Missing content- the ongoing saga! Please, somebody help me! - Page 6

Digital Fanatic · 12-05-2011, 19:35

Quote:

Originally Posted by Sugar Kane

It's lovely that someone is actually taking notice, but come June 1st, we'll back at square one again. The initial tickets that were raised corrected that particular months listings, but the same problems occur each time new content is uploaded. The fixes need to be put into place before the content is uploaded to make sure they go into folders and not just floating around in the background hiding.

If anyone can get a permanant fix, then essjay would be the one.

P.S. We do care you know

MartMart · 12-05-2011, 20:09

Quote:

Originally Posted by Digital Fanatic

P.S. We do care you know

Difficult to know sometimes

Another_Account · 12-05-2011, 21:23

I've been a loyal customer to Virgin after switching from Sky but over the last three weeks I'm becoming increasingly frustrated.

To raise issues on a Community Forum to have investigations undertaken is ridiculous. I have next to nothing on Demand with "sorry, there aren't any programmes of this type right now" - I also recently posted on the BBC I-player forum to no avail.

WTF Virgin!!!!

Sugar Kane · 13-05-2011, 07:23

Quote:

Originally Posted by weemac

I thought I would have a look and see if I had these shows, I have Two and a half men season 6 but not any of the other two

I think these may have been from a few months back Weemac. These shows were eventually sorted out.

Does the Vampire Diaries show in your WB folder, or your A-Z?

---------- Post added at 08:19 ---------- Previous post was at 08:15 ----------

Quote:

Originally Posted by Digital Fanatic

If anyone can get a permanant fix, then essjay would be the one.

P.S. We do care you know

You seem to be in the minority DF. Most VM Staff who have been involved have obviously found the problem too taxing and have instead focused their attention on people who need replacement remotes.

No one yet has stuck with us and seen it through to the resolution- I hope Essjay can help.

---------- Post added at 08:23 ---------- Previous post was at 08:19 ----------

[QUOTE=Another_Account;35235168]
To raise issues on a Community Forum to have investigations undertaken is ridiculous. [QUOTE]

The staff on the forums are infinitely more helpful though, if you call for help you will be told to reset your box and they will send an engineer out!

Digital Fanatic · 13-05-2011, 07:58

Essjay is on the case. The fault ref is 1603419. Should be fixed later today.

---------- Post added at 08:38 ---------- Previous post was at 08:38 ----------

Quote:

Originally Posted by Another_Account

I've been a loyal customer to Virgin after switching from Sky but over the last three weeks I'm becoming increasingly frustrated.

To raise issues on a Community Forum to have investigations undertaken is ridiculous. I have next to nothing on Demand with "sorry, there aren't any programmes of this type right now" - I also recently posted on the BBC I-player forum to no avail.

WTF Virgin!!!!

What area are you in?

---------- Post added at 08:58 ---------- Previous post was at 08:38 ----------

Quote:

Originally Posted by MartMart

Difficult to know sometimes

When I say "We", I mean the VM Staff on here.

mikep · 13-05-2011, 08:47

The same thing "Sorry, there aren't any programmes of this type right now" is happening in Teesside.

I see the following on status page

Quote:

You will currently be experiencing a limited number of programmes to view on your Video On Demand services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.

Date Issue raised: April 27 2011, 17:12
Estimated repair time: May 13 2011, 09:00
Fault reference: F001588834

But the thing is it only started happening yesterday so seems they've broken mine while trying to fix everyone elses :p

essjay · 13-05-2011, 09:03

^ Can you provide me with the path you took to get that message. e.g TV choice on demand > TV choice Xl etc etc etc and will take a look

mikep · 13-05-2011, 09:34

essjay:

https://my.virginmedia.com/service-status/details
and enter your details.

essjay · 13-05-2011, 09:41

Quote:

Originally Posted by mikep

essjay:

https://my.virginmedia.com/service-status/details
and enter your details.

I mean on your set top

mikep · 13-05-2011, 09:44

Ah sorry,
it happened when trying to goto warner tv

TV Choice -> XL -> By Channel -> Warner TV (doing it form memory).

and Music Choice by Artist A-Z some letters are missing, and many songs / artists have been cut off.

essjay · 13-05-2011, 12:12

Warner TV should now be available in Portsmouth and Teeside

MartMart · 13-05-2011, 15:03

Quote:

Originally Posted by Digital Fanatic

When I say "We", I mean the VM Staff on here.

I know you are DF

scotmac · 13-05-2011, 15:08

OD and catch up all fine on my V+

denphone · 13-05-2011, 15:10

Virgin need to up their game in their video on demand because there are serious rivals emerging and if they do not up their game someone else will come along to take their place.

Stephen · 13-05-2011, 15:57

Quote:

Originally Posted by denphone

Virgin need to up their game in their video on demand because there are serious rivals emerging and if they do not up their game someone else will come along to take their place.

Who for example? No one comes close to VMs VOD service.