[Merged] New channels?

[Rillington]

Thank you for the update Sam.

I guess it will be the end of the month now.

What are the reasons for the delay?

[invisibleboy]

thanks sam for letting us know, i find it sad that NTL cannot give a statement themseves and we have to rely on the good nature of one of there employes.


as i have said before i dont think this is really good enough and someone has messed up royal but i apreciate all the hard work you are all doing trying to get it working

[Bob]

The reason why NTL never officially announce channel launches until after they happen has been expressed on many ocassions.

You have to remember that being part of this forum puts us in a priviledged position because we get to know alot more than the average NTL customer. NTL haven't officially announced a dealy to its customers because it never officially announced the new channels to ALL of its customers.

[Nemesis]

^^^^^^^^^^^
What he said

[Wicked_and_Crazy]

Originally Posted by invisibleboy

as i have said before i dont think this is really good enough and someone has messed up royal but i apreciate all the hard work you are all doing trying to get it working

No one has messed up at all. NTL have not commited to providing you with the new channels yet. What they have commited to is providing you with your existing channels. Adding new channels should not put your exisiting service at risk and hence the reason that you dont yet have the new channels yet as they are not confident that it wont degrade your existing service.

[Nemesis]

Lets get this straight.

We have forged a good relationship with ntl over the last 6 months+. As part of this we have negotiated the release of information that is ahead of time, so that we can bring you the latest news before it goes public.

With this situation ntl gave us the release of the new channels ahead of time. The public would not have got this news until the day of the release of the new channels.

As it happened there obviously were issues with the new channel, and quite rightly, ntl postponed the release until they were sure they were stable. We have been kept informed, and will continue to be.

We could always revert to how it was and only inform you after the event .....

[invisibleboy]

Originally Posted by Bob

The reason why NTL never officially announce channel launches until after they happen has been expressed on many ocassions.

You have to remember that being part of this forum puts us in a priviledged position because we get to know alot more than the average NTL customer. NTL haven't officially announced a dealy to its customers because it never officially announced the new channels to ALL of its customers.

i stand corrected please accept my apologies no offence intended to anyone

[Rillington]

I use this site for all ntl information and I think all of us should welcome the good relationship this site has with ntl and long may it continue.

[garyparson]

I don't get how some people can't understand others getting cheesed off with yet another NTL delay. Don't tell someone that they're gonna get something at a certain date and be arsey when they complain that it hasn't happened.

If you don't want people upset over delays don't tell them specific dates.

a) xtra channels coming this monday deffinately.

b) ntl are planning to add more channels this week subject to testing.

one of these doesn't build your hopes up so much but both say pretty much the same thing. Anyway I'd best shut up as we don't need more dummies on the floor.
__________________

surely someone has a list somewhere that gets regular updates as to what's going on with the cable tv side of operations ie

September
12th - Rollout of 3.2 software in Warrington
13th - Rollut of 3.2 software in Wallasey
30th - x new channels to be launched

October
01st - Rollout of VOD software in Bagshot
01st - Rollout of VOD software in Farnborough

November
12th - 3MB BB Upgrade to 10MB on Bromley

Yeah i know that I just made that up but there must be a list somewhere within NTL and if it's kept up to date then there wouldn't be a big deal with these kind of things and 70% of posts wouldn't need to be made. A 12 month rolling calendar of events maybe?

[huxleypiguk]

I'm sure that such a list exists, but I think that the phrase "Commercial in Confidence" will be stamped all over it !

I do agree that managing of expectation is important.

[Wicked_and_Crazy]

Originally Posted by garyparson

I don't get how some people can't understand others getting cheesed off with yet another NTL delay. Don't tell someone that they're gonna get something at a certain date and be arsey when they complain that it hasn't happened.

If you don't want people upset over delays don't tell them specific dates.

a) xtra channels coming this monday deffinately.

b) ntl are planning to add more channels this week subject to testing.

one of these doesn't build your hopes up so much but both say pretty much the same thing. Anyway I'd best shut up as we don't need more dummies on the floor.
__________________

surely someone has a list somewhere that gets regular updates as to what's going on with the cable tv side of operations ie

September
12th - Rollout of 3.2 software in Warrington
13th - Rollut of 3.2 software in Wallasey
30th - x new channels to be launched

October
01st - Rollout of VOD software in Bagshot
01st - Rollout of VOD software in Farnborough

November
12th - 3MB BB Upgrade to 10MB on Bromley

Yeah i know that I just made that up but there must be a list somewhere within NTL and if it's kept up to date then there wouldn't be a big deal with these kind of things and 70% of posts wouldn't need to be made. A 12 month rolling calendar of events maybe?

Why cant you understand that if NTL release information officially then its a commitment to the customer and likely to happen. If information is released via this site then it has to be taken in the light that the information is provided and that is its a provisional schedule, with no commitment which therefore may or may not happen due to unforseen issues.

Stop whinging, get a life and let the guys and girls at NTL get on with resolving the problems that they have obviously found and that they have trapped before the customer was aware.

[garyparson]

Originally Posted by Wicked_and_Crazy

Stop whinging, get a life and let the guys and girls at NTL get on with resolving the problems that they have obviously found and that they have trapped before the customer was aware.

Like the widescreen issue?
Like the sound issue?
Like the box resetting to channel 7?
Like the channels freezing issue?
Like the interactive always crashing?
Like the interactive takes an hour to do anything when you press a button?

yeah, lets the boys and girls at ntl keep it up.

I pay £90 a month to NTL so if my service is crap i'll 'whinge' as much as i like till i get a service that matches what I pay for. Got it. Good.

[Nemesis]

Originally Posted by garyparson

Like the widescreen issue?
Like the sound issue?
Like the box resetting to channel 7?
Like the channels freezing issue?
Like the interactive always crashing?
Like the interactive takes an hour to do anything when you press a button?

yeah, lets the boys and girls at ntl keep it up.

I pay £90 a month to NTL so if my service is crap i'll 'whinge' as much as i like till i get a service that matches what I pay for. Got it. Good.

All of these are being worked on ....

I have to ask, if you have soooooo much to whinge about, why stick with them ?

[garyparson]

Why should i change my tv, phone and broadband? Too much f'ing hassle, that's why. Cable should be miles ahead of Sky in terms of developement but it's not. I'm holding out that one day they'll get their act together and give us a service that's worth £90 a month that I pay. I think the phone is the only thing that works as it should.

[ntlrocks]

Not that much hassle, but if you go elsewhere, it'll be even more than £90...a nd who wantsd satallite when the winter is coming in with all its bad weather!