VIP/VIP+ New and Improved VIP Package

[howardmicks]

Originally Posted by Cozzy

While I'm reasonably happy to accept Premium channels carry a premium cost on top of existing deals , and I think the £7 is reasonable even for VIP to have to pay .. there is a disparity in what we currently pay/receive compared to individual built packages so by a price drop of £7 for 6 months it does improve things but there is still more room for movement from VM when they revamp the VIP deal.

Personally I would love the VIP to include Broadband XXL 50MB but what I dont want as an existing VIP customer is to landed with an install/activation fee and a new 12 month contract .... as a VIP customer I believe I am already showing loyalty and should not need to pay for upgrades especialy as we should really get them automatically anyway.

I personally dont want to see VIP split into two packages of VIP and VIP+ ... it should be one package at one price for all containing the same services at the same levels for all which would include XXL 50MB Broadband & all TV channels available even if requires a slight price hike but not £15 a month.

After all the VIP is supposed to give the best of everything at a discounted price not at an increased price above getting the services individually.

I have faith that VM wont disappoint but I do have a doubt it will be without some hefty increase in cost.

All IMHO of course

Cozzy

If they do it right,They will get the rewards by more people jumping onto a new improved VIP pack.I agree it should be the best of everything discounted,It could maybe be a 24month contract.Hopefully it would cut out all this different prices anyone is paying,Its crazy that me and a neighbour are getting same products but mine is way cheaper(it doesn`t make sense).They should take example from gas companys for eg i am with scottish power and im on a fixed price deal for 2 years and getting discounts because of it.VM are proving they are willing to listen to suggestions,Let put our thoughts 2 them.Who knows in a couple of months this £7 charge could maybe make things better,VM have had a battering for the last few days(from me included)lets once again get behind them and hope for a better result for all in the long run

---------- Post added at 16:02 ---------- Previous post was at 15:58 ----------

Originally Posted by TMLeafs

The only things they can do is:
Upgrade our second box to a HD or V+ (Costly for VM upgrading kit)
Add Picture Box
Add some free movies from film flex
Add XXL Broadband (Again costly for VM upgrading kit)
Add 1 sky hd sub or even Sky HD for all boxes

VIP Package Same Price:
Add 1 Sky HD Sub
Maybe Picture Box

Im hoping theres a new VIP+ Package with:
Around £110 - £120
XXL Broadband
Picture Box
2 Sky HD subs
Second Box a HD Box (Could be a V+)
Could add a third box

How many already have 3 boxes and what combination

Come on people we have got to be relalistic about this,There is no way they will include picture box and to ask for free Film flex movies is ludicrus.We have a chance to express suggestions,Let not take the ****

[mot12]

Originally Posted by whitfip

I have just had the phone call from Diane at Virgin and the offer to VIP customers was 6 months free SKY SPORTS HD (Channels 1 & 2). SKY Movies HD is not part of the offer. After the 6 months free service (during qtr 1 2011), Virgin Media expect to offer alternative VIP deals. By accepting the 6 months free service for SKY SPORTS HD you will be entering a new agreement and therfore commiting youself to the VIP for a further 12 months.

Are you absolutely sure about this because the VIP pack as standard has sky sports/movies standard definition within it.


So i dont really see the point of just making the £7 discount for sky sports HD only and after all the subscription charge is £7 for both sports/movies HD not £7 for each.


Anyone else here whos hearing the £7 VIP discount is just for sky spots HD.?

[TMLeafs]

Originally Posted by howardmicks

Come on people we have got to be relalistic about this,There is no way they will include picture box and to ask for free Film flex movies is ludicrus.We have a chance to express suggestions,Let not take the ****

If you say that whats there to change either add Sky HD sub or broadband to XXL or both. Increase the the price for that or decrease and not change a thing

Cant see that taking 6 months to work out

I currently pay 114.99
I get VIP + Extra V+ (Third box) + XXL BB

Doing this package at that price is only a £14 saving from the 2 sky HD subs

XXL Broadband
2 Sky HD subs
2nd Box a HD Box or VBox
3rd Box V+ Box

[albertsteptoe]

Hello all you people on VIP Package. i just phone Virgin about 20mins ago to talk about my bill, i was speaking to a guy saying i think i would be better off going on a VIP Package because after my £7-50p line rental discount runs out in November ill be paying £90.40p. i told him i didnt want to lose my 50meg bb service he said that fine because there is a VIP+ package out now that will have 50meg bb service & everthing you already get, he said it would cost me £110 a month but would have to still pay the £7 for the HD Channels on top of that i told him thanks but no thanks. so maybe you VIP guys shoulg give them a quick call. im on XXL BB, XXL TV, & M phone. Hope this helps you VIPs get a better deal.

[whitfip]

Originally Posted by mot12

Are you absolutely sure about this because the VIP pack as standard has sky sports/movies standard definition within it.


So i dont really see the point of just making the £7 discount for sky sports HD only and after all the subscription charge is £7 for both sports/movies HD not £7 for each.


Anyone else here whos hearing the £7 VIP discount is just for sky spots HD.?

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media DD <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published>

Hope this helps

[devilincarnate]

Originally Posted by whitfip

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media

Hope this helps

I do hope that Diane gave you permission to give out her direct dial number

Hey Big Red i have been thinking about this and it would be good if you are able to add a poll with the suggestions of what you would like to be added or changed on the VIP pack eg:

50 Meg bb / SS AND MOVIES HD
SS AND MOVIES / PICTUREBOX
and so on but it may be lengthy to go through all the suggestions ( but just a stab in the dark )

[Cozzy]

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

[kgollop]

Originally Posted by whitfip

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

Diane gave me the impression that this is a £7 per month discount for anyone taking the VIP pack and a Sky HD subscription?

[TMLeafs]

Originally Posted by Cozzy

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

I was told I can have 7 pounds off and then add the SS and SM HD sub and I wont be paying any more than I am now ring back on the 2nd August to get it sorted. And that it would be a 12 month contract.

[alwaysabear]

Originally Posted by whitfip

Hi, I've spent 15mins chatting to Diane at VM about this FREE 6 Month discount/offer and i'm 100% sure that the FREE offer for 6 months only includes SKY SPORTS HD & you'll be commiting to stay with VM for 12 months by accepting the FREE Offer.

I declined the offer and would rather pay £7/month and get SKY Sports & Movies HD and when the new VIP deals come out then hopefully I can revert to one of those.

I asked her the questions and feel free to ask her yourself.
Diane at Vergin Media <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published>
Hope this helps

Thanks for that I spoke to Diane yesterday afternoon , but at that time they were still collating all the feed back, I think I will give her ring tomorrow as they will have gone by now.

[jwspurs]

I also got the impression from Diane this would be for the Sky HD subscription not just for sports. Emailed Diane, just got this response:

Hi Jason

I am happy to inform you that the £7.00 credit would cover the Sports and Movies.

Thanks Diane

Big Red - Need to push that VM do all they can to get the other HD channels sky offer. I also mentioned to Diane that the Phone part of the subcription is not good value for money. Also must ensure we get Tivo software/boxes either at reduced install fees or FOC.

[whitfip]

Originally Posted by Cozzy

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

By accpting the FREE SPORTS HD offer you are not commiting yourself to have the SS-HD for 12 months but you are commiting yourself to your current VIP deal for a further 12 months which means if you ever had to cancel/downgrade etc then you couldn't without a charge.

---------- Post added at 17:31 ---------- Previous post was at 17:27 ----------

Originally Posted by Cozzy

IF the offer is for sports HD ONLY at £7 discounted for VIP then they can politely stuff it Im afraid ... why give us a discount that means we actually get less than others that would be on the same package ? ...

They can not seriously think peeps on VIP will take a £7 discount get locked into a new 12 month contract and only get 2 sports channels for them taking back our £7 discount again in payment for the 2 channels when other peeps pay £7 without a discount and get 12 channels ... that just would not make sense.

unless I have the wrong end of the stick here and they will give sports HD free AND a £7 a month discount with NO FEES for the sport

Cozzy

This is what i posted earlier today:
I have just had the phone call from Diane at Virgin and the offer to VIP customers was 6 months free SKY SPORTS HD (Channels 1 & 2). SKY Movies HD is not part of the offer. After the 6 months free service (during qtr 1 2011), Virgin Media expect to offer alternative VIP deals. By accepting the 6 months free service for SKY SPORTS HD you will be entering a new agreement and therefore commiting yourself to the VIP for a further 12 months.

[Cozzy]

I dont object to the new 12 month contract for Sky HD if we get a 6 month discount now with the revamped VIP to follow early next year ... getting £7 discount now which in effect means we get the Sky HD package on current prices (free in reality) but only if that means ALL the Sky HD

No idea what plans VM have for VIP package but it does need to be something big and unexpected to get people excited and wanting to sign up even if it means commitment to a 24 month contract .. if the deal is good enough people will sign up for it

[jwspurs]

My concern though is what if the VIP offering isn't as good as we want, you're then tied into another 6 months before you can do anything.

BTW I think the offer will be good, but we're committing to verbal communications without knowing the full details.

Originally Posted by Cozzy

I dont object to the new 12 month contract for Sky HD if we get a 6 month discount now with the revamped VIP to follow early next year ... getting £7 discount now which in effect means we get the Sky HD package on current prices (free in reality) but only if that means ALL the Sky HD

No idea what plans VM have for VIP package but it does need to be something big and unexpected to get people excited and wanting to sign up even if it means commitment to a 24 month contract .. if the deal is good enough people will sign up for it

[howardmicks]

Originally Posted by albertsteptoe

Hello all you people on VIP Package. i just phone Virgin about 20mins ago to talk about my bill, i was speaking to a guy saying i think i would be better off going on a VIP Package because after my £7-50p line rental discount runs out in November ill be paying £90.40p. i told him i didnt want to lose my 50meg bb service he said that fine because there is a VIP+ package out now that will have 50meg bb service & everthing you already get, he said it would cost me £110 a month but would have to still pay the £7 for the HD Channels on top of that i told him thanks but no thanks. so maybe you VIP guys shoulg give them a quick call. im on XXL BB, XXL TV, & M phone. Hope this helps you VIPs get a better deal.

Clearly there is a lack of info round the VM office at min,If you look at my previous posts.They are in the process of altering the VIP pack,But it is going to take time.We just have to be patient and wait ,Come on people give em a chance.Lets face it if it was Sky they would say thats the price take it or leave,At least they are having the decency to contact everyone and review there packages.Best thing for people to do at min is accept the £7 charge and wait and see what happens regarding the VIP pack then commit to a 12/24 months contact if its worth while.I am lucky i dont need to,got the £24.25 deal for 12 months from sky.But im looking to the future and personally would rather give all my hard earned money to VM rather than greedy sky.
Feel sorry for you VM workers on here that take the time to help us,Its like banging yer head against a brick wall with some people on here lol