron

Hey that's not bad.

Compared to mine.

how about this NTL high speed broadband.

Sat, 18 Mar 2006 15:10:05 GMT
1st 128K took 6250 ms = 20972 Bytes/sec = approx 174 kbits/sec
2nd 128K took 6844 ms = 19151 Bytes/sec = approx 159 kbits/sec
3rd 128K took 4718 ms = 27781 Bytes/sec = approx 231 kbits/sec
4th 128K took 6000 ms = 21845 Bytes/sec = approx 182 kbits/sec


To repeat this test from the source server click here.

That's supposed to be 2 meg

[Bolch]

Just want to say thanks to Ignition, KevAmiga and everyone else thats tried to help me sort this, but I'm going to phone cancellations today. I work from home a lot and this speed is unbearable any longer

[Russ]

Tip: don't expect any sympathy if you tell them you work from home.

I'm not being sarcastic or anything, they'll just tell you that the BB service you're paying for is not for commercial use.

Best not to mention that bit....

Oh and not to be outdone, here's my speed results:

1st 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps

Overall Average Speed = approx 9644 Kbps, 9.42 Mbps



To repeat this test from the source server click here.

</smug git>

[Chrysalis]

Russ congratulations for your talent to wind people up.

The working from home and getting a business connection argument is more suited to dealing with downtime SLA's etc. I bet eg. he would still have the exact same speed issues if he was on a business cable connection and probably again told contention tough luck.

I do work from home as well although the primary use of my connection is lifestyle use.

Is there any comment from the cable forum team regarding this? or are they ignoring it.

http://www.cableforum.co.uk/board/sh...2&postcount=18

[Rone]

Well i work from home and NTL doesnt enter the equation for my job, they are not related.
What it does give me is the ability to see at any time of day, what a p*ss poor connection i've had over the last 3 months. 5 days till adsl anyway, so ntl can shove their attitude of total ignorance, wherever they like.

[Russ]

Originally Posted by Chrysalis

Russ congratulations for your talent to wind people up.

My apologies - I didn't realise certain people were suffering from a humour bypass today.

Originally Posted by Chrysalis

The working from home and getting a business connection argument is more suited to dealing with downtime SLA's etc. I bet eg. he would still have the exact same speed issues if he was on a business cable connection and probably again told contention tough luck

.

ntl's terms and conditions still apply.

Originally Posted by Chrysalis

I do work from home as well although the primary use of my connection is lifestyle use.

That's up to you and there are probably a lot people who do the same - the point I'm making is saying that you work from home etc won't cut the mustard with ntl. When I worked for tech support I once took a call from a stockbroker who said his webspace was down and was losing thousands of pounds for every hour it wasn't working and would sue ntl for it. When I told him that using his webspace for that sort of application was against the T&Cs, he told me ntl had better not do anything about it or he'd come down to Swansea and place a bomb in the building.

Originally Posted by Chrysalis

Is there any comment from the cable forum team regarding this? or are they ignoring it.

Ntl are aware of people's issues. The team don't need to comment on this IMO. There are obviously problems with people's speed and it's up to ntl to deal with it.

[IanUK]

Originally Posted by Russ D

Ntl are aware of people's issues. The team don't need to comment on this IMO. There are obviously problems with people's speed and it's up to ntl to deal with it.

There wouldn't be much point in the team raising these growing issues, this was raised a few months back and NTL gave them a statement if you remember that basically said that everything was fine and amounted to little more than an advert for how wonderful they were - complete waste of time - the only thing to do if you are suffering is complain - when they do nothing - leave, thats what many of us are doing (or in my case looking to do when the time is right)

NTL have no customer care when it comes to their obviously oversubscribed network, that much is obvious, the only thing left to do is hit them financially and leave.

Originally Posted by Russ D

My apologies - I didn't realise certain people were suffering from a humour bypass today.

Ntl are aware of people's issues. The team don't need to comment on this IMO. There are obviously problems with people's speed and it's up to ntl to deal with it.

I think you would have a humour bypass aswell if you are paying for something you are NOT getting.

To say NTL are aware of people's issues is fine. But it would be nice of them to actually do something about it, instead they posted a complete bull**** statement that just made it out that its all the customers fault and then goes on to highlight how good they are .

I have given them till the end of the month to sort my connection or they will lose my service completely. Not bad is it to upset a customer and drive them away in less than a month.

Before anyone says have you reported this yes i have.

Network checked the area no fault found on transmission.

Technical support blamed first my router then my pc had spyware then the fact that my pc uses Linux. Notice the MY in all that, they would not admit that there was a UBR capacity problem. " i found that out through other means"

Taken from NTL's responce to your request.

• The source and location of the data you are downloading from the Internet and the connection speed of that source, e.g. websites, email, peer to peer, streaming
• The processing power of your PC and whether it is optimised, updated and virus-free
• What else is running on your PC, especially other Internet applications
• USB is a lower capability method of connection than Ethernet, and may be shared with printers, cameras, etc. ntl recommends the use of a 100Mbps Ethernet with its super-fast connections
• Potential congestion on the ntl network at particularly busy times of day "in my case all times of the day"

I have been assured that it will be fixed at the end of the month, If its not then its goodbye NTL and thanks for all the fish.

So Humour problem i think not. NTL problem YES and will NTL do anything about it the jury is out on that at the moment.


My speed at this moment

Sun, 19 Mar 2006 12:07:20 GMT
1st 128K took 1891 ms = 69314 Bytes/sec = approx 577 kbits/sec
2nd 128K took 2031 ms = 64536 Bytes/sec = approx 537 kbits/sec
3rd 128K took 2188 ms = 59905 Bytes/sec = approx 498 kbits/sec
4th 128K took 1656 ms = 79150 Bytes/sec = approx 659 kbits/sec


To repeat this test from the source server click here.



Boy i feel better after that.

---------- Post added at 12:09 ---------- Previous post was at 12:07 ----------

Originally Posted by IanUK

There wouldn't be much point in the team raising these growing issues, this was raised a few months back and NTL gave them a statement if you remember that basically said that everything was fine and amounted to little more than an advert for how wonderful they were - complete waste of time - the only thing to do if you are suffering is complain - when they do nothing - leave, thats what many of us are doing (or in my case looking to do when the time is right)

NTL have no customer care when it comes to their obviously oversubscribed network, that much is obvious, the only thing left to do is hit them financially and leave.

Good post

[Rone]

x2.

2 good posts putting things into perspective.

[Chrysalis]

My issue is been investigated, but I will make it clear it is not as a result of official channels it is people putting time and effort in out of kindness.

The investigation so far has found nothing obvious wrong but it is still ongoing.

Their are a few reasons I havent downgraded yet but I will if I dont get a discount or the problem is resolved within a few weeks.

I do get max upload speed which is useful for me although not the primary reason for been on this tier.

My speeds do increase at quiet hours and this lets me do my downloading then. Without that increase and if I was say on 1mbit all day long I would be downloading over a longer period lagging everything much more.

If speeds were more nominal I wouldnt be suddenly queueing up large downloads in the evening but I would expect there would be less lag in live apps such as ssh, and things like driver downloads and downloads I need right away would be a decent speed and web browsing would be responsive.

Some will say to me ahh so you can download fast then, yes I can. I accept things shouldnt be max speed all day but I would expect performance to be always higher then the lower tier and of the previous 3 meg product. I would also expect honesty of tech support.