roomsnet.com warning - Page 6

Ben B · 03-10-2009, 15:00

Quote:

Originally Posted by Mr Angry

Hello Amanda, glad to see you're back from your holidays and busy getting up to speed.

Is there any need for all this argumentitiveness?

Raistlin · 03-10-2009, 15:06

Enough.....ALL of you.....

If anybody is finding it hard to play nicely in this sand pit then they are encouraged to move on and find a different one.

Anybody continuing to bicker is going to find themselves seriously high up on my naughty list.

locutus1974 · 03-10-2009, 17:37

Well for those who are interested i have got the money back from my card issuer but have also recieved a call from roomsnet accounts 2 days after the money was back on my card.
Roomsnet accounts tell me that the refund will take upto 3 more weeks to go onto my card (total of 7 weeks to return the monry?) still sounds like they are trying to give me the run around. Not mentioned to them that the card issuer has issued a refund yet as the accounts people should be aware of this.
Will tell them IF another refund appears on my account but in the meantime i am intrigeud as to where this will lead with them.
As to all those complaining about this thread and i mean this in the nicest way, just don't read it. Forums are there to help people and if the cf team didn't want this on here they would have told me when i started the thread.
That being said everyone has a right to an opinion and i was merely trying to save other from what had hapened to me but was obviosly to late.

webcrawler2050 · 03-10-2009, 17:42

Well - again, ill say, why should we not read a topic just because somebody is whining?

Well, if your card issuer has issued a refund, it should take no more than 7 working days.

Raistlin · 03-10-2009, 17:51

Given that you are apparently the only person that has a problem with this thread I strongly suggest you wind your kneck in and walk away from it Webcrawler. If you persist in arguing it's merits, and in doing so seeming to try and tell the Team how to do it's job, I'll take the matter out of your hands for you.

webcrawler2050 · 03-10-2009, 17:55

EDIT: Ignore this, typed in total and utter anger.

**Chris** · 03-10-2009, 18:27

Very wise.

Ignitionnet · 03-10-2009, 18:31

Quote:

Originally Posted by webcrawler2050

All im saying, is people should stop moaning and trying to slate a company etc - that can cause serious damage, they need to get on with getting their money back..

I'm guessing you're talking from the point of view of running a company that was being slated and indeed sued for money back from customers.

To be honest the more publicity bad businesses get the better, it can help others make more informed purchasing decisions.

Any company can mess up, it's how they deal with the mess up that speaks volumes. If a company is clearly poor and failing to manage their customers properly they deserve everything they get.

webcrawler2050 · 03-10-2009, 21:15

Quote:

Originally Posted by Broadbandings

I'm guessing you're talking from the point of view of running a company that was being slated and indeed sued for money back from customers.

To be honest the more publicity bad businesses get the better, it can help others make more informed purchasing decisions.

Any company can mess up, it's how they deal with the mess up that speaks volumes. If a company is clearly poor and failing to manage their customers properly they deserve everything they get.

Yes but i'm not going to say any more

Petree · 05-10-2009, 16:05

I've found this forum really helpful. To start with I has no idea what was going on, who to speak to etc and to see other people have had the same problem as me has helped me deal with the situation and feel less upset about the whole thing by knowing others are going through the same thing. It's not whining, merely expressing frustration.

I agree, bad companies should get bad publicity and I thank the CF team because this thread has honestly helped me and others I suspect.

katie123 · 05-10-2009, 22:56

well we should have been going on wednesday and my friend just rang me from salou and told me about roomsnet we have booked with them many times over the years and we have recived no email or any thing from them so i clicked on "speak with a agent " and some one named michael came on the line i asked him if it was true they had gone bust and he said NO so i asked him to send me a email ?nothing yet but thinking about it what help would that be ?my friend is calling in to the hotel for me tomorrow but if its all true we carnt afford to pay out again and i paid with my debit card ? so can i get my money back ?

MovedGoalPosts · 05-10-2009, 23:52

If you paid on credit card, and it was over Â£100 then your credit card company must refund you if you don't get the item you paid for. Less than that amount and you can fall under the radar of that bit of protection.

You might want to phone the hotel direct and find out if they can confirm the booking was valid?

katie123 · 06-10-2009, 10:08

myfriend is calling in to the hotel this afternoon to find out if its been paid for but i dont give to much hope ?? but will let you no

**Chris** · 06-10-2009, 11:00

Yes please Katie, do post back when you have news. This thread is rapidly becoming one of the top Google search results for roomsnet.com problems. It's useful to document as many cases as possible for people who come looking for help.

Petree · 06-10-2009, 12:11

Katie, I had the same problem as you, I paid by debit not credit so I wasn't covered like other people and couldn't just go through the claiming my money back through the bank route. I have got my money back now though thankfully and trying now to get a refund for the additional costs I incurred. I'll be interested to see if they are still taking bookings but rooms still not getting booked as they say all their accounting difficulties are now fixed. I'll look out for your reply.