*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[geminian68]

Originally Posted by AdamD

I upgraded my brother's cable modem this morning from 750k to 2mb and it went AOK
He was impressed, he didn't know NTL were offering free upgrades, heh

I know they don't seem to be actively plugging it

[Wolf]

Originally Posted by geminian68

Hi Wolf

I don't thnk any body has been upgraded automtically yet, have you tried to manually upgrade?
See my previuos post above for details

Thx m8ty.....i have now joined the 3meg club.

[geminian68]

Originally Posted by Wolf

Thx m8ty.....i have now joined the 3meg club.

Congratulations Wolf it took me two attempts

[WingDings]

ah see now if i had my account details i would do it mannually, but as i dont' knwo what my account name or pass is i cn't , wwoudl of doen it if ntl didnt' mess up my bband the first time( didn't really mess it up, just cld find anotehr way of puttign it... spose i cld of said technical difficulties...yeh neway), they tried putting me on the 750 server, n then after 5 mins said...me messed it up we will have to start again new account name n pass, but i cn't remeber if i wrote it down. o i have to ring em up, but i think i will just ring em up n say can u upgrade me plz (sry for all teh spelling mistakes...too many to change :P lol)

[geminian68]

Originally Posted by WingDings

ah see now if i had my account details i would do it mannually, but as i dont' knwo what my account name or pass is i cn't , wwoudl of doen it if ntl didnt' mess up my bband the first time( didn't really mess it up, just cld find anotehr way of puttign it... spose i cld of said technical difficulties...yeh neway), they tried putting me on the 750 server, n then after 5 mins said...me messed it up we will have to start again new account name n pass, but i cn't remeber if i wrote it down. o i have to ring em up, but i think i will just ring em up n say can u upgrade me plz (sry for all teh spelling mistakes...too many to change :P lol)

When I rang CS they asked for my account number or Ntl phone number.

[Wolf]

if you phone CS and you here an indian dude then hang up and try in the day and hopefully someone who can help you will answer. Nothing against the indian dude just he don't have the tools for the job.

[etccarmageddon]

Originally Posted by Wolf

if you phone CS and you here an indian dude then hang up and try in the day and hopefully someone who can help you will answer. Nothing against the indian dude just he don't have the tools for the job.

I believe Customer Service has not been outsourced to Indian so you're safe as long as you aren't calling Technical Support.

[Swipe]

The other day I called up and arranged for a Samsung box to be installed, however, this can't be done until 26th April. I just called CS to see if they could reduce me to the 1Mb tier for a month while I wait for my new STB. The lady on the phone discussed this with her manager and came back and told me that although it was possible to upgrade my box to 1Mbit this was causing more problems than it was worth. Fair enough, I thought, so I proceeded to ask if I could pay £17.99 for a month until I get my Samsung box and she told me to get lost as I am currently receiving the service I signed up for. So if I had a SACM they would have still refuse to drop me down to the 1Mbit £17.99 tier? I don't think so... I thought this was a bit out of order but seeing as it only affects me for a month I can live with it.

[scrotnig]

Originally Posted by Wolf

if you phone CS and you here an indian dude then hang up and try in the day and hopefully someone who can help you will answer. Nothing against the indian dude just he don't have the tools for the job.

THERE ARE NO CUSTOMER SERVICE STAFF IN INDIA!

[WingDings]

so if i ring up 0800 052 2000 and press option 5, i will be asked my account number :S great lol, that doesn't help me lol

[seaneeboy]

Originally Posted by seaneeboy

Ian - That's what I tried to say to CS, but they were adamant that it was policy that everyone getting BB through an STB was to be moved to samsung...

... and after being told i'd be getting a callback to arrange a swap time, have I had one?

Have I heck!

Still no call, four days after I was told I would be called back. *sigh*

I'm going to try and call them again tonight, what should my approach be?

1) Try and speak to same CS Rep again (I have her extention)
2) Talk to someone else

And then do I

1) Try and get the samsung I've been offered or
2) See if they'll update my Pace to the 1meg rate because the last CS Rep was daft?

Sean

[geminian68]

Originally Posted by WingDings

so if i ring up 0800 052 2000 and press option 5, i will be asked my account number :S great lol, that doesn't help me lol

Yes they will ask for either your account number or telephone number.

[JediMaster]

Quick Question.. I hope I wont have to read 100+ posts a day being Subscribed to this thread

Upload with 2MB.
Any Limits? 300MB limit was on old 750kb? Or is all Upload & Download counted in 1GB a day???

Cheers

[seaneeboy]

Your limit is *just* download. There are no current upload restrictions.

Cheers,
Sean

[Mal]

Originally Posted by seaneeboy

Still no call, four days after I was told I would be called back. *sigh*

I'm going to try and call them again tonight, what should my approach be?

1) Try and speak to same CS Rep again (I have her extention)
2) Talk to someone else

And then do I

1) Try and get the samsung I've been offered or
2) See if they'll update my Pace to the 1meg rate because the last CS Rep was daft?

Sean

If you're not bothered whether it's a Pace or Samsung for tv, why not try asking for a SACM?

Or will (anybody can answer this for me ) they not let you change from a stb to sacm?