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Finally, after much jumping through of hoops and being FORCED to give out my mobile number I can view the bill . . it's wrong as far as I can see . . no explanation (in plain English) of why, so it's a phone call tomorrow with a few questions . . and I'm already in a foul mood with VM so it may not go well
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“You get a wonderful view from the point of no return.” ~ T. Pratchett