New Speed Upgrades 8th March. (Part 3) - Page 63

Stop It · 08-03-2005, 22:15

Quote:

Originally Posted by ian@huth

If you were told it would be after midnight then it was possibly a porkie. If the agent had done the upgrade for you it would have been virtually instantaneous. You have probably posted about it already but you have rebooted your CM haven't you?

Yes, I have rebooted a few times, and with no result.

Anyway, if I have been fobbed off, Im not happy, are the calls logged at all (so I can trace it back to the person who responded on T/S as I cant remember), because Ill be complaining about this if i was indeed lied to, I mean what is there to gain by T/S lying to me, Im on the verge of being VERY angry, if post midnight I havent been sorted Ill be sending a very very angry (yet perfectly eloquent :P) email to the relevent NTL complaints dept, that guy better hope he didnt lie to me, for if he did he picked the wrong guy.

Tezcatlipoca · 08-03-2005, 22:19

Quote:

Originally Posted by chris1234

CS is closed wtf????

Customer Services (0800 052 2000) closes at 8pm.

Tech Support is open until midnight.

SACM (Langley) 0845 650 0121
SACM (Bromley) 0845 650 0925
STB (broadband only) 0845 650 0125

DieDieMyDarling · 08-03-2005, 22:19

Quote:

Originally Posted by scrotnig

Some people will find ANY reason to criticise this company. We've tried caps...oops that's seems not to be a big issue now. Then it was 'the upgrades will go wrong', but they haven't. So now we resort to the lack of big letters on the web page.

. Someone call Watchdog fast, they're so desperate for material I'm sure they'd run it.

Someone sounds a little bitter at watchdog... wonder why.

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice.

Albie · 08-03-2005, 22:26

Quote:

Originally Posted by Albie

No, I didn't get a new speed.

Anyone here with tech knowledge that would know why I didn't get the upgrade?

Knew it was too much too ask.

jrhnewark · 08-03-2005, 22:29

Quote:

Originally Posted by Albie

Knew it was too much too ask.

Woah! What a busy day!

Firstly, are you cable modem or set-top box?

Stop It · 08-03-2005, 22:29

Quote:

Originally Posted by DieDieMyDarling

Someone sounds a little bitter at watchdog... wonder why.

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice.

http://www.home.ntl.com/icat/broadband <---Its clearly advertised to people looking for NTL broadband, to be fair ntlworld is a site that is used by customers, and, although it really should be advertised there too, its unfair to say that they aren't at all, now, wheres my upgrade, growls at T/S agent.

Albie · 08-03-2005, 22:34

Quote:

Originally Posted by jrhnewark

Woah! What a busy day!

Firstly, are you cable modem or set-top box?

I'm on a cable modem.

Web-Junkie · 08-03-2005, 22:36

Upgraded in NG17 area to 2mbit using online upgrade form. Rebooted SACM then PC and *BOOM* 2mbit

I want 8mbit now

08-03-2005, 22:36

Quote:

Originally Posted by Stop It

http://www.home.ntl.com/icat/broadband <---Its clearly advertised to people looking for NTL broadband, to be fair ntlworld is a site that is used by customers, and, although it really should be advertised there too, its unfair to say that they aren't at all, now, wheres my upgrade, growls at T/S agent.

Check your pm's

purenuman · 08-03-2005, 22:38

Quote:

Originally Posted by DieDieMyDarling

Someone sounds a little bitter at watchdog... wonder why.

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice.

Quote:

Originally Posted by uni

Funny how it ain't in big letters about speed upgrade at http://www.ntlworld.com/

unlike http://www.aol.co.uk tryin to hide it

NTL:

Quote:

Originally Posted by purenuman

But ntlworld is more of a general 'internet' & News page than a BB sales page.

It's clear enough on NTLs equivalent BB sales page

http://www.home.ntl.com/icat/broadband

and here

http://www.home.ntl.com/page/broadbandexisting

And what if the staff know but have been told to say nothing as it's not supposed to be rolled out yet??

Maybe the plan was you could order it from today but it would be rolled later when everything was in place, then shout and auto upgrade at the same time.

This would explain why you have to ask for it or upgrade on line.

Remember we only knew about the 8th via leaks

pdjkeelan · 08-03-2005, 22:38

Could a member of NTL staff say if M22 is able to support the upgrades yet please? My niece that lives in M23 has it but the guy i spoke to on the line says M22 isn't supported

. I'm gagging for the extra speed

scrotnig · 08-03-2005, 22:41

Quote:

Originally Posted by DieDieMyDarling

Someone sounds a little bitter at watchdog... wonder why.

Watchdog is crap. It's a shadow of its former self. A few years ago, that recent expose on ntl would have had far reaching consequences. As it stands, hardly anyone cared. They filled it with stupid shots of Campbell massaging his ego by doing a pointless roleplay, do they think anyone is impressed? They took three scenarios that were worthy of mention, and camped them up to the point that they had very little impact. Dumbing down again I'm afraid.

This doesn't relate specifically to ntl, EVERY case they handle is done in this way nowadays. Bring back Lynn Faulds-Wood.

Quote:

The person raised a decent question. It's weird that ntl didn't scream it from the rooftops, especially considering all the other ISP's are upgrading speeds too. And with ntl having a national advantage with the 3mb speed, you'd think they'd wanna let everyone know about it, before they have a chance to sign up for their competitors. BT are still in the process of upgrading, yet they've screamed it from the rooftops, and they've explained that current users will have to be patient as each area is upgraded. Ntl should have done the same thing. Even telling their staff would have been nice.

As has been pointed out, ntlworld is the consumer portal, it also covers dialup customers.

The speed increases are advertised on the main site perfectly well.

08-03-2005, 22:46

Got my 3Mb Connection working via manual method, although my modem efficiency is near 80%

BackToMine · 08-03-2005, 22:46

I'm in Blackburn and still on 750Kbit (ex-C&W Silver STB)

Do I have to call up to get upgraded to 2Mbit or will they do it eventually without my intervention?

I'm disappointed NTL didn't make the cap 500MB/day. 1GB is way to much.

purenuman · 08-03-2005, 22:46

Quote:

Originally Posted by scrotnig

Watchdog is crap. It's a shadow of its former self. A few years ago, that recent expose on ntl would have had far reaching consequences. As it stands, hardly anyone cared. .............

.............Bring back Lynne Faulds-Wood.

As has been pointed out, ntlworld is the consumer portal, it also covers dialup customers.

The speed increases are advertised on the main site perfectly well.

Will you please stop letting common sense get in the way of a good old whinge