Upgrade from 2 - 10 meg

[VMboy]

Originally Posted by gulf4uk

okey so i get my new modem in the post unpack and install . Dial Virgin to register it so is this where the Fun Starts what do i need to know what to say to whoever probably in India and will it work properly as mine already does and did on 10.
Oh and I still will not get the 10MB When i change the modem Will I ? Come on
now its not going to happen same time is it ? i just wonder what would happen
now ive registered and dont change the modem Because i know this one is ok
I belong to the "IF IT ISNT BROKE DONT FIX IT " and mine isnt Broke school .
First and formost its an upgrade of Modem nothing to do with the Change of speed
most people who signed up with NTL Have perfectly Able modems.

Can I ask which modem/model you had previously?

---------- Post added at 21:47 ---------- Previous post was at 21:42 ----------

What's all this about registering for an early upgrade?

I am on 2meg, do I have to do anything for this upgrade to the speed?

And also I have a Motorola Surfboard Modem SB5100, will I require a new modem for the upgrade from 2 to 10meg??

[gulf4uk]

I Have the silver NTL Home 200 from first install to present Day its been no
trouble. You can understand our feelings about this as mine and many others
Dealings with call center have at times been very heated and frankly a pain in
the rear so if its that way we have to set up new modem then i am am worried
and are these new things reliable i dont want to spend hours on phone trying
to explain to India what the problem is with probably little result .
Yes i know somone now will jump on me and say thats rubbish they do there
job properly and there few problems but you i and i know thats not so
I Can install the modem i can fault fnd as well and yes i can and regular set
up windows on new systems so i know what i am doing i just dont want my
System FIXED when it isnt BROKE It works leave it alone .

[BenMcr]

All you do when the modem gets swapped is read out the MAC address on the modem. Thats it. It takes about a minute on the call

[VMboy]

Originally Posted by gulf4uk

I Have the silver NTL Home 200 from first install to present Day its been no
trouble. You can understand our feelings about this as mine and many others
Dealings with call center have at times been very heated and frankly a pain in
the rear so if its that way we have to set up new modem then i am am worried
and are these new things reliable i dont want to spend hours on phone trying
to explain to India what the problem is with probably little result .
Yes i know somone now will jump on me and say thats rubbish they do there
job properly and there few problems but you i and i know thats not so
I Can install the modem i can fault fnd as well and yes i can and regular set
up windows on new systems so i know what i am doing i just dont want my
System FIXED when it isnt BROKE It works leave it alone .

I know exactly where you are coming from.

And all I would like is for someone to tell me if my Motorola Surfboard Modem SB5100 will not be required to be changed for the auto upgrade from 2meg to 10meg, as I feel the same and don't want the hassle of driver issues on the 98 system.

I agree if it ain't broke.............

[Peter_]

Originally Posted by VMboy

I know exactly where you are coming from.

And all I would like is for someone to tell me if my Motorola Surfboard Modem SB5100 will not be required to be changed for the auto upgrade from 2meg to 10meg, as I feel the same and don't want the hassle of driver issues on the 98 system.

I agree if it ain't broke.............

It should be fine on 10Mb but if it ever goes wrong it will be replaced with the Ambit 256.

[BenMcr]

Originally Posted by VMboy

I know exactly where you are coming from.

And all I would like is for someone to tell me if my Motorola Surfboard Modem SB5100 will not be required to be changed for the auto upgrade from 2meg to 10meg, as I feel the same and don't want the hassle of driver issues on the 98 system.

I agree if it ain't broke.............

None of the new modems have any Drivers - they are all connected via Ethernet

If you are connecting via USB you will need a new modem (and may be the reason why they are being sent out)

[gulf4uk]

I Think on win 98 the problems will start but i solved one old Laptop problem getting
back on line when internal Modem failed we tried a new card no drivers for 98 but
went on EBAY and for a fiver got a USB wireless Dongle that came with Win 98 drivers
one chuffed Person. chap in Hong kong when we aked about drivers assured us was on a disk and they were good old ebay

[Peter_]

Originally Posted by BenMcr

None of the new modems have any Drivers - they are all connected via Ethernet

If you are connecting via USB you will need a new modem (and may be the reason why they are being sent out)

All Motorola modems have Ethernet ports and if on 10Mb should not need replacing unless the modem is faulty.

[Mullington]

Upgrade timetable

Hi,

We'll be updating this page shortly to provide you with the info you need to check the progress of your speed upgrade.

Thanks,

The Virgin Media Broadband Team.

that's really useful...lol

[VMboy]

I fitted my own Ethernet card in my 8 year old computer some time ago as USB caused problems, and I have had a stable connection ever since, so looks like I won't require a new modem.

I have just sent VM an email asking them when I should be receiving this free upgrade, it will be interesting to hear what they say.

---------- Post added at 22:38 ---------- Previous post was at 22:35 ----------

Originally Posted by Mullington

Upgrade timetable

Hi,

We'll be updating this page shortly to provide you with the info you need to check the progress of your speed upgrade.

Thanks,

The Virgin Media Broadband Team.

that's really useful...lol

Can you provide a link to the page please that has the message?

---------- Post added at 22:40 ---------- Previous post was at 22:38 ----------

Found it.

http://www.virginmedia.com/myvirginm.../timetable.php

---------- Post added at 22:47 ---------- Previous post was at 22:40 ----------

Does this upgrade just happen, or do we need to register?

[BenMcr]

You need to register through My Virgin Media

[VMboy]

Here is some useful info I found re this.

http://www.virginmedia.com/customers/even-faster.php

---------- Post added at 23:01 ---------- Previous post was at 23:00 ----------

Originally Posted by BenMcr

You need to register through My Virgin Media

Sorry but I think you are incorrect on that, please read my link.

http://www.virginmedia.com/customers/even-faster.php

[BenMcr]

http://www.virginmedia.com/myvirginmedia/gofaster/

Please read this one

---------- Post added at 23:05 ---------- Previous post was at 23:04 ----------

Although I think that link will only work where the upgrade is ready to go

[mercyground]

http://www.virginmedia.com/myvirginmedia/gofaster/

cant use it. My master email is a dialup acc. I cant find the login details for our new place which is the bb acc(we set it up and never used it. Had to reload laptop and i never backed up the details)

Trying to use the dont know your usernames/password link just fails out after putting in bill details etc.

Error!

* Password reset error.

An internal error has occurred. Please try again later.

Yay for one sign on systems eh? /me grumbles.

Guessing i'm going to need to phone in morning and jump the 7 circles of call center hell.

Oh well upside is i'll be able to move my email to this account i suppose.

:edit: urm. dont suppose i could just create a new master account using the new virginmedia addy could i?

[RandomLocation]

The password reset feature doesn't function correctly, you're going to have to call customer support and have them restore the account credidentials; I had to.

/myvirginmedia/gofaster/ also states that it cannot recognize my speed.



Perhaps this is the upgrade being done in this area?