TiVo : General TiVo Discussion Part 3

[Arthurgray50@blu]

The box is the still the same, each engineer has said different stories each visit. What is so annoying is that to me each engineer that has come has blamed each other, but not fixed the problem.

Complaing about how many jobs they have per day, one engineer said that he has thirty calls, it makes you wonder how many problems they have.

Strange thing is, l spoke with an engineer working on a main cable box, and he told me that VM don't have any repair engineers, they are all installers and that the 'network' engineers are responsible for installing, and repairs.

If the TiVo goes wrong again, it will go through the nearest window.

It's good to see that you are your usual irascible self Arthur. For the benefit of your blood pressure (and the rest of fellow CF members) have you tried emailing the CEO's office? If you are so unhappy with the service that you are, or are not, receiving then take it up with them. My apologies in advance if seem to be a touch blunt, however you are more than a little in the same vein.

[carlwaring]

^ That too. But I was also insist that they try changing the box first. Not sure why they haven't tried that yet

[Arthurgray50@blu]

Hi Jempalmer, My personnel view is if you are paying for a service, then you should get it if you have a problem then it should be sorted.

If you have a problem on your car, you take it to a garage don't you.

I have had FIVE engineers out to fix the same fault, customer services phoned today, and the latest is that our box could be too far away from the main box - yet we have had cable for a long time.

Also TWO engineers have said we have OLD cable, but no one has changed it, and yes l have sent an email to the CEO and they have tried to help, but you won't get them coming out will you, On Monday they have told me a senior manager will call us.

I spoke with a VM Network Engineer on Friday, and he told me that it could be that the TiVo needs a stronger cable, and if my existing cable was fitted more than five years ago, then it won't be suitable for a TiVo box and needs a new one - its a different power cable, and old cable has a different power source to the ones fitted today - any clues

And this has happened to my mother - in - law, and she has had a booster box fitted.

[Henkesghost]

Suddenly moving the down arrow key on Menu screens on my TiVo keeps putting my tv on mute Any advice why

[carlwaring]

Change the batteries

[Henkesghost]

Originally Posted by carlwaring

Change the batteries

Tried that already, still the same have also tried re-boot, pressing channel down puts it on mute too!!

[muppetman11]

Originally Posted by Henkesghost

Tried that already, still the same have also tried re-boot, pressing channel down puts it on mute too!!

It's doing things before you've asked it now , Den said it was light years ahead

[Henkesghost]

Originally Posted by muppetman11

It's doing things before you've asked it now , Den said it was light years ahead

funny, but it's a pain in the McCoist

[Andy1]

Originally Posted by Henkesghost

Tried that already, still the same have also tried re-boot, pressing channel down puts it on mute too!!

I would try re entering the code to control your TV it sounds like it has gone awry.

[Henkesghost]

Originally Posted by Andy1

I would try re entering the code to control your TV it sounds like it has gone awry.

Thanks Andy that's worked thanks for taking the time.

[Andy1]

Originally Posted by Henkesghost

Thanks Andy that's worked thanks for taking the time.

No problem - really glad that worked.

[carlwaring]

Weird! Glad it worked though.

[Tricky Trevor]

Originally Posted by 27monksbury

Is spotify worth getting on the tivo?

Yes,especially if you have a home cinema to put it through the speakers

[denphone]

Originally Posted by muppetman11

It's doing things before you've asked it now , Den said it was light years ahead

Yes we have just reached Mars master and its very nice when you are on another planet which is so far ahead of the rest.