STB stuck on "starting" - Page 6

Jules · 01-10-2006, 19:19

Pass your details to SpiderPlant (see his post above) I can vouch that he works for NTL as can the team members here

spiderplant · 01-10-2006, 21:20

Right... I've (half) fixed pigsick's box. Anyone else???

pigsick · 01-10-2006, 21:33

Yes - many thanks to spiderplant. There is now life in the Samsung! And within minutes of my mail to him too. Faith restored in cable TV ;-)

Druchii · 01-10-2006, 22:54

Quote:

Originally Posted by Jules

Pass your details to SpiderPlant (see his post above) I can vouch that he works for NTL as can the team members here

Crikey, they've infiltrated well

Never knew we had so many staff members here. Well done Spiderplant!

bit_dread · 02-10-2006, 18:08

Still nothing here in E11. Customer services are busy and I'm getting cut off which is more than a little frustrating. I'm hoping spiderplant can help me out too!

Not Telling You · 02-10-2006, 19:56

My public thanks to Spiderplant who has managed to get something done.
My box has updated from the annoying starting 0 to channel 400 (which my previous box never had) No pictures or sound yet but I think that I hopefully am in position that others were yesterday, waiting several hours for them to trickle through.

Progress is being made, will leave on 400 and be patient.

Paul Webster · 02-10-2006, 20:49

SpiderPlant got mine into the queue as well (old Pace box) - rather than the engineer visit that NTL telephone support booked.

So I am now past the "starting" problem but only a few of the channels have sprung back into life
e.g. 101 - 104 - EPG but no picture/sound
105 - works fine.

Jules · 02-10-2006, 21:00

He is a good un isn't he

spiderplant · 02-10-2006, 21:15

Quote:

Originally Posted by Jules

He is a good un isn't he

Those of you who have got the box in the state where you can tune channel 400, can you see whether any other channels work (maybe Five?). If they do, please leave the box tuned to one of those channel instead. Thanks.

Not Telling You · 02-10-2006, 21:58

no sound or pictures on any of the channels on my east london box.
mini guides show channel name and searching for programmes. Radio channels have the little squiggle that letters its way across the screen. Radio without sound a novel concept.

thats where i am, hope by sharing above lets others know they are not alone. previous messages on this forum have been helpfull to me. Thanks to those that posted

S

marko · 02-10-2006, 23:47

Made the fatal mistake of pressing the red button on BBC tonight.

My Samsung 2100 (second one I've had within six weeks due to other apparent fault) froze completely. Did the usual and whipped out the mains cord. But instead of the normal re-boot, it came back showing a zero in the channel window and flashed a message on screen saying I wasn't subscribed to any channels. Attempts to change channel failed, thus proving what it was saying was true.

As per usual, I pulled out the card from the set-top box, gave it a wipe and re-booted again. Same thing happened. Whipped out the mains again and left it half an hour. Surely that would clear it? No such luck. This time it's come on, showing zero in the window, but offering only a totally blue screen - and ignoring all attempts to change channel. Good job I didn't want to watch cable TV or anything.

Annoyingly, it's also degraded the signal on my terrestrial channels, which I guess I must receive through the box. Sigh. Back on to Customer Services tomorrow. I'll have to get them on a speed-dial soon.

Not Telling You · 03-10-2006, 05:25

Spiderman is observing my ntl failure. try try and try again was Robert the Bruce with his involvement with a spider. Please keep trying spiderplant.

BUT I got to be brutally honest.

NTL has not provided a service for a week
it failed it's oldest customers. dread and me have old boxes coz ntl has not replaced. they worked until new ntl decided lets have new numbers.
new ntl probably assumed cable and wireless customers now brown bread.
does ntl realise what it is has done and to who. ?

they want us to sign up for phone, tv, broadband,moble. i will remember the old adage, buy a freeview box, don't keep all eggs in same basket.

Paul Webster · 03-10-2006, 12:51

Quote:

Originally Posted by Paul Webster

SpiderPlant got mine into the queue as well (old Pace box) - rather than the engineer visit that NTL telephone support booked.

So I am now past the "starting" problem but only a few of the channels have sprung back into life
e.g. 101 - 104 - EPG but no picture/sound
105 - works fine.

Update - mine is now working fine (I am in Ealing area). Spiderplant (and/or colleagues) did some more work on it from remote while I left it on 105 .. and I now have the other channels working as well.

Not Telling You · 03-10-2006, 15:24

Quote:

Originally Posted by Paul Webster

Update - mine is now working fine (I am in Ealing area). Spiderplant (and/or colleagues) did some more work on it from remote while I left it on 105 .. and I now have the other channels working as well.

My service is now back in East London. I had left it on a channel, overnight, that was giving a we have ceased broadcasting tonight message. That failed. Went back to 400, that worked.

Spiders are lucky, thanks spiderplant

**Maggy** · 03-10-2006, 15:38

OK spiderplant gets one of these...

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