*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 64

Paul K · 24-03-2005, 08:16

Quote:

Originally Posted by Esseilte

After reading about the upgrades, it looks like I have one of the old boxes and can't get the 2mb unless we change the box. However, the set top box belongs to my parents, and I'm not sure I'm going to be able to convince them to change the box. I forsee an argument along the lines of "The television is fine, why should we?". Can anyone tell me how much hassle would be involved in changing over to a cable modem? Are NTL likely to try to discourage it, what sort of wiring/cabling might be involved, any costs? I'm wondering if it might be worth just doing that if I can.

Your parents won't lose anything by swapping the box but you can argue the point that it is more reliable/ stable than the Pace units and it's a nice shiny silver unit that looks a lot nicer than the old STBs. As for getting a SACM put in, unless there is a problem with the STB NTL will normally refuse to install a SACM as the Set Top Box is there to provide the broadband feed.
All that is involved in the swap is the old STB is unplugged and the new one is connected in it's place, it doesn't take long and rarely involves any problem for the customer

parky · 24-03-2005, 11:20

Keep an eye on your bills when they arrive.

I just got mine and they charged me for the 750KB and 2MB services for the same month AND and an extra amount for the 2MB service I had in the last month.

They overcharged me by ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£36 in total !!
__________________

Quote:

Originally Posted by Paul

Your parents won't lose anything by swapping the box but you can argue the point that it is more reliable/ stable than the Pace units and it's a nice shiny silver unit that looks a lot nicer than the old STBs. As for getting a SACM put in, unless there is a problem with the STB NTL will normally refuse to install a SACM as the Set Top Box is there to provide the broadband feed.
All that is involved in the swap is the old STB is unplugged and the new one is connected in it's place, it doesn't take long and rarely involves any problem for the customer

Actually you do lose something - the audio out connectors are not provided on the Samsung unit, which means my Home Theatre has no direct feed at the moment.

Ian

Mal · 24-03-2005, 11:32

Quote:

Originally Posted by parky

Keep an eye on your bills when they arrive.

I just got mine and they charged me for the 750KB and 2MB services for the same month AND and an extra amount for the 2MB service I had in the last month.

They overcharged me by ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£36 in total !!

They credited back what I'd paid under 750k since the date of my upgrade, then charged me for the same period, marked as 2mb. So there was nothing extra. I just presumed that, that was the way that they had to show the change.

I'll wait to see what happens next month.

Esseilte · 24-03-2005, 12:13

Quote:

Originally Posted by Paul

Your parents won't lose anything by swapping the box but you can argue the point that it is more reliable/ stable than the Pace units and it's a nice shiny silver unit that looks a lot nicer than the old STBs.

Thanks for the reply, Paul. I'll certainly try and put the case for the new box - my parents are always complaining about having to reset the box (usually on a Saturday night for some reason) so that should give me some ammunition! I prefer to keep using the box rather than a cable modem anyway, it's so much simpler.

Alleni · 24-03-2005, 12:15

Hello,

I know this is nothing to do with speed, but I wonder if anyone can give me some advice.

I have the ntl:120 modem and have aquired a new ntl:250 modem, have plugged the new one in and disconnected the old one all the lights work and shows a good connection, but I am unable to acces the internet or email.

Does the mac address of the new modem have to be registered before the modem can work.

Thanks for your help!

Simply Gray · 24-03-2005, 12:16

Samsung STB intalled last year when I upgraded to 1Mbps and I now have 1.5Mbps.How do I get 3Mbps? Ring Customer Services? Just wait and see?
Based in Beckenham in Kent

Paul K · 24-03-2005, 13:15

Quote:

Originally Posted by Alleni

Hello,

I know this is nothing to do with speed, but I wonder if anyone can give me some advice.

I have the ntl:120 modem and have aquired a new ntl:250 modem, have plugged the new one in and disconnected the old one all the lights work and shows a good connection, but I am unable to acces the internet or email.

Does the mac address of the new modem have to be registered before the modem can work.

Thanks for your help!

How did you aquire the new modem? If it was through a swap out the modem should work once the engineer finishes fitting it but occassionally there are cases where you have to register the modem. Give CS a call and I'm sure they will sort it out for you.
__________________

Quote:

Originally Posted by Simply Gray

Samsung STB intalled last year when I upgraded to 1Mbps and I now have 1.5Mbps.How do I get 3Mbps? Ring Customer Services? Just wait and see?
Based in Beckenham in Kent

Can always give CS a call, they may be able to sort it out as you wait, if not then it's wait and see but it shouldn't be a long wait.

seaneeboy · 24-03-2005, 13:28

Ooooh my word, I gave CS a second call, just asked for the upgrade as if it was first time, and they put it str5aight through - 30 seconds later i'm on 1 meg - this is fantastic!

Wooooooooosh!
__________________

Just double checked:

1st 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec
2nd 128K took 1109 ms = 118189 Bytes/sec = approx 983 kbits/sec
3rd 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec
4th 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec

Lovely to speak to a head-screwed-on CS type. It's always so much nicer.

paulyoung666 · 24-03-2005, 15:16

Quote:

Originally Posted by Alleni

Hello,

I know this is nothing to do with speed, but I wonder if anyone can give me some advice.

I have the ntl:120 modem and have aquired a new ntl:250 modem, have plugged the new one in and disconnected the old one all the lights work and shows a good connection, but I am unable to acces the internet or email.

Does the mac address of the new modem have to be registered before the modem can work.

Thanks for your help!

if it is nothing to do with speed then why post it here , anyway i reckon you have got your answer in both this thread and the other one you posted in

asy1mpo · 24-03-2005, 22:23

if i upgrade from 750 to 2M i assume I will need a new STB. How long does it take - I guess I will have to take time off work to wait for the engineer to drop the new STB off and take all of 60 seconds to swap the boxes around??

paulyoung666 · 24-03-2005, 22:25

Quote:

Originally Posted by asy1mpo

if i upgrade from 750 to 2M i assume I will need a new STB. How long does it take - I guess I will have to take time off work to wait for the engineer to drop the new STB off and take all of 60 seconds to swap the boxes around??

you guess right , ring them up and make yourself as available as you can and then you should get a new box as soon as they can make one available for you

AdamD · 25-03-2005, 00:08

I managed to call up this morning, took the morning off of work
It won't be until MAY for my replacement STB to arrive

captain747480 · 25-03-2005, 08:29

Quote:

Originally Posted by captain747480

I've decided to drop down to 1Mb until all the fuss dies down but after another call to CS I've been told I can't even do that until 4th April!

Apologies for quoting myself!

My 750k service through my Pace STB stopped working about 20 minutes ago.

After a reboot I ran IE and got the provisioning page and re-entered my details.

A quick speed check confirms I'm now on 1Mb even though CS had previously told me I'd have to wait until 4th April.

Although I'm still not happy about not being able to get 2Mb without having a Cable Modem (see #857 in this thread) I have to say well done NTL!

Better change my profile!

th'engineer · 25-03-2005, 08:57

Quote:

Originally Posted by captain747480

A quick speed check confirms I'm now on 1Mb even though CS had previously told me I'd have to wait until 4th April.

you will learn that not everything CS tells you is correct the CS that told was not called Daniel in Manchester by any chance

Limmerfoot · 25-03-2005, 15:25

Has anyone been having problems with upload speeds since the upgrade? I am on 3Mb service (Salford area) and since I have been getting an average 40 kilobits per second rather than the 300 or so I should be getting on uploads. Downloads speeds have been fine but uploads have been really flakey.

I have also tried this on 3 different PC's now so I am sure it's not my system, but NTL tech support think everything at thier end is OK.

I understand that NTL supply "up to 300 kilobits" but it is rare I hit over 100 and then it's like the connection just drops.

Thanks in advance.