*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 68

chrislee_88 · 01-04-2005, 11:28

Sorry if this has already been said but I hav an samsung box already installed but still only recieving internet upto 1Mb. Will I have to phone up customer service to get it upgraded, if so what information will I need?

paulyoung666 · 01-04-2005, 11:37

Quote:

Originally Posted by chrislee_88

Sorry if this has already been said but I hav an samsung box already installed but still only recieving internet upto 1Mb. Will I have to phone up customer service to get it upgraded, if so what information will I need?

hi and

to the site , you can wait till they get round to you , ring c.s. up or go to here and try doing it manually

chrislee_88 · 01-04-2005, 11:39

Thanks Paul, i'm gonna probably wait 2 c if it gets upgraded automatically in the nxt few weeks, not really 2 much bother 4 me. Thx again 4 quick reply.

paulyoung666 · 01-04-2005, 11:40

Quote:

Originally Posted by chrislee_88

Thanks Paul, i'm gonna probably wait 2 c if it gets upgraded automatically in the nxt few weeks, not really 2 much bother 4 me. Thx again 4 quick reply.

no problem , 1 thing to add , if you try to do it online you need your original username and password

Ignition · 01-04-2005, 11:41

Quote:

Originally Posted by redmen1892

Just spent an hour on the phone to a CS, to cut a long story short after doing a load of speed tests to confirm speeds, NTL have moved me onto a different UBR. Whilst this has made the tests go quicker the response times are still way below what I'm paying for, the supervisor said that he'll look into it, however he did caveat NTL by stating that there are migration issues and as a result some users speeds are not correct

, given time they should be ok.

We'll see shall we, if they don't improve then i'll can my Cable, Broadband and Phone and take my business elsewhere.

Fixed.

ntluser · 01-04-2005, 11:57

Quote:

Originally Posted by RUCYJ

I've just had my Pace replaced. You need to phone up to order it.

Quick exchange by the engineer who turned up as arranged, but make sure he's logged in your Postcode before he goes.

The speed upgrade should be automatic once it all comes back online, which may take a few hours, so arrange it for a non-critical day!

I had problems with my account seizing up on their mainframe, so it took several days to get me back online. The TV channels came back on the same day after I called CS up.

However, they don't tell you that you need to re-register your PC, so go through the original start up process. You'll need your PID & Password from the original letter.

CS & TS were courteous & helpful, but my problem seemed to confuse them. CS did call back as promised, so overall I'm happy with support. I assume the problems were a one-off, but be prepared.

I haven't done a specific speed test yet, but it's clearly much quicker.

Thanks for that, RUCYJ. At least I have some idea what to expect. The engineer is coming in one of the morning sessions so I'll have the afternoon and upto 8pm to sort out any problems.

powerbladder5.0 · 01-04-2005, 14:01

Hi all,
Just went to ntlworld web page and selected upgrade speed and hey presto I am now on 3mb instead of 1.5mb. Couldnt believe it worked after all I've read about the problems that ppl are getting. Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address. Hope this helps

5.0

Chris W · 01-04-2005, 14:08

Quote:

Originally Posted by powerbladder5.0

Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address.

Glad you are upgraded, but what you have said is incorrect- as far as the ntl system/ modem is concerned, a router connected to it is just a device with a mac address- same as a pc/ xbox/ ps2 etc etc.

It is perfectly possible to upgrade with a router connected. Being unable to identify the mac of the modem is most likely caused by a proxy server being specified

ian@huth · 01-04-2005, 14:11

Quote:

Originally Posted by powerbladder5.0

Hi all,
Just went to ntlworld web page and selected upgrade speed and hey presto I am now on 3mb instead of 1.5mb. Couldnt believe it worked after all I've read about the problems that ppl are getting. Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address. Hope this helps

5.0

Of course the NTL system can detect your Cable Modems MAC address, router or no router.

powerbladder5.0 · 01-04-2005, 14:13

Well when I first tried the upgrade the website couldn't find my cable modem, when I disconnected the router and connected the modem directly the cable modem was found and the upgrade went through

Actually thinking about it, the router is after the modem anyway so I dont know why it didnt work first time round

Perhaps the upgrade page needs to see the computer too, which it wouldnt do because of the NAT on the router (I think) - hehe.

5.0

BBKing · 01-04-2005, 14:34

Did you reboot the CM? That would repopulate the database linking CM MAC to PC/router IP and (if the problem was that it had somehow forgotten the previous link) would fix the problem.

powerbladder5.0 · 01-04-2005, 14:37

I did reboot the modem when i disconnected the router, have found in the past that if I leave the CM switched on when doing this it doesnt always work. So now I just switch everything off, switch the connections, switch everything back on again

5.0

dilli-theclaw · 01-04-2005, 15:00

Ok I live in bedfordshire.

Is it possible for me to have just a set top box to do both my internet and TV?

Or do I need to have a cable modem and set top box as I do at the moment?

paulyoung666 · 01-04-2005, 15:18

Quote:

Originally Posted by dilligaf1701

Ok I live in bedfordshire.

Is it possible for me to have just a set top box to do both my internet and TV?

Or do I need to have a cable modem and set top box as I do at the moment?

cant see why not

dilli-theclaw · 01-04-2005, 15:20

Quote:

Originally Posted by paulyoung666

cant see why not

I'll have to give them a call when I'm off work again and see if I can do that then.