As I haven't yet received an email or a bill regarding the removal of the cap just for fun I sent an enquiry about it to NTL yesterday. I included a link to the article on cableforum.
Today I received the following standard email which in no way addresses my enquiry.
My mail wasn't feedback, it wasn't a comment, it wasn't a connection or email problem and it wasn't a spoof email
I particularly like the part about spoof emails, do you think they're talking about the cableforum article?
At ntl we greatly value any comments regarding our service from our
customers. The opinions of the end user are always taken very seriously
as they help us in shaping a product that we hope will exceed our
customers` expectations. In short, we regard all feedback as positive
feedback. It is with this in mind that I have passed your comments onto
the relevant department for consideration, in order that your ideas can
be incorporated into the further improvement of our products and
services.
Unfortunately we are unable to action any changes or discuss any details
of your account due to data protection issues.
If you have any internet connection or email issues please contact our
technical support team on 0845 650 0925 for standalone cable modem or
0845 650 0125 for set top box broadband or 0906 301 2222 for dial up
internet they will be able to deal with all aspects of your problem.
The email you have received appear to be spoof mails any mail from Ntl
will be from the Postmaster or via this address addresses beginning
administrator or the management are false and should be deleted.
For any other problems please contact customer services on 0800 052 2000
or 0044 1256 75 1045 if outside the uk they will be glad to help resolve
any query you may have.
I hope the above answers your query, however, should you need further
assistance, please don't hesitate to contact us again.