New Speed Upgrades 8th March. (Part 3) - Page 65

ikthius · 08-03-2005, 23:08

Quote:

Originally Posted by scrotnig

I'll have a word with customer services tomorrow and ask that in the interests of fairness they fob people off more consistently.

Seriously, I don't know why you've not had your upgrade through, it needs someone with systems access to check it's been done correctly.

cool, and could you tell them for fairness to be less polite as well?

only kidding, she was a nice lady that I spoke to, and she said that it would be done asap, but that never happened.

anyway, have a nice night I am off to bed, cause it is freezing here, and I am tired.

ik

scrotnig · 08-03-2005, 23:09

Quote:

Originally Posted by Albie

Admin Edit (Rich M) - No personal attacks please!

Well, at least now we know *nobody* will help you at all!

ikthius · 08-03-2005, 23:11

Quote:

Originally Posted by scrotnig

Well, at least now we know *nobody* will help you at all!

what he said.

thats is very unfair, and you being a newbie albie.

ik

purenuman · 08-03-2005, 23:11

Quote:

Originally Posted by Albie

Admin Edit (Rich M) - No personal attacks please!

And that post shows you are better than him??

I wonder if you'll get your help now..............

Richard M · 08-03-2005, 23:12

OK, please stop quoting him - I've had to edit three posts already!

scrotnig · 08-03-2005, 23:13

Quote:

Originally Posted by purenuman

And that post shows you are better than him??

I wonder if you'll get your help now..............

Looking at his previous posts they aren't generally too nice either frankly.

Eeeh, I don't know. When I were little you could leave your back door open and still have change from a shilling. And all this were fields....

Richard M · 08-03-2005, 23:13

Back on topic please guys...

getchin · 08-03-2005, 23:14

Quote:

The username (XXX) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

That's what I get as well

Any news on the auto upgrades for Port Talbot/Swansea?

Craig

Scope · 08-03-2005, 23:19

Quote:

Originally Posted by getchin

That's what I get as well

Any news on the auto upgrades for Port Talbot/Swansea?

Craig

According to CS we get this error message because the system is busy, but I dont think they guy knew what he was talking about. I guess the CM MAC address is not configured correctly against our accounts, so when it does a lookup it fails.. Would be nice if somebody working for CS would be able to check this.

punky · 08-03-2005, 23:20

Quote:

Originally Posted by SnoopZ

Does anyone know for sure if I upgrade from 750k > 2meg online that it wont affect my current pricing plan?

I have always paid ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£19.99 for the 600k/750k service as I was one of the people who decided to buy the cable modem rather than rent it when that option was available years ago.

Im not sure whether I should sit back and wait for the upgrade or risk it and upgrade online, and hope Ntl don't screw things up and bill me ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 a month.

Also what would happen to my pricing plan if I upgraded to the 3meg service? would they charge me full price and send me a new modem or would i get it at a ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 discount ?

SnoopZ

Considering I have gone through 3 tier changes in 30 mins I shudder to think what my bill is going to be like. Hopefully I ended up on the same price as I started so bit of luck, it will ignore the other 2 (or at least overridden them). NTL aren't renouned for their billing skills, even when tiers don't change. Still, think positive thoughts!

Albie · 08-03-2005, 23:22

Quote:

Originally Posted by scrotnig

Well, at least now we know *nobody* will help you at all!

What a *******.

scrotnig · 08-03-2005, 23:25

Quote:

Originally Posted by Albie

What a *******.

See, I'm one of the people who could possibly have helped you tomorrow. However, I certainly won't now, and I very much doubt anyone else will from here.

You'll have to ring ntl, but if you speak to the staff like you've spoken to members here, they won't help you either.

**Paul** · 08-03-2005, 23:25

Quote:

Originally Posted by Albie

What a ********.

and for that you earn a 7 day suspension. Goodbye.

purenuman · 08-03-2005, 23:26

Quote:

Originally Posted by Albie

What a EDIT.

Are you?

Sorry mods I'll leave him now

scrotnig · 08-03-2005, 23:27

Quote:

Originally Posted by punky

Considering I have gone through 3 tier changes in 30 mins I shudder to think what my bill is going to be like. Hopefully I ended up on the same price as I started so bit of luck, it will ignore the other 2 (or at least overridden them). NTL aren't renouned for their billing skills, even when tiers don't change. Still, think positive thoughts!

If all the tier changes were on the same day then only the first and last will affect the billing.