Speed Issue - Nothing left to do but leave NTL?

[Robjones23]

This is the usual story form my experience with NTL

[Chrysalis]

thats a shocking statement at least the guy was honest with you and didnt feed you rubbish. Unfortenatly the truth hurt.

[Rone]

Direction
Actual Speed
True Speed (estimated)

Downstream 41 Kbps (5.1 KB/sec) 44 Kbps (inc. overheads)
Upstream 532 Kbps (66.5 KB/sec) 574 Kbps (inc. overheads)

Lol best 10 meg ever.
Oh well, just 7 more days of thisd rubbish.

[Robjones23]

This is similar to my speeds - I get maximum 20KB/sec down to 800 or so bytes/sec. I've been using 3G to connect my work laptop rather than NTL as it's quicker.

[etccarmageddon]

if I got an email telling me yes there's a problem and we have no plans to fix it I'd be straight on to cancellations.

[jtwn]

Surely that can't be right.

If there are problems and no scheduled fix.....surely logic would be to schedule some work

[IanUK]

Perhaps now the Mods here could contact NTL and ask for a statement that might be more meaningful than the last one - that basically said everything was ok, even though lots of us had pointed out it was not, they might also like to explain why are they still taking on 10mb customers in those areas that they themselves now admit are overloaded..

[charliep]

I e-mailed NTL back saying pretty much the same thing that are they serious. This is their reply

In answer to your question, ntl are aware of the network over-utilisation in your area, but, at this time there is no work scheduled to remedy the situation. This could change in the very near future, but, I am afraid that as of this time there is no work scheduled to alleviate the connection problems you are experiencing.

There is a continual network maintenance program in place which is designed to resolve these issues and again, all I can say is I am very I sorry that I cannot provide you with anything more concrete concerning your connection problems Jeff.

Thank you for contacting ntl



Peter

[Rone]

Well i found a cure, its called ADSL.

[IanUK]

And judging by the reports on here there are quite a few areas like this, or getting to be like this.

I really fail to see how they can possibly think about taking on new 10mb customers, or even look to increasing speeds any more until their farce of a network is MASSIVELY improved.

They really need to get a clue and quickly.

No wonder they won't even entertain the proxies being removed - the entire network would probably collapse.

What a joke.

Charliep: I thought I had it bad with them, but your situation is untenable, tell them you refuse to pay until they fix it - or better still get on to rententions and threaten to leave, they'll probably offer you it for free for a while being as you can quote their own staff to them.

[Robjones23]

BT have just activated the line to my house....

[Rone]

I think their idea is if you can browse webpages, why would you want to do anything else ?
Well for starters i can do it faster on dial-up for a lot less than £35pm. And i've never thought NTL were expensive until these last few weeks.

[charliep]

I can browse web pages as long as it's the NTL web site I want to look at or I am prepared to wait 5 minutes for the page to render.

[Retrovertigo]

Well, I am in Manchester and as I have pointed out before in these very pages - the service is a joke. Yet some wanted to argue that because I was getting "upto 10 meg" as advertised, I had no room to complain.

I live right in the middle of the student population and it's safe to assume that NTL is massively over-subscribed. As I type this, webpages are taking an age to load.

And before anyone asks - yes I have spoken to NTL (for the umpteenth time) and always it's the same thing - a router, I have p2p software etc etc etc. anything bt a fault at their end.

£34.99 for this level of service is a joke - I am actively looking at alternatives at the moment. Not even a free month of service would encourage me to stay with these jokers.

Originally Posted by Rone

I think their idea is if you can browse webpages, why would you want to do anything else ?
Well for starters i can do it faster on dial-up for a lot less than £35pm. And i've never thought NTL were expensive until these last few weeks.

Welcome to NTL high speed broadband. We hope you enjoy the service which you will find is very fast and the best you can get anywhere.

here's my NTL high speed 2 meg broadband.

Fri, 17 Mar 2006 17:48:09 GMT
1st 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec
2nd 128K took 1109 ms = 118189 Bytes/sec = approx 983 kbits/sec
3rd 128K took 1094 ms = 119810 Bytes/sec = approx 997 kbits/sec
4th 128K took 1359 ms = 96447 Bytes/sec = approx 802 kbits/sec


To repeat this test from the source server click here.


NTL high speed broadband

Please come back after 6.00pm to see how bad it is.