125M Vmng300 - Page 7

pip08456 · 24-03-2011, 23:45

To show how VM treat their custmers with so much disrespect?

BenMcr · 24-03-2011, 23:47

Quote:

Originally Posted by pip08456

To show how VM treat their custmers with so much disrespect?

We are talking about one agent who has offered something they shouldn't, that every other employee on here has spend the whole night saying they shouldn't have offered.

I am not defending the employee because he is 100% wrong, and what he offered you needs to be reported

What you were offered is not VM policy, is not part of the product and is not part of the training. So to say 'VM treat their customers with so much disrespect' is incorrect

pip08456 · 24-03-2011, 23:53

I'm sorry but you are wrong Ben, as I said before he referred to his manager. That in itself means it is no "one person".

I purposely haven't named the said employee as he went to his manager for guidance.

(either that or he put me on hold for fun!)

BenMcr · 24-03-2011, 23:56

Quote:

Originally Posted by pip08456

I'm sorry but you are wrong Ben, as I said before he referred to his manager. That in itself means it is no "one person".

In that case they both need to be reported

I was involved in the launch of 100Mbit and I can guarantee at no point was 100Mbit at launch via a VMNG300 modem authorised via any department or under any circumstance

pip08456 · 24-03-2011, 23:58

Quote:

Originally Posted by BenMcr

We are talking about one agent who has offered something they shouldn't, that every other employee on here has spend the whole night saying they shouldn't have offered.

I am not defending the employee because he is 100% wrong, and what he offered you needs to be reported

What you were offered is not VM policy, is not part of the product and is not part of the training. So to say 'VM treat their customers with so much disrespect' is incorrect

Wrong again Ben!

Sorry Ben looks like cross posting!

BenMcr · 25-03-2011, 00:00

Quote:

Originally Posted by pip08456

Wrong again Ben!

Whatever

As you have obviously made up your mind, at this stage I give up trying to explain it

Enjoy BT Infinity

pip08456 · 25-03-2011, 00:07

Again sorry Ben, I'd already made up my mind before any of you're reps rang me.

If not I would not have ordered it surely?

I will hide the modem when your engineer makes a pointless visit (not my fault) and I will see if it works.

Took 7 pages for you to see I was leaving though didn't it?

BenMcr · 25-03-2011, 00:14

Quote:

Originally Posted by pip08456

Took 7 pages for you to see I was leaving though didn't it?

Nope, saw that in post 1

pip08456 · 25-03-2011, 00:37

I will leave this thread with this

Masque said the acid test would be..........

Let's see................

Peter_ · 25-03-2011, 04:53

Quote:

Originally Posted by pip08456

Never mind Whoops!

I've posted back and sent Rose a PM pointing out the issues.

To be quite truthful it does get tiresome when all you get from staff is VM expect etc.

Rose is 2nd line and therefore one of the 100Mb support agents as per my previous posts above even they will not do the swap as they know more than any 1st line agent that VMNG300 modems are not allowed on the 100Mb tier.

Virginmedia have made this the policy with regards 100Mb so regardless of the being a possibility the VMNG300 may work without any issues they do not want that modem on that tier.

Most Retentions agents and managers do not have any idea about how the system actually works and will not have even thought to call the 100Mb team for advice on this issue, because if they had we would not have this thread because the advice would never have been given to you about keeping the VMNG300 modem to try and re add to your account.

Nopanic · 25-03-2011, 05:55

Morning all .. what a lovely way to start a Friday ...

pip08456 let me apologies on behalf of the agent you spoke to and his manager. Let me also apologise to the poor tech that is going to get the abuse when he comes round to try and do his job

I'll apologise to Ben for wasting his time and to Masque having to correct a fellow VM employee. I would also like to say a big sorry to all the readers out there that just wasted 20 minutes of their lives reading the same posts from you over and over and over ...

For someone who doesn't care, you've carried a thread on 7 long and painful pages ..

I read a tech say he could hit both modems to give you service .. that's not possible .. its got nothing to do with process, its just not possible to do.

If your account fails to disconnect, you will have a vmng on the current service you have now and 100Mb on the Superhub .. that is the closest to the situation the agent and his "manager" promised you.

If you would like to give me their names I will make sure they get the training they require .. if you don't .. well not much we can do .. having spent so much of our time already ..

Love you

Peter_ · 25-03-2011, 06:12

I have actually found this thread mildly amusing especially with the regards to the promises made by departments who should know better.

Chrysalis · 25-03-2011, 06:25

What would happen if an agent did register a vmng300 on 100mbit, it sounds like from what I am reading he probably would get sacked if caught.

Nopanic · 25-03-2011, 06:35

Quote:

Originally Posted by Chrysalis

What would happen if an agent did register a vmng300 on 100mbit, it sounds like from what I am reading he probably would get sacked if caught.

He's not going to get sacked, but VM want the process following to allow future improvements. They may at some point bring another device out that is a version of the VMNG ..

In theory, if things work as they should an agent wont be able to add a 100Mb service to an account. The modem will be removed when the tech installs the 100Mb.

jb66 · 25-03-2011, 09:07

Imagine.... A vmg400! Drool