*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 66

Oldvinyl · 28-03-2005, 15:06

I just called CS to upgrade 300 to 1MB. He said I need a new silver STB but here it says my black STB can operate 1MB
http://www.cableforum.co.uk/article...-from-8th-march
He said he will call me on my mobile tomorrow about 09.30 to arrange

paulyoung666 · 28-03-2005, 15:13

as far as i know it will handle 1mb service and no more

Wallace · 28-03-2005, 17:10

Hi,
I am on the 750K service via a Pace STB. I am upgrading to the 2M service FOC. I have an appointment for the 4th April for an engineer to call and replace my Pace STB for a Samsung unit. All well so far.
My question is this: Should I not be running at 1M now and then 2M when the new STB is fitted or is it normal to be still at 750K until the new STB arrives then one jump to 2M ?

Thanks.

Stan the Man · 28-03-2005, 17:21

Hi Wallace

, i had the exact same upgrade requirements as yourself. They won't upgrade you to 1mb just for the few days until they deliver & set up your NEW Pace box for TV for you.

Read my installation experience on page 59 of this thread, i'm sure it will enlighten you to a few things you will need to do once your box is installed.

I think you will be surprised it's not quite as simple as it may seem. Hope this helps.

Yours
Stan

castlekeep · 28-03-2005, 17:23

Quote:

Originally Posted by shamstar

It will.. but you will need to wait for NTL to do it. Using the link you can do it yourself right now.

P.S

3Mb rocks!

Hi Shamstar,

Isn't the link only for SCAM's and not for STB's ?

Phil.

Stan the Man · 28-03-2005, 17:29

Quote:

Originally Posted by castlekeep

Hi Shamstar,

Isn't the link only for SCAM's and not for STB's ?

castlekeep note the thread title

Re: *ALL* Speed Upgrade Discussion In Here Please

glyn · 28-03-2005, 19:58

wondered if anyone cud help plse - i've been trying to upgrade my 750 to 2mb connection thru the ntl upgrade page http://www.ntlworld.com/data-feeds/e...cablemodem.php
but i can onlyconnect when i go thru a proxy server and then i am instructed to take off the proxy and go direct because it can't read my mac address - problem is that when i do connect to the internet direct i can't get on to the page - it times out - despite trying sevarl different ways trying to connect i can only get there thru a proxy server anything else just won't connect - mi use firefox but have also tried IE6 and Opera - none of which will connect to the page when i bypass any proxy servers - any ideas plse?

Graham M · 28-03-2005, 20:34

Quote:

Originally Posted by Stan the Man

castlekeep note the thread title

Re: *ALL* Speed Upgrade Discussion In Here Please

Huh? He's asking if the NTL Upgrade link is only for SACMs, and he is correct.

Stan the Man · 28-03-2005, 23:24

Quote:

Originally Posted by Zeph

Huh? He's asking if the NTL Upgrade link is only for SACMs, and he is correct.

Quite correct Zeph you spotted my missunderstanding/ignorance of what had been really said

must read more carefully in future

Oh & sorry to you as well castlekeep

shamstar · 28-03-2005, 23:44

Quote:

Originally Posted by castlekeep

Isn't the link only for SCAM's and not for STB's ?

Phil.

Yea, sorry about that - missed the bit where you said STB... guess you'll just have to wait

.
But maybe a phone call could speed things up for you?

progers · 29-03-2005, 07:19

Just upgraded to 1 Meg from 300K. Tried doing it through the web page link but it kept saying this is the wrong user for this broadband account (I tried all the user names!)

Phone call to CS yesterday, service applied, rebooted modem, nothing happened! Waited patiently, all day, nothing happened.

Phone to CS 08:03 this am, applied service, rebooted CM, WWHHHHIIIIZZZZZZZZZ at 1 meg

Graham M · 29-03-2005, 08:53

Nice 1 Progers! Just dont use it all at once

MikeyB · 29-03-2005, 09:26

Just called ntl CS to ask for the speed upgrade.
My call was answered by a nice lady in about 6 mins who put the upgrade from 750 - 2Mb thru the systems very quick, and asked me to reboot my modem in about half hour.

Ten seconds after putting the phone down, my modem re-booted itself, and it's 2Mb lovely goodness

Tue, 29 Mar 2005 09:23:20 GMT
1st 128K took 547 ms = 239620 Bytes/sec = approx 1994 kbits/sec
2nd 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec

Big

to ntl from me on this one.

redmen1892 · 29-03-2005, 10:16

Hello,

I live in the Leamington Spa Area (CV32), upgraded this morning via the website to 3mb, was formally on 1.5mb. Have run some speed tests and the results don't seem right.

Before Download was approx. 1492kps, upload was approx 256kps
Now Download is approx. 60kps, and upload is 229kps.

I've power cylced my NTL CM and run the same tests again but the results are still constant

Before I go wasting half my day on the phone to NTL is there anything else I should be looking for or trying?

Thanks

Jon

muckshifter · 29-03-2005, 10:58

Quote:

Originally Posted by redmen1892

Hello,

I live in the Leamington Spa Area (CV32), upgraded this morning via the website to 3mb, was formally on 1.5mb. Have run some speed tests and the results don't seem right.

Before Download was approx. 1492kps, upload was approx 256kps
Now Download is approx. 60kps, and upload is 229kps.

I've power cylced my NTL CM and run the same tests again but the results are still constant

Before I go wasting half my day on the phone to NTL is there anything else I should be looking for or trying?

Thanks

Jon

Phone them up I'm afraid ... I was just there and it was quite quck. You are still on 1.5, as I am, and it really does look as though we'll just have to wait untill they get around to us.