Quote:
Originally posted by JustAnotherN00b
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Here's a thought. Maybe part of the reason the UK's internet is generally slower and possibly more expensive per Mbit than most is because UK consumers complain like hell when they:
1) Don't receive the full bandwidth of their connection all the time.
2) Can't use it as much and exactly as they wish.
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Just maybe it's because companies like NTL will always get away with whatever they can when they can including selling a service on one basis then moving the goalposts later.
They actually rely on the fact that often people do not complain until and unless it affects them personally.
This time however they knew there would be a backlash and so tried to "sneak" the change in by the change in the AUP.
It was only after this was noticed that they tried to blame the need for the Cap on a few heavy users rather than their own bad planning and over selling of the service. This being confirmed by their own comments about this move having saved capital expenditure on improving the network.
The recent change of stance by NTL regarding enforcement seems to show they have accepted the arguement that the problem is largely one of over demand at peak times and that the solution is to shift some heavy use (data transfer rather than browsing) to off-peak times.
What hasn't, as yet, been accepted is that the current wording of the AUP fails to encourage such a shift to off-peak use by excluding transfers that are done in off-peak times from the cap itself.
In fact the reverse is true as the current Cap effectively limits the total time one can spend downloading to just a few hours a day it is more than likely that people would choose to do that at the most convient time which is during the evening i.e. peak time.
This is why I suggested a better wording in the AUP along the lines of:
"Users regularly found to be maximising their connection at peak times may be asked to restrict large transfers to off-peak times for the benefit of all users of the network. For the purposes of calculating excessive use any data transfers outside peak-times will be excluded."
This is of course a compromise on our part as it recognises we do accept that contention is part of the package we subscribed to originally. What we do not accept is a change in principle from unlimited to "capped" use even if this is not enforced rigidly for now.
The very fact that this thread continues to attract posts along the lines of "I don't see the need to complain but......If they ever call me I will cancel the service" sends a very clear message to NTL.
The complete lack of any posts actively supporting and agreeing to the cap as it is worded now also speaks volumes.
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