ntl Service Charges new!

[Marge]

Originally Posted by Mr Angry

Mick,

You really are starting to make yourself look a bit foolish and childish now.

If you want this forum to continue to be taken seriously, and for NTL to continue to take you seriously, then I suggest we just move on.

Please let's just leave it there.

I know Mick can fight his own battles but who the hell do you think you are telling Mick what he can and can't do ?????

Personally I think you both need to let it go, you both have your own opinions and we all know by now what they are so why not leave it there?

Or are you both playing that game my kid sister used to when she was about eleven?

Got to have the last word?

[rscott101]

If I'm reading Mr Angry's post correctly, he's saying that no service provider can charge you a 'downgrade fee' (or equivalent) whenever you change the services you opt to receive from them?

---------- Post added at 01:25 ---------- Previous post was yesterday at 23:59 ----------

Just had a PM from Mr Angry confirming that I've interpreted his post correctly.

In that case, perhaps I better do something about Plusnet - they charge £14.99 to downgrade from their Premier broadband product at £22 per month to their Plus product at £15 per month.
They aren't the only company - most broadband providers charge a fee to change between products. By Mr Angry's logic, they can only charge if the user is upgrading!

[Martyn]

Originally Posted by Mick

---------- Post added at 09:20 ---------- Previous post was at 09:17 ----------
The one off charge is relating to an installation charge to have a second box installed.

but it doesnt say anything about a monthly charge any more, so if i phone up n order it, n they charge me for it, i can moan?.. better off buying sky if you do =-/

[Neil]

Originally Posted by rscott101

If I'm reading Mr Angry's post correctly, he's saying that no service provider can charge you a 'downgrade fee' (or equivalent) whenever you change the services you opt to receive from them?

---------- Post added at 01:25 ---------- Previous post was yesterday at 23:59 ----------

Just had a PM from Mr Angry confirming that I've interpreted his post correctly.

In that case, perhaps I better do something about Plusnet - they charge £14.99 to downgrade from their Premier broadband product at £22 per month to their Plus product at £15 per month.
They aren't the only company - most broadband providers charge a fee to change between products. By Mr Angry's logic, they can only charge if the user is upgrading!

I think the issue is how much they charge-not whether they charge.

The amount charged must reflect any penalty they incur, for example if you read my earlier links re the Banks you'll see that them charging £30.00 or so to send a letter was deemed by the courts to be excessive.

Had they charged say £3.00 then the banks would probably not got into trouble, so as long as PlusNet's charge is not excessive you may be ok (it may also be that they are passing on a £14.99 charge levied on them by BT)

[Martyn]

Originally Posted by Neil

I think the issue is how much they charge-not whether they charge. The amount charged must reflect any penalty they incur, for example if you read my earlier links re the Banks you'll see that them charging £30.00 or so to send a letter was deemed by the courts to be excessive. Had they charged say £3.00 then the banks would probably not got into trouble, so as long as PlusNet's charge is not excessive you may be ok (it may also be that they are passing on a £14.99 charge levied on them by BT)

i hate these lil fees that they don't show u about prob 80% of there customers don't no about it,

i think all fees should be included in the monthly fee.. etc

[rscott101]

There's no charge from BT - it's the same wholesale broadband product, just different limits on usage from Plusnet.