Superhub R30 - Superhub R29 is no more.... - Page 7

jb66 · 03-09-2011, 22:15

That's shocking, an engineer doing his job, he should have risked going down the disciplinary route for not following procedure

callummackenzie · 03-09-2011, 23:02

Quote:

Originally Posted by jb66

That's shocking, an engineer doing his job, he should have risked going down the disciplinary route for not following procedure

This same engineer forced me to have my SH installed next to my STB as he said he would not be paid for installing it upstairs. I the customer was refused the install where I wanted it because as far as he was concerned I could use the wireless! When I told him I didn't want to use wireless and that I wanted to use the ethernet he decided to ignore that and as a good will gesture leave me with a wireless dongle. And tbh, the install, was the last one the engineer was doing that day. 4.45 on a Friday and it was clear he wanted to get home as fast as he could

And less cheek mate, I spoke in depth with Virgin media installs prior to getting the house move done and I was promised that they would allow me to keep my modem as they acknowledged the issues with the SH. I told him that my router is far superior to the SH and I was promised that the modem could be used.

This leads me to think I had a [MOD EDIT-Please don't try to get around the swear filter] engineer who couldn't have cared less about my install and who's only priority was getting home so he could get ready to go to the pub! Like I said, If the SH can operate as a modem and allow me to use my own gear without need to bodge about with DMZ and such then I will happily have one, if they cant they can either reconnect my modem or come collect their equipment.

**Damien** · 03-09-2011, 23:10

Please keep on topic guys

callummackenzie · 03-09-2011, 23:11

Apologies over the swear filter, won't happen again.

jb66 · 04-09-2011, 07:16

Your well within the 28 day happiness guarantee so get on the blower to get your modem moved, thats unacceptable

callummackenzie · 04-09-2011, 09:21

Quote:

Originally Posted by jb66

Your well within the 28 day happiness guarantee so get on the blower to get your modem moved, thats unacceptable

Thats a good idea mate, didn't realise I would be able to do that, cheers for the info. I will give them a call tomorrow

Bullstein · 04-09-2011, 09:33

Im using the R30 in modem mode with my Netgear WNDR3700 and everything is working perfectly

They need to get this out soon

Rob King · 04-09-2011, 10:21

i emailed Mark Wilson at the Virgin Media forum , also they took my Modem away but left the Netgear Wireless Router Customer services they gave me that as a gift so do i now sell it on ebay ?

Peter_ · 04-09-2011, 10:41

Quote:

Originally Posted by Rob King

i emailed Mark Wilson at the Virgin Media forum , also they took my Modem away but left the Netgear Wireless Router Customer services they gave me that as a gift so do i now sell it on ebay ?

If it is a Superhub or a hub you cannot sell it as for one it will not work and at all times the box remains the property of Virginmedia.

Rob King · 04-09-2011, 11:02

the modem looked like a superhub but was laying on its side

like this one .. http://www.broadband-finder.co.uk/bl...s-cable-modem/

But left the Netgear WNR2000 wireless router

Peter_ · 04-09-2011, 11:07

Quote:

Originally Posted by Rob King

the modem looked like a superhub but was laying on its side

like this one .. http://www.broadband-finder.co.uk/bl...s-cable-modem/

But left the Netgear WNR2000 wireless router

Do you still have services or just the router as plenty of those routers are on Ebay, you just cannot sell the modems or the hubs.

Rob King · 04-09-2011, 11:29

i am a vip100 customer

swiftflo · 04-09-2011, 15:55

Received R30 download Friday night/Saturday morning. I changed the settings on the SH to modem mode, so that I could continue to use my Apple Extreme base station.
Then the problems started, I could not connect to the internet no matter how I tried. In desparation I phoned a friend who had been on the R29/R30 beta test program for some time. Fortunatley he also had had the same problem when he changed the SH settings and knew how to overcome the problem

adzzzbatch · 04-09-2011, 15:58

Quote:

Originally Posted by swiftflo

Received R30 download Friday night/Saturday morning. I changed the settings on the SH to modem mode, so that I could continue to use my Apple Extreme base station.
Then the problems started, I could not connect to the internet no matter how I tried. In desparation I phoned a friend who had been on the R29/R30 beta test program for some time. Fortunatley he also had had the same problem when he changed the SH settings and knew how to overcome the problem

How do you find using the Apple as a router?

I've got an Express that I just use for my music atm, but the SH is getting on my nerves!

swiftflo · 04-09-2011, 16:05

l

Quote:

Originally Posted by adzzzbatch

How do you find using the Apple as a router?

I've got an Express that I just use for my music atm, but the SH is getting on my nerves!

No problems with the Apple EBS. I have always had excellent use out of the S/H connected to the AEBS. I can honestly say I have never ever had a problem with the S/H since it was installed 4 moths ago. Today I have had no problems with S/H/ AEBS, especially after yesterdays problems.

All in all a very satisfied VM customer.