Variety.Com: VM have Sky 'rattled'

[Carl J]

Originally Posted by Downloads

I know people suffering from congestion too on Sky, it's a fact of life.

Yer some BT related congestion, isn't any on the LLU though, but saying that I don't see Sky advertising the speed you pay for being the one you get all the time, so I'm afraid the 'but Sky have it as well' line is kinda irrelevant.

So again, hopefully at some point both will deliver on the advertising, in the case of VM that means either delivering on the pretty hefty claims they are making in their advertising about being able to download the earth at full speed 24x7, subject to small print, or toning it down.

[Downloads]

Originally Posted by Carl J

Yer some BT related congestion, isn't any on the LLU though, but saying that I don't see Sky advertising the speed you pay for being the one you get all the time, so I'm afraid the 'but Sky have it as well' line is kinda irrelevant.

So again, hopefully at some point both will deliver on the advertising, in the case of VM that means either delivering on the pretty hefty claims they are making in their advertising about being able to download the earth at full speed 24x7, subject to small print, or toning it down.

Funny, i have seen some stupid adverts from Sky recently too. I don't know why you keep on this line that Sky is the greatest. Everyone here seems pretty much willing to admit that they both have their bonuses and faults.

[Tod]

NTL's biggest problem was it's customer service, in my experience Virgin are delivering. I used to spend 30 minutes plus trying to get through to NTL, Virgin recently 3 rings! If that is not improvement, I don't know what is!
Sky could be complacent up until now, as both they, and NTL had bad customer service, so of course they are rattled.
My call was sorted out there and then, by a Virgin rep who was technically knowledgeable and very helpful. I was lucky when it was NTL to get someone who understood English.

[Carl J]

Originally Posted by Downloads

Funny, i have seen some stupid adverts from Sky recently too. I don't know why you keep on this line that Sky is the greatest. Everyone here seems pretty much willing to admit that they both have their bonuses and faults.

I've said this repeatedly actually, trying to play at seeing both sides while being contrary doesn't really hit the spot. You seem to just be set on disagreeing with anything negative I say about VM, whether true or not, and once again have played the 'well Sky have done it...' card so I'll leave you to get on with it

[themelon]

To be honest BOTH Companies have a record of not delivering particulalry great service. Not one is better than the other. Customer service is poor in the country as a whole. Some can get away with it others dont!

My personal expereince favours ntl/virgin

Every company has its faults, but both need to up their game to really compete for customers in the future. The second rate service they have been offering needs to stop, the constant price rises need to stop, the excuses they offer need to stop. Both Sky and Virgin NEED to DELIVER for all customers not just some of them which has widely been the case in the past.