NTL Customer Services: Your personal experience - Page 6

Undisputedtruth · 13-11-2003, 21:40

Quote:

Originally Posted by towny

Sometimes you are so needlessly rude to everyone, it's a wonder they read your posts at all.

So it is okay for others for others not to read my posts properly and then for them to get all argumentative about it.

To suggest I'm needlessly rude is perhaps the wrong statement to use, poor judgement I think.

Russ · 13-11-2003, 21:42

Ok, sorry for bothering you all...I'll just go away then.....

Stuart · 13-11-2003, 21:44

Quote:

Originally Posted by Russ D

Ok, sorry for bothering you all...I'll just go away then.....

Russ, stay...

Mark W · 13-11-2003, 21:47

to be serious for a moment....

UDT, you keep on about your superior customer service skills, all the training you have had and how good you are - ie, dealing with difficult people - yet you are constantly rude and abusive to just about everyone on here... why not practice what you preach and BE NICE?

ok, be rude as you like to me, i really wont lose any sleep over it, but there are people who have been perfectly nice to you, offering genuine help - yet as soon as you find out they work for ntl, you become rude and insulting....well, thinking about it they dont even have to say they work for ntl, using homealne as an example the other night (sorry to bring your name up mate), all they have to do is not loudly denounce ntl to recieve your insults

sod customer service skills...... how about you try acting like a human being for once?, you do and you will be pleasantly surprised at how willing people will be to sort your problems, i promise you......

Bex · 13-11-2003, 21:47

Quote:

Originally Posted by Russ D

Ok, sorry for bothering you all...I'll just go away then.....

come on russ dont be like that

<bexy steps away from the thread for a few minutes

>

Bex · 13-11-2003, 21:49

Quote:

Originally Posted by Mark W

to be serious for a moment....

UDT, you keep on about your superior customer service skills, all the training you have had and how good you are - ie, dealing with difficult people - yet you are constantly rude and abusive to just about everyone on here... why not practice what you preach and BE NICE?

ok, be rude as you like to me, i really wont lose any sleep over it, but there are people who have been perfectly nice to you, offering genuine help - yet as soon as you find out they work for ntl, you become rude and insulting....well, thinking about it they dont even have to say they work for ntl, using homealne as an example the other night (sorry to bring your name up mate), all they have to do is not loudly denounce ntl to recieve your insults

sod customer service skills...... how about you try acting like a human being for once?, you do and you will be pleasantly surprised at how willing people will be to sort your problems, i promise you......

well said that man

for you

wanted rep you but have to slut it around again before i can

Undisputedtruth · 13-11-2003, 21:53

Quote:

Originally Posted by scastle

So, you don't approach NTL associates with a negative attitude? Yet you say "I try not to ask difficult question as this only confuse their mind" & "thankfully I have used these skills when dealing with NTL associates". You appear to be assuming that whatever associate you speak to will be thick (or lack communication skills) or difficult. If that is not a negative attitude, I don't know what is.

The point you fail to grasp is that when I deal with CSRs they do not get overstretch thus making their lives a bit more easier.

Undisputedtruth · 13-11-2003, 21:59

Quote:

Originally Posted by Mark W

to be serious for a moment....

UDT, you keep on about your superior customer service skills, all the training you have had and how good you are - ie, dealing with difficult people - yet you are constantly rude and abusive to just about everyone on here... why not practice what you preach and BE NICE?

ok, be rude as you like to me, i really wont lose any sleep over it, but there are people who have been perfectly nice to you, offering genuine help - yet as soon as you find out they work for ntl, you become rude and insulting....well, thinking about it they dont even have to say they work for ntl, using homealne as an example the other night (sorry to bring your name up mate), all they have to do is not loudly denounce ntl to recieve your insults

sod customer service skills...... how about you try acting like a human being for once?, you do and you will be pleasantly surprised at how willing people will be to sort your problems, i promise you......

What are you talking about Mark? I've done extremely well in sorting out my telephone line when it was disconnected through NTL's own incompetance, without anyone's help on these forum.

However, it is a sheer pleasure in dealing with BT, that you can only speak with or listen with respect. Sadly, NTL are a long way off to get my respect. THERE IS NO POINT IN RESPECTING NTL IF THEY ARE UNABLE TO RECIPROCATE.

Nemesis · 13-11-2003, 22:00

Quote:

Originally Posted by Undisputedtruth

The point you fail to grasp is that when I deal with CSRs they do not get overstretch thus making their lives a bit more easier.

... and the point you fail to grasp is that no matter how much CS knowledge you have, treating other members and CS staff as a lower lifeform is just going to breed contempt.

Bex · 13-11-2003, 22:04

here's a statement for you....contemption builds contemption

but i have the duelling banjos tune in my head

Stuart · 13-11-2003, 22:11

Quote:

Originally Posted by Undisputedtruth

What are you talking about Mark? I've done extremely well in sorting out my telephone line when it was disconnected through NTL's own incompetance, without anyone's help on these forum.

Has it occurred to you that maybe if you hadn't spent so much time ****ing off NTL (words from your profile), somebody on this forum may just have been willing and able to help?

Undisputedtruth · 13-11-2003, 22:15

Quote:

Originally Posted by Nemesis

... and the point you fail to grasp is that no matter how much CS knowledge you have, treating other members and CS staff as a lower lifeform is just going to breed contempt.

I bet some idiot reading Nemesis post will one day say i actually said CS are lower life forms.

Stuart · 13-11-2003, 22:15

Quote:

Originally Posted by Undisputedtruth

The point you fail to grasp is that when I deal with CSRs they do not get overstretch thus making their lives a bit more easier.

Ahh, so you are doing a service to CSRs?

Undisputedtruth · 13-11-2003, 22:18

Quote:

Originally Posted by scastle

Has it occurred to you that maybe if you hadn't spent so much time ****ing off NTL (words from your profile), somebody on this forum may just have been willing and able to help?

Even if they offered it, I would decline it as i can do a much better job of as clearly demonstrated in the thread "More incompetance from NTL".

Bex · 13-11-2003, 22:22

Quote:

Originally Posted by Undisputedtruth

Even if they offered it, I would decline it as i can do a much better job of as clearly demonstrated in the thread "More incompetance from NTL".

oh plzzzzzzzz no one can genuinely be this big headed.......

if i was in a face to face situation i would be looking for jeremy beadle.....maybe they are making a internet show

edit: did i split my infinitives there